After collecting my car after a major service within 1 mile of driving the restricted performance light came on I had collect my car at the end of the day on a Friday and they had left and closed for... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGraiseley Hill, WV2 4HQ Wolverhampton, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
We are delighted with our purchase which was made even more enjoyable by the hassle free experience and quality service throughout from Neil at Stratstone - Land Rover Wolverhampton. Without a doubt t... Voir plus
L'entreprise a répondu
Vicky is always amazing and I cannot thank her enough. On this occasion, though, I have to give special mention to Sally on reception. When I visited on Wednesday 10th of June she was so kind, caring... Voir plus
L'entreprise a répondu
What a Reception team! The fantastic experience started right at the front door! We were greeted by a lovely receptionist called Sally she was incredibly warm, professional, and welcoming. She offere... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Graiseley Hill, WV2 4HQ, Wolverhampton, England, Royaume-Uni
- 01902 212 904
4,1
Bien
174 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Stratstone - Land Rover Wolverhampton
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great after care and service from the service team
Great show room and great after care from the service team Especially stevie she goes the extra mile to give the gold standard of service
14 novembre 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hi Keith,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with stevie at Dealership
Have a lovely day!
Stratstone Brand Customer Services
The ease at dropping off my car
The ease at dropping off my car, information passed on throughout the process and the pick up
11 juillet 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
On the day the Salesman did a great job…
On the day the Salesman did a great job - It was the upgrade that I wanted. The salesman had great knowledge of the product answered all my question and was very positive. The trade in of my vehicle to the handover of the new car was very smooth. James Barney did a great job.
20 septembre 2025
Avis spontané
Réponse de Stratstone - Land Rover Wolverhampton
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Wolverhampton Customer Services
Shambolic
JLR should never have Stratstone as a dealership, they took four months and previously I have had to remove cars from them to get it repaired.
25 août 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hello Simon,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Vehicle Service
Vehicle service was completed last month. Service co-ordinator was very helpful, friendly and polite. Really excellent service from the garage including dealing with a recall on the vehicle. Kept informed at all times. Many thanks to all involved at Stratstone Land Rover Wolverhampton.
20 octobre 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hello Alison,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Land Rover Wolverhampton Customer Services
Disappointing Experience
Several attempts to resolve what I think is a simple basic issue.
Communication very poor.
No suitable courtesy car.
3 novembre 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hello Brian,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Wolverhampton. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Wolverhampton Customer Services
Quality service
Fantastic team who genuinely care about looking after their customers
12 septembre 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hi Rhiannon,
We are happy to know that our team provided you with great customer care and looked after your needs.
Stratstone Customer Services
Very efficient
Very efficient. Ordered a taxi for me to get to work and rang me and ordered a return taxi when the work was complete. ( Many Thanks )I was informed in advance of hoe long it would take
7 octobre 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hi Jeremy,
We're happy to hear that our service was efficient for your transportation needs.
It's great to know we could assist you with both journeys and keep you informed about the timing.
Stratstone Customer Services
Excellent service with Neil Perry…
Excellent service with Neil Perry conducting business with the skills of a master of the art of customer service. I went in to buy one car and was so pleased with the service I bought a second one while I was there and ordered a third one for delivery in March 2026.
20 octobre 2025
Avis spontané
Réponse de Stratstone - Land Rover Wolverhampton
Hi Sam,
We're happy to hear you received excellent service.
It's great to know you were so pleased that you purchased an additional car and ordered a third.
We appreciate your positive feedback about Neil.
Stratstone Customer Services
Réponse de Stratstone - Land Rover Wolverhampton
Hi Gurmit,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Stratstone Customer Services
Réponse de Stratstone - Land Rover Wolverhampton
Hi Peter,
We're happy to hear that your oil change was simple and straightforward.
Thank you for your positive feedback; we appreciate it.
Stratstone Customer Services
Job was completed with no problems…
Job was completed with no problems however the problem was caused by windscreen washer bottle was poorly fitted during manufacture
15 mai 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hi David,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Stratstone Customer Services
Réponse de Stratstone - Land Rover Wolverhampton
Hi,
Thanks for the great rating!
We are always happy to help.
Customer Services
Service staff very helpful
2 août 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hi Aubrey,
We appreciate you sharing that our service staff was very helpful.
Stratstone Customer Services
Staff where welcoming and very…professional
Staff where welcoming and very professional
There where no issues all good
1 septembre 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hi Keith,
We appreciate your feedback and are happy to hear that you found our staff welcoming and professional and that you had a good experience.
Stratstone Customer Services
Service
The company seem to be on top of everything, the staff you employ are very professional.
19 juillet 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hi,
We appreciate you taking the time to leave us this positive feedback.
We are happy to hear that you had a professional experience with our staff.
Stratstone Customer Services
Great service from both sales and after…
Great service from both sales and after sales teams.
17 juillet 2025
Réponse de Stratstone - Land Rover Wolverhampton
Hi Debbie,
We're happy to hear that you had a positive experience with our sales and after-sales teams.
Stratstone Customer Services
Avoid if you can!!
This was my third car purchase from JLR Wolverhampton in the past 8 years, it’s also been the worst by far. From the very start to the end, I experienced an appalling lack of communication from the salesman — including being outright lied to at one stage (which was even coincidently recorded on day of collection and am now looking at an appropriate way to take this further).
I raised a formal complaint with the manager and was told I would receive a response after an investigation. It’s now been 8 weeks and I’ve heard absolutely nothing. No follow-up, no apology, no resolution.
On the day of collecting my brand new Defender 130, I was made to feel like I was picking up a toy car — not a significant purchase. The level of service was completely unacceptable, especially for a premium brand like Land Rover.
It’s unfortunate that I’ve had to leave this review, as my past experiences were positive. However, being misled, ignored, and ultimately disregarded is unacceptable. I strongly recommend anyone considering a Jaguar or Land Rover vehicle to visit a different dealership — this one has clearly gone downhill.
4 avril 2025
Avis spontané
Réponse de Stratstone - Land Rover Wolverhampton
Hello Mariam,
We appreciate you bringing this to our attention.
We regret that your recent purchase experience did not meet expectations and fell short of our standards.
We take your concerns seriously, especially regarding communication and the handling of your complaint.
We are looking into the issues you raised and aim to improve our service.
Stratstone Customer Services
Réponse de Stratstone - Land Rover Wolverhampton
Hi Darren,
We appreciate your feedback and are so pleased to hear about your positive experience with our qualified, polite staff and their excellent attention to detail.
Stratstone Customer Services
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