Stratstone - Audi Tamworth Avis 

Dissapointing and ridiculous lead in times

The problem of the Q5 was explained to me clearly including the waiting time. Parallel to that is the excellent support in providing a courtesy car until the repair is rectified. Special mention to Ellie Hicks who made possible my visit and repair a pleasant experience. Job well done and so far the car is running smoothly!

Ongoing data GDPR breach where a manager sent my personal data to another customer, didn’t notify me and tried to cover it up. When confronted the response was “it’s ok she’s a good customer of ours”. No accountability, this is currently going through their GDPR team.
Given a courtesy car that was absolutely filthy, including fingernails in the cup holders and dirty shoes in the boot, the excuse was they didn’t have time to clean it before giving it to me.
Harassed all day to bring the courtesy car back with 5 hours notice on a work day or the insurance would run out, no prior notice of this, when returned, we were handed the keys to our car, opened the door and they hadn’t even put our car back together, parts scattered over the seats and not safe to drive. Mind you, someone had pulled that car round the front for us to collect, and assumed that was an acceptable condition to return a customers car.
I dealt with Ellie the sales advisor, we had to fight for communication from and had to constantly chase for updates whilst our car was there, told she would call us back which never seemed to happen. However she was hot on communication for the vehicle return, despite the fact they hadn’t even bothered putting ours back together.
When we returned the courtesy car, as we walked away she shouted to her colleague “there you go, see, I’ve got the keys back to your car!” It was clear it wasn’t an insurance issue, the management just wanted their car back.
Disgusting service, no regards for data protection, no accountability, and Audi Tamworth are the soul reason we no longer own an Audi.
If you can go somewhere else I would advise you do that, Audi UK customer services assure me the service is better at other branches, however, that’s not enough to keep us with this “premium brand”.

The service and mot was brilliant. I asked for a value on my car the representative didn't even have a look she went over to her manager and came back with we sell car.com on the computer which was very very low price. My car is immaculate and very low milage she said it would make no difference about the millage what a disappointment have always used them as well

Avoid!!!
⭐☆☆☆☆

My experience with this Audi dealership has been deeply disappointing from start to finish.

In March 2026, I purchased a brand-new Audi Q4 e-tron through my limited company on a Business PCP agreement. Within weeks of delivery, faults were identified and reported to the dealership. The vehicle required investigation and escalation to Audi Technical, yet despite the seriousness of the issues, I have been left dealing with ongoing delays, poor communication and a complete lack of ownership of the problem.

What has been most frustrating is not simply the existence of faults – any manufacturer can encounter issues – but the way the situation has been handled. Rather than proactively resolving matters, I have experienced repeated delays and a lack of meaningful progress, despite maintaining my position from an early stage.

Adding to this, as part of the sales process I was promised that a home EV charger would be installed within 10 days of purchase. Nearly three months later, this still has not been provided. I have written evidence of this commitment from the salesperson, yet the promise remains unfulfilled.

The contrast between the premium customer experience sold at the point of purchase and the reality of the aftersales support could not be greater. When purchasing a brand-new premium electric vehicle, customers are entitled to expect both a reliable product and a dealership that stands behind its commitments. Unfortunately, I have received neither.

I sincerely hope senior management review this matter and take steps to improve the way customers are treated when problems arise. Based on my experience, I would not recommend this dealership. Avoid at all costs!!

The car service although expensive was fine. I feel some of the staff within the building could remember that they are front of house within the organisation.

The company is great and so are the staff members that handle my case all along.

Ash from Service provided excellent customer service service which we appreciated very much.

This version makes that point much stronger and clearer.

I collected my Audi SQ6 e-tron from Audi Tamworth in March 2026 through a business lease, and unfortunately my experience after the sale has been extremely disappointing.

Before purchase, everything was excellent — responsive communication, friendliness, promises, professionalism, and the typical premium Audi experience. I travelled all the way to Tamworth because I was genuinely impressed and allured by the initial charm and customer service shown before the deal was completed.

However, the moment issues were raised with the vehicle, everything changed.

The car was delivered with visible paint defects and clear-coat etching across multiple panels on what was supposed to be a brand-new premium vehicle. I raised the concerns immediately and expected the dealership to support the customer and take ownership professionally. Instead, the experience became defensive, dismissive, and incredibly frustrating.

I dealt with Lydia from sales, Sales Manager Satpal, and Business Head Carl Connolly. Sadly, once the sale was completed and issues were reported, communication eventually stopped altogether and none of them showed any real courtesy, empathy, or support. After all the promises and friendliness beforehand, being completely ignored afterwards was extremely disappointing.

At one stage I was effectively told that the paint condition was “normal” or environmental, despite the defects being visible across multiple panels on a nearly new car. Rather than trying to resolve the matter properly, the impression I got was that the dealership simply wanted to minimise responsibility and move on.

The whole experience felt like:

* Excellent treatment before purchase
* Silence once problems were raised
* No accountability
* No genuine customer care
* No premium aftersales experience whatsoever

For an Audi dealership, this was honestly shocking.

I expected far better support considering the value of the vehicle and the reputation Audi promotes. Instead, I was left chasing answers and eventually ignored.

My advice: inspect your vehicle extremely carefully before collection and do not assume the same friendliness shown before sale will continue afterwards.

Personally, I wish I had taken my money elsewhere.

My first time dealing with Audi and I had a very nice experience from start to finish. Andy looked after me throughout the process and made everything quick, easy and straightforward. He was professional, friendly and not pushy at all, which I really appreciated. I’m super happy with my car and I’ll definitely be staying with Audi for my future cars.

Car booked in to get a Recall completed, booked in a timely manner work done & vehicle returned in excellent time frame.

Awaiting refundable deposit for over two weeks and am being completely ignored - avoid at all costs.

Greeted warmly and Claire looked after us extremely well.Excellent communication on the MOT. Had to have a new tyre and this was fitted same day.

Communication was lacking throughout the progression of the time my vehicle was in with this branch. I had to chase up for myself several times to find out what was going on.

Sophia was amazing at guiding me to find my perfect car! She had a calm nature and let me take the lead so I didn't felt pressured into anything. She found multiple vehicles for me to have a look at and made the experience very smooth!

Awful car, rude, unprofessional staff.
Watch their attitude & interest change the second they have your money.
"Audi Approved Used" scheme is absolutely pointless.
C Connolly is without doubt the worst "manager" I have experienced in 30+ years, his influence on the dealership is obvious.
If you do have to buy an Audi & I wouldn't recommend it, save your self a lot of money & hassle & buy it elsewhere.

Comfortable process from ordering to receiving the new car.

From sales team (Andrew Beach) to service staff )Lauren) all brilliant

review:

“I had an excellent experience with the team at Audi Tamworth, from reception through to the sales process. Prav was incredibly helpful and took the time to find the perfect car for me. I’ve been using Tamworth Audi for several years and have always received outstanding service. I would highly recommend them.”

See above comments.