Stratstone - BMW Doncaster Avis 

After purchasing 2 cars from Stratstone, I can honestly say that it's a genuine pleasure dealing with the team at Doncaster.

Whether it's for regular service and maintenance, or when the unexpected happens - they are always professional, friendly, knowledgeable and caring.

The service at Stratstone Doncaster is very personal. For a customer to know many of the team members by their first name, and to be recognised and welcomed by them personally is a benefit to the overall experience.

I'm always grateful for the care and service provided especially with Luisa and more recently Georgina.

Thank you

Used Stratstone Doncaster for my last four cars that I have bought and wouldn’t use anyone else now. Nothing is too much trouble and service is 1st class. Arj is a credit to the business.

Fantastic experience at Doncaster BMW over £5500 discount off a brand new ix3 40 for September delivery
Can highly recommended this site but unfortunately could only give me £44250 for my part exchange so we couldn’t get a deal across the line !

We purchase a BMW X2 2021 M sport. The buying process via Craig, was delivered without a hitch. We agreed terms over the phone / email to buy and partex our car subject to seeing / test drive. No pressure selling, car was ready 7 days later, as that was our earliest date for collection. Craig insisted we looked over the car again, as he had requested that the car was polished and brought up to the Doncaster BMW standard. Car was immaculate and we had a great drive home taking 1.5 hours. Thanks for the team effort.

We have just purchased a car for our grandson from Martin, and if, like us, you value exceptional customer service, this is definitely the place to buy your next vehicle.

Martin made the whole experience truly special for our grandson, and we were all delighted with both the vehicle and the outstanding service we received. From the moment we walked through the door to the moment we drove away, every member of the team was friendly, welcoming, and professional.

Nothing was too much trouble, and Martin made the entire process seamless, stress-free, and incredibly efficient. It's rare to receive customer service of this standard, and the team really went above and beyond to make the day memorable.

A huge thank you to Martin and everyone involved for making this such a special occasion. We would highly recommend this dealership and will definitely be back in the future.

My air conditioning stopped working. First they couldn’t diagnose it but on a second look they changed the compressor which was at fault and it’s back to normal. Was given a nice X7 as interim replacement. Ellis and Stacey were brilliant. Thank you for sorting it out. Vivek

My second purchase from BMW Stratstone, Doncaster. I have nothing but praise for the way the whole transaction was handled. Hamid, our sales contact, was an absolute gentleman to deal with. And it was so refreshing, not to have any pushy sales tactics employed, just sound advice and professional service.

Having particularly appalling service from Sytner’s in Sheffield it was very refreshing to receive great service from Stratstone BMW in Doncaster. Olivia was excellent, she had had just the right blend of friendliness and professionalism and was a great communicator keeping me fully updated throughout the process.

Superb service from the team at BMW Stratstone in Doncaster. My point of contact, Neil Earl, kept me fully up to date as my build progressed and then was excellent when I went to pick up my car. Superb follow up by the team when I had a software problem, which they sorted. Great customer service all round.

I’ve just collected my new BMW iX3, and I couldn’t be happier.

Although the delivery was delayed, the team at Doncaster handled the situation brilliantly. They kept me informed every step of the way, communicated clearly throughout the process, and did everything they could to get my car to me as quickly as possible. Their customer service, professionalism, and dedication were outstanding.

As for the car itself, it's absolutely amazing and well worth the wait. I’d like to thank everyone at Doncaster BMW for making the experience such a positive one. I would highly recommend them to anyone looking for excellent customer service and a fantastic car.

Brilliant as always looked after car sorted very happy thankyou Olivia and all staff for your help

Purchased a new vehicle from Bury St Edmunds Branch.

Service was faultless.

Regular updates provided and car was ready within a week.

Highly recommend.

I could not fault anything Louisa did for me. She did not allow anything to stop her achieving the goal of fixing my MM67 HZD Converter table. A credit to your Company as were all who helped me

Neil and his team absolutely first class in buying my new car from start to finish everything up to date all done in 5 days excellent quality service would highly recommend Stratstone Doncaster to anyone

Been waiting over a month for my deposit to be refunded. They don’t answer emails any more when I ask for it back . Very poor

We received a warm welcome upon entering the dealership. Olivia (service) was quick to spot us and ensured the work on the car was done quickly and efficiently.
It is hard to fault Stratstone BMW Doncaster - not that we would want to - and so when you have a dealership as good as this, you stick with them!

Best experience iv ever had yesterday lady on front counter 100out10 service with a smile 😃
Service girl Stacey I think blond tall went out her way for me in everyday possible 1000 out of 10 for them came away feeling a different person indeed wow amazing you all was washed and vacuum free aswell cant fault in anyway possible

Extremely disappointing experience with Stratstone Doncaster.

This was my fourth brand-new M car purchased from the Stratstone Group and my second from Doncaster, costing just under £100k in October 2025.

Unfortunately, the car was supplied with a manufacturing defect from new, which BMW subsequently acknowledged. Following two failed repair attempts, the proposed third repair involved cutting and welding the chassis. Whilst BMW considered this an acceptable repair on effectively a brand new car with 2,500 miles, I exercised my legal right to reject the vehicle under the Consumer Rights Act 2015.

What followed has been weeks of unnecessary difficulty, delays, and resistance from both Stratstone Doncaster and BMW UK. Despite raising legitimate concerns and acting entirely within my consumer rights, the level of customer service I received has fallen well below what I would expect from a premium manufacturer and retailer.

Having spent approximately £300k with the Stratstone Group since 2015, it is disappointing to conclude that customer loyalty appears to carry little weight when a serious issue arises.

The one exception was the sales colleague, who was professional, honest, and helpful throughout. If the wider business treated customers with the same level of care, my experience may have been very different.

I am now pursuing legal action against both Stratstone Group and BMW UK.

Based on my experience, I would advise others to proceed with caution as this Group are disingenuous.

I’ll no doubt get the standard response on here from retailer but for anyone interested in my case the full details are on the M3cutters.co.uk forum under the g80 section (G81 Manufacturering Defect).

I was well looked after for bringing my X5 in for servicing on 6th May 2026. Olivia was the front of BMW and was knowledgeable. specific and efficient.

Thanks to the unknown engineering staff who serviced the car.

Franc Wilmott
01302 354259.
Reg : FL19HZC

Good communication from start to finish. Service was undertaken professionally. Would use again.