Stratstone - Mercedes-Benz of Giffnock Avis 

Issue with windscreen wipers and adblu cost. But all sorted

Great service from knowlegable staff

Excellent service from Mercedes Benz of Giffnock. A courtesy car was provided whilst my car was fitted with new tyres which helped as i was initially stranded due to a puncture. 17 yrs at this branch so nice to be looked after the way i was. Thank you.

Great experience from start to finish with Brian Kennedy, nothing was too much trouble …don’t hesitate to go and see Brian for your next car.

Purchased our AMG from Brian Kennedy in Giffnock Mercedes. Very knowledgeable and professional. Made the experience seamless and helped with finance recommendations etc. First class. I'd highly recommend.

Brian who dealt with the purchase of my car was excellent, he made sure the process was as smooth as it could be and every angle of the purchase was covered. Very friendly customer service of the highest standard.

Tremendous customer experience

Warm welcome, professional service from start to finish providing Mercedes parts by mercedes technician. Highly recommend.

Kept me informed informed every step
Also great to deal with

Arrived, as agreed, introduced myself at Reception stating here to pay for/collect my MB GLB AMG Premium only to be left waiting for over an hour without any further support from any member of Mercedes Benz Giffnock Staff.

Accepted apologies from Sales Executive and concluded purchase.

Fantastic sales experience with Brian Kennedy, sound guy and would buy from him again

Kept to what they said they would do

Friendly, helpful and knowledgeable

Couldn’t be happier with the entire experience. Found the perfect vehicle for us, everything was explained well, and we collected the vehicle within a few days. Well done Stratstone!

Dealt with Brian Kennedy from Mercedes Benz of Giffnock while buying my new car and he made the process extremely easy and would highly recommend buying a car from him. Thanks Brian

Brian Kennedy, was excellent. Extremely helpful

No nonsense or hard sell, professional

Our vehicle was booked into Stratstone Mercedes-Benz Giffnock for what should have been a routine wheel balancing and alignment appointment. Unfortunately, what followed was an extremely stressful and disappointing experience.

Shortly after collecting the vehicle, my wife discovered that it would no longer engage any gear, barely a short distance from the dealership. Given that the vehicle had been driving normally before the appointment, I naturally questioned whether something might inadvertently have been disturbed during the work.

Unfortunately, it was approaching closing time, and there was very little assistance available from the dealership. To be fair, someone from the sales team attempted to help, but we were subsequently informed that he could not locate my wife, who was stranded nearby.

To make matters worse, we were due to travel to the United States the following day, and the vehicle had broken down in a position that partially obstructed someone's driveway.

We were advised to contact Mercedes-Benz Breakdown Assistance. Although the assistance process itself was handled reasonably well, the recovery was painfully slow. Despite reporting the breakdown at approximately 4:30 pm, the vehicle was not recovered until around 2:00 am the following morning.

This was incredibly frustrating and stressful, particularly as I had only a few hours remaining to prepare for our trip and get to the airport. It was certainly not the experience I expected following a routine visit to a Mercedes-Benz dealership.

The vehicle was eventually recovered and returned to Stratstone Mercedes-Benz Giffnock for diagnosis and repair.

While we were away in the United States, I continued to monitor the progress of the repairs. This is where I must give special recognition to Simon from the Service Department, who was outstanding throughout our dealings.

Simon demonstrated genuine professionalism, patience, empathy and excellent communication. He kept us informed of developments and, at one stage, explained that the required replacement part might not arrive before our return. He also advised us to arrange a courtesy vehicle in the meantime.

Thankfully, our vehicle was covered by an extended warranty, which provided some reassurance.

When we eventually collected the repaired vehicle, Simon took the time to explain what had happened and the repairs undertaken. He handled the entire conversation with professionalism, understanding and genuine consideration for the inconvenience we had experienced.

For me, Simon represents exactly the kind of customer service that a premium brand such as Mercedes-Benz should consistently deliver. It is not just about selling premium vehicles or providing impressive facilities; it is about how customers are treated, particularly when something goes wrong.

I believe Mercedes-Benz would benefit from having more experienced, customer-focused professionals like Simon, who understand that empathy, accountability and effective communication are just as important as technical expertise

While I remain disappointed by the initial experience, the lack of immediate support and the significant disruption caused, I also believe in giving credit where it is due.

The vehicle has now been repaired and is back on the road.

A sincere thank you to Simon for his professionalism and exceptional customer care. You are a real asset to Stratstone Mercedes-Benz Giffnock, and I sincerely hope your management recognises the difference you make.

Brian Kennedy, sold me my perfect car! Very happy, Great price!

Ben was excellent. Very natural, professional, friendly and super efficient. A credit to his team.