Dealt with Nathan at Oldham Audi and all I can say is outstanding, professional service from start to finish. He provided all the information we needed, listened to our requirements, and helped us fin... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I recently purchased my 3rd Audi from Audi Oldham, The service as always is a pleasure and not a chore, The Manager and sales executive where amazing. Andy & Connah together found me my... Voir plus
L'entreprise a répondu
Bought 2 Audi’s this month from Edgar at Oldham Audi. The experience and service was superb from start to finish. Edgar has a great personality, very attentive and made the whole experience very spe... Voir plus
L'entreprise a répondu
Visited the site for a New Audi A1, was promised a call back regarding my part exchange. 5 weeks passed by no contact made. Thank you Audi Oldham, business given to another competent dealshi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Chadderton Way, OL1 2RL, Oldham, England, Royaume-Uni
- 01617 682 696
3,8
Bien
78 avis
Demande des avis aux clients
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Crap service at Oldham Audi
Unbelievably bad. Lost my vehicle for eight days. Told complete lies repeatedly.
10 juillet 2025
Réponse de Stratstone - Audi Oldham
Hi Les,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Zero communication
I have dealt with this dealership (Oldham Audi) since the 1st day it opened and up until the last 18 months or so the service department has always been proactive and offered good communication. Something has drastically changed - if I could have given a 0 star review I would have. The only redeeming feature and saving grace is Rowan, the only service personnel I would trust. I called them last Monday and asked for Rowan but was told he was on holiday (he had been dealing with the ongoing issues of the car). The receptionist said she would get someone to call me - nothing! I called back again on Weds, they put me through to one of the service agents, phone rang and rang - nothing again! I then rang the service call centre, told them of my problems and they said they would email and ensure someone called me back - nothing!!!!!! What is the problem with this dept? I will be glad when this car has gone back and I can deal with another brand and dealership.
28 juillet 2025
Avis spontané
Réponse de Stratstone - Audi Oldham
Hello,
We appreciate you sharing your long-term experience with Oldham Audi.
We regret to hear about the change in our service department and the communication issues you faced.
We'll investigate these concerns internally to improve our service.
We appreciate your highlighting Rowan's positive contributions.
Customer Services
Réponse de Stratstone - Audi Oldham
Hello Barry,
Thank you for the five stars.
Customer Services
very good customer service
very good customer service and I always appreciate being kept up to date with progress.
27 juin 2025
Réponse de Stratstone - Audi Oldham
Hi Karen,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
It was very efficient and speedy service
19 juin 2025
Réponse de Stratstone - Audi Oldham
Hi Philip,
We appreciate you taking the time to leave us this great review, and we are so happy you were satisfied with our service.
Customer Services
Réponse de Stratstone - Audi Oldham
Hi Andrew,
We appreciate your positive feedback and are so glad our team was helpful to you!
Customer Services
Great service
Great service - Debbie and Sania true legends to resolve the issue with my car.
6 juin 2025
Réponse de Stratstone - Audi Oldham
Hi Tariq,
We're happy to hear that our team resolved your car issue effectively.
We appreciate your positive feedback and are grateful for your recognition.
Customer Services
Absolutely sick to death of Audi and their excuses
My car has had countless problems. When you're paying more than £500 a month for a car you expect it to be safe to drive. You also expect decent customer service. I have received nothing but excuses and delays and now wish to return the car. I feel that Audi are delaying intentionally so that it is no longer under warranty. It's my third car with them, but they have now lost a loyal customer. Awful experience.
11 juin 2025
Réponse de Stratstone - Audi Oldham
Hi Helen,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Megan on service reception was Awesome…
Megan on service reception was Awesome. She was professional, very helpful and friendly as were all the staff at Audi Oldham. Refreshingly Fast, Professional, Service Experience.
24 mai 2025
Réponse de Stratstone - Audi Oldham
Hi Jo-Anna,
We're delighted to hear that you found the service quick and fast and that our staff were helpful and friendly.
We appreciate your feedback.
Customer Services
Only left 1 star as cannot leave 0…
Only left 1 star as cannot leave 0 stars!!!
Customer Service (Oldham Audi) is abysmal - no communication over 7 weeks unless chased by customer, unexplained delays in parts arriving, had to threaten formal complaint before they started communicating, emails to General Manager of dealership forced them to respond. NEVER buy another new Audi ever again!!!!
23 mai 2025
Réponse de Stratstone - Audi Oldham
Hi Paul,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Réponse de Stratstone - Audi Oldham
Hi Ellen,
We appreciate you taking the time to share your positive experience with us; we're so glad you found our service professional and efficient.
Customer Services
Useless
Useless, zero interest once you leave the door with a new car. Won’t be having another Audi
1 mai 2025
Réponse de Stratstone - Audi Oldham
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Simon has been amazing from start to…
Simon has been amazing from start to finish, he’s kept me informed at every stage whilst waiting for my Audi A1, he showed me how to do everything and he was lovely to deal with.
I’m so happy with my car and the service I received. So thank you Simon so much.
19 mai 2025
Avis spontané
Réponse de Stratstone - Audi Oldham
Hi Chloe,
We are delighted you are pleased with your A1 and the service you received.
It's great to hear that you were kept informed throughout the process and that everything was clearly explained to you.
We will be sure to pass along your kind words to Simon.
Customer Services
I recently purchased a car through Audi…
I recently purchased a car through Audi Oldham. I dealt with Edgar who was a pleasure to work with from start to finish.
The whole experience was super straight forward, enjoyable and luxury.
Will be returning for my next car.
29 avril 2025
Avis spontané
Réponse de Stratstone - Audi Oldham
Hi Jessica,
We're thrilled to hear about your positive experience with Edgar and the entire team at Audi Oldham.
It sounds like you had a truly enjoyable and seamless car buying experience.
We appreciate your kind words and look forward to welcoming you back for your next car purchase.
Customer Services
My recent experience at the Audi…
My recent experience at the Audi dealership was excellent this morning , primarily due to the exceptional service provided by Saimon. He was attentive from the start, offering refreshments and making the paperwork process smooth.
Saimon's comprehensive knowledge of the vehicle was impressive. He thoroughly explained every feature, ensuring I was well-informed and confident. His patience and expertise were greatly appreciated.
I highly recommend Saimon for his professionalism and dedication to customer satisfaction. He made the entire process enjoyable and informative.
29 avril 2025
Avis spontané
Réponse de Stratstone - Audi Oldham
Hi Mehwash,
Thank you for sharing your positive experience. We are delighted to hear that you were impressed with the service you received.
We appreciate your kind words about Saimon and their commitment to providing excellent customer service. We are glad that you found to be knowledgeable, patient, and helpful. We strive to ensure our customers are well-informed and confident in their purchase decisions.
Customer Services
Réponse de Stratstone - Audi Oldham
Hello Anthony,
Thank you for the five stars.
Customer Services
Réponse de Stratstone - Audi Oldham
Hi,
Thank you for your kind words.
We're happy to hear you had a positive experience with our team.
Customer Services
they couldn't fix the issue.
they couldn't fix the issue.
few points:
1- I was expecting Audi to provide courtesy car, as the issue was under warranty, but they didn't.
2- They need to invest on their technician and trouble shooting tools, as it did take 4 weeks for a simple charging technical error that they couldn't figure out the issue, and since they couldn't fix it themselves had to email to Audi factory, only a week later to receive take this fuse out and reset the other and see how it goes. basically my car was in their garage for 4 weeks, only to find the issue still not fixed.
i am going to live with this problem as i lost trust in their capability to fix it, and pretty disruptive to my busy life, need to pick up two kids everyday and run my business, yet to deal with the incompetency of Audi.
the 2 stars is only for the girls at service desk and their nice approach.
7 mars 2025
Réponse de Stratstone - Audi Oldham
Hi Mr Iliad,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Réponse de Stratstone - Audi Oldham
Hi John,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
My 3rd Audi purchased at Oldham.
I recently purchased my 3rd Audi from Audi Oldham,
The service as always is a pleasure and not a chore,
The Manager and sales executive where amazing.
Andy & Connah together found me my perfect car.
Connah went over and above explaining every step of the way each individual car and the process.
I look forward to purchasing my 4th Audi from Audi Oldham.
Thank you Andy N & Connah S.
27 février 2025
Avis spontané
Réponse de Stratstone - Audi Oldham
Hi Yvonne,
Thank you for your kind words and for taking the time to share your positive experience.
We are thrilled to hear that you had such a great experience with our team, especially with Andy and Connah.
We are committed to providing excellent customer service and we are delighted to know that our efforts were appreciated.
We look forward to welcoming you back for your next Audi purchase.
Customer Services
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