Stratstone - Land Rover Tonbridge Avis 

This dealership were absolutely on it when it came to selling me an ex JLR owned Range Rover; at 16k miles, one would hope for a relatively risk free purchase.

It took one drive to notice that the parking sensors, front and rear, were not working. Stratstone Tonbridge feigned any knowledge, but when the vehicle was then inspected by my local Stratstone dealership, it transpired that the problem was due to ‘significant damage’. Stratstone Tonbridge did not quibble about paying for the repair (GBP 1800 if I remember correctly) and my local Stratstone dealership in Reading suggested i ask for a written explanation.

After a fairly exhaustive process, Stratstone Tonbridge claimed they ‘could neither confirm or deny that the vehicle had been in an accident’. Point to note here is that i had specifically asked in writing, prior to purchase, whether the vehicle had been in an accident; they confirmed in writing that it had not been.

Bottom line here - I am pursuing this with Trading Standards (who believe i have a sound case) and secondly, buyer beware. The sales agent, Jim P, should hang his head in shame and his written correspondence forms the backbone of my claim with Trading Standards.

Utterly disappointed and truly hope nobody else has to endure the same treatment.

STILL NO CONTACT OR ACTION FROM STRATSTONE DESPITE REPLY SYAING THEY ARE INVESTIGATING

Professional and helpful. Nothing is too much for them even though the driver is a dummy

Staff really went out of their way to make my life easier.

Very prompt and courteous service.

Helpful and friendly staff. Efficient service provided.

I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across the road she was informed that someone would drop her off as the road is to dangerous to cross, they even dropped the car back after at my son's school. With all my years dealing with top brand dealer ship I have never had it where they would do something like this. Thank you.

Really good service, very friendly, competitive and communicative

This gararge is by far the best Jaguar service centre.
The staff are amazing and quality of service is great.
Will only use this garage from now onwards.

Amazing service, the team really go above and beyond, from the reception team right through to collection a faultless experience.
I cannot speak highly enough of the attention to detail and the customer experience.
I wish I had discovered your company sooner.
The service booking team also deserve a special mention for going out of their way to get my vehicle ready in time for a hospital appointment.
Excellent!

Great =service and very friendly. Work done on time and a clean car!

Absolutely fantastic service from Stratstone Landrover Tonbridge.
When the tailgate strut broke on my Range Rover Autobiography LWB I rang my local dealer and they said 3 weeks before they could look at it. Not much good when you can’t open the boot.
I rang Stratstone Tonbridge on Thursday and they said they could look on Tuesday.
Eleanor was very helpful.
When I dropped it off I was given a lift to the station.
I was kept up to date with the warranty repair thanks to Piers and when it was ready he brought my car to the station and they had valeted it.
I can’t recommend them highly enough.

Everything was handled in a smooth, well-organised and professional manner. Nothing was too much trouble. Car transport to and from Tonbridge railway station was much appreciated,

Very pleased with free collection and delivery for my mot.

Marcus in service and Mark Kelly in Sales

I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, much appreciated.

Why are you using American date format please allow us to use our proper British format.

Super helpful servicing team and servicing cost ok, but quote for other items was high.

I would like to thank Sarah, who liaised with the workshop team and ensured that my car was back on the road as quickly as possible, and Simon, who greeted me when I arrived and kindly gave me a lift to the station.

Excellent service as usual from the team