Stratstone - Land Rover Tonbridge Avis 

Polite courtesy service by all members of staff

Having experienced a coolant issue with my Land Rover Defender, I received an excellent customer service from Stratstone Land Rover Tonbridge, The Defender had to remain at Tonbridge for two week due to a Parts back order issue. But the hire car provided and communication level from Piers Sawyer was first class.
Very satisfied customer!

They honoured my extended warranty without fuss.

Very happy with the service received when I had to take my car in for a recall.

A speedy service was provided from the original booking to receipt of the serviced vehicle. In particular Karl Van Den Broek was particularly helpful and very pleasant offering me a place to work whilst waiting for the checks on the vehicle to be completed. Karl also took time to explain the extended warranty procedure.

Great comms, great service, nice people

An excellent service from Stratstone Tonbridge completed the recall for a computer update on my Discovery Sport. A lift back to the railway station was much appreciated. Many thanks.

Cleaning needs to be consistent or improved or don’t bother to include that service and return the car how it is.

Car went in for a service and only half the car was cleaned. Literally only left side had been done in and out. The right side had been forgotten about completely. It was actually quite funny.

Second time - car went in for a recall and returned dirtier than before as I had recently cleaned it myself. There was muddy footprints on the back seats and splash marks of something. I don’t know what was going on in the back! Even my teens questioned why the seats were so dirty and the car was only gone for 5 hours.

Extremely disappointed experience. blunt patronising sales staff, pushy and extremely uncomfortable sales technique, from comments on the phone to one word emails. Made to feel like a waste of his time rather than a potential customer,
Purchased from another dealership purely based on sales staff attitude.

£250 per hour for a car mechanic. No disrespect to car mechanics, but surgeons & barristers don't get paid that much. Day light robbery.

This dealership were absolutely on it when it came to selling me an ex JLR owned Range Rover; at 16k miles, one would hope for a relatively risk free purchase.

It took one drive to notice that the parking sensors, front and rear, were not working. Stratstone Tonbridge feigned any knowledge, but when the vehicle was then inspected by my local Stratstone dealership, it transpired that the problem was due to ‘significant damage’. Stratstone Tonbridge did not quibble about paying for the repair (GBP 1800 if I remember correctly) and my local Stratstone dealership in Reading suggested i ask for a written explanation.

After a fairly exhaustive process, Stratstone Tonbridge claimed they ‘could neither confirm or deny that the vehicle had been in an accident’. Point to note here is that i had specifically asked in writing, prior to purchase, whether the vehicle had been in an accident; they confirmed in writing that it had not been.

Bottom line here - I am pursuing this with Trading Standards (who believe i have a sound case) and secondly, buyer beware. The sales agent, Jim P, should hang his head in shame and his written correspondence forms the backbone of my claim with Trading Standards.

Utterly disappointed and truly hope nobody else has to endure the same treatment.

STILL NO CONTACT OR ACTION FROM STRATSTONE DESPITE REPLY SYAING THEY ARE INVESTIGATING

Professional and helpful. Nothing is too much for them even though the driver is a dummy

Staff really went out of their way to make my life easier.

Helpful and friendly staff. Efficient service provided.

I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across the road she was informed that someone would drop her off as the road is to dangerous to cross, they even dropped the car back after at my son's school. With all my years dealing with top brand dealer ship I have never had it where they would do something like this. Thank you.

Really good service, very friendly, competitive and communicative

This gararge is by far the best Jaguar service centre.
The staff are amazing and quality of service is great.
Will only use this garage from now onwards.

Amazing service, the team really go above and beyond, from the reception team right through to collection a faultless experience.
I cannot speak highly enough of the attention to detail and the customer experience.
I wish I had discovered your company sooner.
The service booking team also deserve a special mention for going out of their way to get my vehicle ready in time for a hospital appointment.
Excellent!

Great =service and very friendly. Work done on time and a clean car!

Absolutely fantastic service from Stratstone Landrover Tonbridge.
When the tailgate strut broke on my Range Rover Autobiography LWB I rang my local dealer and they said 3 weeks before they could look at it. Not much good when you can’t open the boot.
I rang Stratstone Tonbridge on Thursday and they said they could look on Tuesday.
Eleanor was very helpful.
When I dropped it off I was given a lift to the station.
I was kept up to date with the warranty repair thanks to Piers and when it was ready he brought my car to the station and they had valeted it.
I can’t recommend them highly enough.