My GT car was due routine service with no serious concerns although I had noted some subtle variation in drive, gear changes and cabin sounds. Mike Pinkerton in service logged all the details an... Voir plus
L'entreprise a répondu
Marsland Street 24, SK1 2AH Stockport, England, GB
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My GT car was due routine service with no serious concerns although I had noted some subtle variation in drive, gear changes and cabin sounds. Mike Pinkerton in service logged all the details an... Voir plus
L'entreprise a répondu
Purchased my 2nd vehicle from Porsche Stockport. Always received a warm welcome from the reception staff who have been always eager to please and ready to offer a refreshment the minute I walk throug... Voir plus
L'entreprise a répondu
Georgia was great and I was happy to get my car serviced and audio fixed. The experience could of been improved with the following: My car was not cleaned after my service and the mileage was... Voir plus
L'entreprise a répondu
Vehicle had major service, then few weeks later engine fault and loss of power. Porsche Stockport unable to find fault. Refused further checks as under Warranty. (Cost savings) so returned vehicle w... Voir plus
L'entreprise a répondu
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Écrit par l'entreprise
Marsland Street 24, SK1 2AH, Stockport, England, Royaume-Uni
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My GT car was due routine service with no serious concerns although I had noted some subtle variation in drive, gear changes and cabin sounds.
Mike Pinkerton in service logged all the details and during service a minor issue with gearbox was picked up. After discussion with porsche warranty dept/ Germany, the decision was taken to replace the gearbox, under warranty (porsche approved warranty).
Prior to car going back for this work, Mike arranged a road test with gold/ master porsche tech 'Ian', who again listened to my concerns before drive.
Warranty work and further checks were carried out to see if any other causes possible. I was then asked to come for another road test with Ian before collection. I was relieved that the drive, gear shifts and cabin sound issue had been resolved - happy bunny!😊
(Nb. It wasn't just gearbox replacement that solved the concerns, also tyre pressures & lack of e-brake use etc).
To conclude, it was reassuring to get some personalised main dealer service from Mike (and also technician Ian) at Porsche Stockport. Well done and keep it up! 👏👍

Réponse de Stratstone - Porsche Centre Stockport

Réponse de Stratstone - Porsche Centre Stockport
Helpful and had time to spend with you with any information you needed to ask

Réponse de Stratstone - Porsche Centre Stockport

Réponse de Stratstone - Porsche Centre Stockport
Clear communication and really felt everyone was trying to go the extra mile

Réponse de Stratstone - Porsche Centre Stockport

Réponse de Stratstone - Porsche Centre Stockport

Réponse de Stratstone - Porsche Centre Stockport

Réponse de Stratstone - Porsche Centre Stockport
I’ve just bought a new car from Porsche Stockport and I can honestly say I’ve never had such a good experience with a sales guy James king sold me the car and he was brilliant so nice, no pressure, I told him what I was looking for and he found me exactly that, lovely guy very informative never rushed me and was so kind and thoughtful. I picked the car up yesterday and I’m over the moon thank you James and not forgetting the girls in reception especially the lovely Sue xx

Réponse de Stratstone - Porsche Centre Stockport
As always, excellent, professional and friendly service from all the team at Stockport Porsche centre.

Réponse de Stratstone - Porsche Centre Stockport
Love the car the performance feels luxury. Customer service is excellent too ..

Réponse de Stratstone - Porsche Centre Stockport

Réponse de Stratstone - Porsche Centre Stockport
Georgia was great and I was happy to get my car serviced and audio fixed. The experience could of been improved with the following:
My car was not cleaned after my service and the mileage was incorrect on the service invoice. Mike did mention when it came back in that it would be cleaned properly and they were sorry they couldn't get around to it.
After my second visit due to water ingress and damage to my amplifier. My car was washed outside but covered in bird droppings by the time I could collect it. The inside was not cleaned again. Also this repair took around 2 weeks and a loan car would of been really helpful.
I hope this feedback helps create a better experience in the future.
Thank you.

Réponse de Stratstone - Porsche Centre Stockport
I recently took my car in for a service, which also included investigating an issue with the rear camera washer.
While the technical issue is still being looked into, I would like to recognise Michael for the way he handled my case. He was professional, responsive, and kept me informed throughout the process. He followed up when promised, answered my questions patiently, and made sure I understood what was happening at each stage.
Even when an issue cannot be resolved immediately, good communication and taking ownership make a significant difference to the overall customer experience. Michael demonstrated both, and I genuinely appreciate his professionalism and dedication. Thank you for your support.

Réponse de Stratstone - Porsche Centre Stockport

Réponse de Stratstone - Porsche Centre Stockport

Réponse de Stratstone - Porsche Centre Stockport

Réponse de Stratstone - Porsche Centre Stockport
Updates can sometimes take longer than expected so useful to have a replacement car which I had.

Réponse de Stratstone - Porsche Centre Stockport
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