Great friendly service, did everything they said within the timeframe indicated, what more can be done?
L'entreprise a répondu
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Great friendly service, did everything they said within the timeframe indicated, what more can be done?
L'entreprise a répondu
I have used Halesowen Audi for a few years and over that time the service level has hit the floor so i thought lets try Wolverhampton Audi and guess what the service is shocking. No one returns a ca... Voir plus
L'entreprise a répondu
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the... Voir plus
L'entreprise a répondu
What a great Audi dealership, this is the second new Audi I have purchased from Wolverhampton Audi and I live in South Wales. What made the experience so fab was Russell, his professionalism, lighthe... Voir plus
L'entreprise a répondu
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Écrit par l'entreprise
Raby Street, WV2 1BL, Wolverhampton, England, Royaume-Uni
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Great friendly service, did everything they said within the timeframe indicated, what more can be done?

Réponse de Stratstone - Audi Wolverhampton
This garage is awful, have to keep my car longer or for return visits every time it goes in. I won't be having another Audi partially down to the level of service I've got from this garage. Always quick to correct and apologise, but it's always after they've messed up first

Réponse de Stratstone - Audi Wolverhampton
Very disappointing VIP experience
I was invited to a VIP event at Audi Wolverhampton, but the experience was extremely disappointing. After arriving, we were left waiting for around half an hour with no one attending to us or even acknowledging us properly.
To make things worse, the person we originally arranged the meeting with said it was with someone else, and then that person said it was with someone else. We were basically passed around with no clear communication, and it felt like we were being completely ignored.
For a place hosting a so-called VIP event, the service was poor and unprofessional. Overall, it was not a pleasant experience at all and definitely not what we expected from Audi.

Réponse de Stratstone - Audi Wolverhampton

Réponse de Stratstone - Audi Wolverhampton
Lucy at Audi Wolverhampton was brilliant to deal and resolved all of our issues promptly.

Réponse de Stratstone - Audi Wolverhampton
very helpful and accommodating to the time I needed to collect my car back, kept me informed with updates.

Réponse de Stratstone - Audi Wolverhampton

Réponse de Stratstone - Audi Wolverhampton
My EML came on two weeks before my holiday and service team checked the car got it authorised and fixed and washed in time which meant a good holiday

Réponse de Stratstone - Audi Wolverhampton
They need to stop lieing mr Ryan made loads of excuses up about my car after messing it up just by doing a gearbox service,, he thought making excuses up was resolving the situation,, absolute unprofessional I don’t know how his even got a job role that his in,, should be ashamed of yourself for lieing and not getting to the bottom of how you wrecked my car,, comes in perfect leaves with a noise and telling me that’s normal tut tut

Réponse de Stratstone - Audi Wolverhampton

Réponse de Stratstone - Audi Wolverhampton

Réponse de Stratstone - Audi Wolverhampton
I have used Halesowen Audi for a few years and over that time the service level has hit the floor so i thought lets try Wolverhampton Audi and guess what the service is shocking.
No one returns a call if they answer the phone, its so bad that even if i personally went there i don't believe they could do any better.
Avoid Stratstone Audi because they have some serious problems and are damaging the Audi brand.

Réponse de Stratstone - Audi Wolverhampton

Réponse de Stratstone - Audi Wolverhampton
I received a warm reception, and my car was washed and cleaned after the service was completed. This was unexpected and a pleasant surprise.

Réponse de Stratstone - Audi Wolverhampton

Réponse de Stratstone - Audi Wolverhampton
I was contacted by James Barney from the Wolverhampton dealership I had previously purchased my Range Rover with Wolverhampton with very disappointing experience and was definitely not going to purchase again from this dealership and further more purchase another Range Rover …that said James Barney restored that faith in the process offering alternatives deals options..finding a way to move forward in a potential new vehicle I was reluctant to attend the meeting if I’m honest …I purchased numerous rangrovers over the decades and by far James Barney has been the most professional no nonsense and only because off his efforts and performance on a whole I did purchase a vehicle on site that very day ..very happy ..professional from the start to finish ..with no disingenuous methods I’d received previously..I shall definitely recommend James Barney at Wolverhampton .

Réponse de Stratstone - Audi Wolverhampton
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