I haven’t yet taken delivery of the car but the sales team have been very attentive and tried extremely hard to reach what I feel is a strong deal. I was badly let down by the company JCT600 who every... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
From our 1st meeting with Shak he was nothing but helpful, very thorough ,not pushy I’m anyway. He has kept us informed at every step, he’s made changing our car this time so much easier than previous... Voir plus
L'entreprise a répondu
Fantastic service! I cannot recommend Stratstone - BMW Harrogate enough, Tristan, was brilliant and so helpful, he did everything to make it easy and the best experience, even down to coffee, gift ch... Voir plus
L'entreprise a répondu
Ordered new BMWcar from Stratstone Harrogate 14/4/26. Had to cancel order on 15/5/26. Took over 2 months to get my deposit refunded and this only happened after I threatened Court action and involved... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Princess Royal Way, Pannal, HG3 1LG, Harrogate, Royaume-Uni
- 01423 855500
3,0
Moyen
238 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We were happy with our purchase the…
We were happy with our purchase the whole experience was good there was no pressure to commit or take extras out.
16 février 2022
Réponse de Stratstone - BMW Harrogate
Hello Julie,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Great personal service
Great personal service - delivered as promised and the car was ready before I expected it
14 février 2022
Réponse de Stratstone - BMW Harrogate
Hello Jane,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Best BMW dealership
Brilliant service and very professional from sales to service. Your one-step to buy a new or used BMW with quality all around. 5 out of 5 stars.
13 février 2022
Réponse de Stratstone - BMW Harrogate
Hi,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Fantastic service as always
11 février 2022
Réponse de Stratstone - BMW Harrogate
Hi Steve,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at Harrogate.
Have a nice day!
Customer Services
Always great service and support
Always great service and support - whilst the lease company pay the bill, I am always made to feel cared for.
4 février 2022
Réponse de Stratstone - BMW Harrogate
Hi Mr Hawkins,
Thank you for giving the BMW branch in Harrogate such a great review!
It really means a lot to us.
Thanks again!
Customer Services
Excellent service from Andrew when we…
Excellent service from Andrew when we arrived at the Harrogate showroom, without an appointment, to look at the Mini. Friendly and professional, but with no element of a hard sell, he provided us with all the information we needed to make our choice, including organising a test drive at short notice.
Pauline and David Waterhouse
1 février 2022
Avis spontané
Réponse de Stratstone - BMW Harrogate
Hi Pauline and David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the BMW branch in Harrogate.
Have a lovely day!
Customer Services
Great service great price
28 janvier 2022
Réponse de Stratstone - BMW Harrogate
Hi Wayne,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Great service
28 janvier 2022
Réponse de Stratstone - BMW Harrogate
Hi Finley,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Excellent communication and customer service
Excellent communication and customer care from the sales team and dealer principle. Adam was a pleasure to deal with.
26 janvier 2022
Réponse de Stratstone - BMW Harrogate
Hi Danny,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Awful customer care
Awful customer care. Booked for a service with loan car due on the 25th January. This booking was made on the 6th January. Was left an abrupt voicemail last week stating this wouldn’t be available and to call in regards to rescheduling. Called three times and each time ‘yeh, someone will call you back’ - surprise surprise - no one has bothered to. Appalling service
*EDIT* in response to Stratstone’s reply below, I did as requested… it will surprise no one that…drum roll.. No one has been in contact. Lesson learnt - do not use this branch for any aftercare, take it to another BMW franchise if nothing else. Clearly they have no interest other than sales, then anything service related you can go and whistle
Further Edit - nearly two weeks have passed and I have not received any call to either offer and apology or even rebook my appointment. What an utter atrocity of customer service
24 janvier 2022
Avis spontané
Réponse de Stratstone - BMW Harrogate
Hi Geoff,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Excellent customer service
Excellent customer service - car ready early - staff very approachable and helpful
22 janvier 2022
Réponse de Stratstone - BMW Harrogate
Hi Michael,
At the BMW branch in Harrogate, we sincerely value your review.
Thanks for such a positive rating!
Take care,
Customer Services
A really pleasant and genuine experience.
Enquired about a vehicle and was dealt with by James Lock. Courteous, efficient and friendly and provided all the information I needed to make a decision about a particular vehicle. On this occasion I decided not to proceed but based on my customer experience from Stratstone Harrogate, I would highly recommend them and would purchase a vehicle from Stratstone Harrogate in the future.
19 janvier 2022
Avis spontané
Réponse de Stratstone - BMW Harrogate
Hi Graham,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Great service at the BMW dealership…
Great service at the BMW dealership today, MOT all ok and my car came back looking very clean
17 janvier 2022
Réponse de Stratstone - BMW Harrogate
Hi Mr Colman,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Mixed experiences
We collected a new car from Stratstone on 28 December using a PCP deal. An easy & pleasant experience & with a good finance deal.
Stratstone BMW has given me good service over many years.
However, we have traded in our old car and we were expecting the part-ex payment for this car to be paid to us in good time and without the need for us to have to chase Stratstone many times in order to find out what was holding up the payment.
We accept that the New Year break interrupts office procedures but it is now 15 Jan and we have not received the payment yet.
Not good enough.
15 janvier 2022
Avis spontané
Réponse de Stratstone - BMW Harrogate
Hi Michael,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
Easy and efficient transaction
11 janvier 2022
Réponse de Stratstone - BMW Harrogate
Hi Johnathon,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Good cars and good service.
6 janvier 2022
Réponse de Stratstone - BMW Harrogate
Hi Ian,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Great customer service.
Stratstone BMW Harrogate provided a professional and pleasant experience, which other service departments could learn from.
1 janvier 2022
Réponse de Stratstone - BMW Harrogate
Hi Rob,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Réponse de Stratstone - BMW Harrogate
Hi Philip,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Dealt with professionally throughout
Dealt with professionally throughout. An excellent buying experience!
19 décembre 2021
Réponse de Stratstone - BMW Harrogate
Hi Andy,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at BMW Harrogate.
Have a nice day!
Customer Services
Superb customer service
18 décembre 2021
Réponse de Stratstone - BMW Harrogate
Hi Dave,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
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