Had a totally amazing customer experience! Joe Mitchell was my service advisor and looked after me very well. My car was booked in to investigate a fault light / warning message… At the... Voir plus
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Although only had my Porsche Macan a week the service I have received is 10/10. From the reception team to Joseph in Sales and Ben for my masterclass today! Let's hope this continues with aftersale... Voir plus
L'entreprise a répondu
Booked in and was reminded of date and time. Greeted with a smile explained how long etc asked if require a coffee , tea or cold drink in fridge. Given a Uber credit to go into town if you wish too... Voir plus
L'entreprise a répondu
Hugely expensive repairs outside of the warranty apparently. Lack of spares available meaning the car was with them for far longer than planned. Car returned with a fault that wasn't there before. The... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Auto Way, Ipswich Road, CO49HA, Colchester, Royaume-Uni
- 01206 598 209
4,5
Excellent
169 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Enthusiastic salesman
The salesman, Joe, is really enthusiastic and helpful and shares my passion for the Porsche brand and it's the people that make a company good to deal with.
13 mars 2025
Réponse de Stratstone - Porsche Centre Colchester
Hi Ian
It's wonderful to hear that you had a positive experience and that you felt heard and understood.
We strive to provide excellent customer service and we're glad you enjoyed your interaction with Joe.
Customer Services
Réponse de Stratstone - Porsche Centre Colchester
Hi Paul,
We appreciate your kind words and are glad to hear that you had a positive experience.
Customer Services
Réponse de Stratstone - Porsche Centre Colchester
Hi Samuel,
We appreciate your positive feedback and are glad you were satisfied with our service.
Customer Services
Professional service as always
Professional service as always. Issues explained and fixed satisfactorily within mutually agreed timeframe.
4 mars 2025
Réponse de Stratstone - Porsche Centre Colchester
Hi Stephen,
We are pleased to hear that you were satisfied with the service you received.
We appreciate your business and will continue to strive for excellence in all that we do.
Customer Services
Great experience - again.
Looked after very well by Mikayla with my recent booking at Porsche Colchester, but the whole team there are always extremely professional, efficient and friendly. Pleasure to do business with them.
4 mars 2025
Réponse de Stratstone - Porsche Centre Colchester
Hi John,
Thank you for your kind review.
We are delighted to hear that you had a positive experience and that Mikayla provided excellent service.
We appreciate your business and value your feedback.
Customer Services
Recently moved across from another OPC…
Recently moved across from another OPC and the service has been exceptional.
21 février 2025
Réponse de Stratstone - Porsche Centre Colchester
Hi Cameron,
Thank you for your kind words.
We're so glad to hear you've had a positive experience since joining us.
Customer Services
A very smooth and professional service…
A very smooth and professional service throughout.
19 février 2025
Réponse de Stratstone - Porsche Centre Colchester
Hi Lee,
Thank you for your kind words.
We are happy to hear that you had a positive experience.
Customer Services
Réponse de Stratstone - Porsche Centre Colchester
Hi Denise,
Thank you for your kind words.
We're so glad to hear you had a positive experience.
Customer Services
Heather and the team make the whole…
Heather and the team make the whole experience a pleasure from start to finish.
Highly recommend
6 février 2025
Réponse de Stratstone - Porsche Centre Colchester
Hi Jason,
We're so glad to hear you had a positive experience!
We appreciate your kind words about Heather and the team.
Customer Services
I got an appointment quickly and…
I got an appointment quickly and everything was done to a very high standard. I am so happy
30 janvier 2025
Réponse de Stratstone - Porsche Centre Colchester
Hi Linda,
We're delighted to hear you had a positive experience.
We strive to provide excellent service and appreciate your kind words.
Customer Services
Can’t be bothered as nothing gets done
Can’t be bothered as nothing gets done. Something is changing at Colchester porsche
31 janvier 2025
Réponse de Stratstone - Porsche Centre Colchester
Hi Gary,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Extremely pleased with all aspects of…
Extremely pleased with all aspects of my service visit. Porsche Colchester were polite, attentive and delivered a great value experience. Will definitely come back and recommend them.
22 janvier 2025
Réponse de Stratstone - Porsche Centre Colchester
Hi Sean,
Thank you for your kind review.
We are delighted to hear that you were pleased with the service you received.
We appreciate your feedback.
Customer Services
Not Value for Money
I'm aware that your service arrangement includes the collection and return my car from my house with a courtesy car, but this must be booked in advance and unfortunately this was impossible due to lack of availability. I agreed to drop the car in the workshop on the 17th of Jan and collect it on the same day. I opted for a collection on Saturday morning to avoid Friday evening rush hour traffic. However, I dropped the car on Wednesday 15th of Jan with confirmation that the car will be washed and booked for a collection at 09:30 on Saturday 18th of Jan. To my surprise I received a call late on Friday afternoon that the service was completed but no time to wash the car and it can't be collected at 09:30 due to another booking. I suggested that I could be there to collect it at 08:30, but then I was told every effort would be made to wash the car. I was there at the agreed time and the car wasn't washed, what a great disappointment. Firstly, I paid full price for the service that was supposed to include collection and return the car to my house, but this wasn't the case, and the least service "washing the car" wasn't provided either. Extremely disappointed and dissatisfied, sadly there is no alternative Porsche around the area except London.
18 janvier 2025
Réponse de Stratstone - Porsche Centre Colchester
Hello,
We understand your frustration with the inconvenience caused by the car wash delay and the lack of availability for the collection and return service.
We sincerely apologise for the disappointment this has caused.
We strive to provide a seamless and convenient service experience for all our customers, and we are committed to addressing your concerns and improving our processes.
Customer Services
From the first phone call to the hand…
From the first phone call to the hand over of my car keys. Warm sence of trust, thanks to you all especially Rebecca @service Porsche Colchester
16 janvier 2025
Réponse de Stratstone - Porsche Centre Colchester
Hi Steve,
We're so happy to hear you had a positive experience with our team.
Rebecca is a valuable asset to our service department and we appreciate you recognising her efforts.
Customer Services
Excellent service from a well organised…
Excellent service from a well organised operator
16 décembre 2024
Réponse de Stratstone - Porsche Centre Colchester
Hello,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
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