Faye on receptions is so friendly and always greets you with a welcoming smile and looks after you. Jamie in service kept me updated and sorted out a warranty repair for me again excellent service. Gi... Voir plus
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Lisez les avis des autres
Agreed a reduced service price (~£1,100) in writing before booking, but was charged £1,800 on collection. Had to pay the full amount just to get my car back, despite raising the issue on the spot... Voir plus
L'entreprise a répondu
Looking for a used Porsche Panamera for a few months. Found what we were looking for at Porsche Sutton Coldfield and the sales experience was comfortable, informative and pleasant. Rav Dhaliwal was so... Voir plus
L'entreprise a répondu
Having lost my locking wheel bolt key, Nathan Coley in the parts department went out of his way to contact a third party to source me a new one. I didn't buy my car from Porsche Sutton Coldfield, but... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Coleshill Rd, B75 7AX, Sutton Coldfield, Royaume-Uni
- 0121 378 5821
3,8
Bien
165 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor service
Helpful staff on the phone, but POOR internal communication. NOT good value for the prices they charge.
29 janvier 2025
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Philip,
We appreciate you taking the time to share your feedback.
We understand your frustration with the internal communication and value concerns.
We strive to provide excellent service and will use your feedback to improve our processes.
Customer Services
Brilliant team
Brilliant team
Francesca is fabulous , always accommodating and very helpful and knowledgable .
Great customer service
Fay and Shayne are great additions to the team
Totally recommend Porsche Sutton Coldfield
3 février 2025
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi,
Thank you for your kind words.
We are delighted to hear you had a positive experience and were impressed with the service you received from Francesca.
We appreciate your feedback.
Customer Services
Always a seamless transaction
Always a seamless transaction, awesome service every time
17 janvier 2025
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi John,
Thank you for your kind words.
We're thrilled to hear you had a positive experience.
Customer Services
Tone deaf customer service
When I took the car in, I was told that there were no mechanics available and so they would let me know when the work would be done. I was travelling to Australia for Christmas, so told them I couldn't pick up the car for an extended period of time after mid December until 6th Jan. I heard nothing until a midnight call between Christmas and New Year asking me when I will pick up the car.
Service are tone deaf, and it would appear have no customer management system. No apology for calling at an incredibly inconvenient time.
The work done replaced one interior part with a different looking part. When I questioned this there was no hint of an apology, but they did rectify the problem, hence 3 stars not 1.
6 janvier 2025
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Roy,
We understand your frustration with the communication and service you received. It's clear that the scheduling and communication around your car repair were not handled well, and we apologise for the inconvenience this caused, especially during your travel plans.
We appreciate that you brought the discrepancy with the interior part to our attention, and that we were able to rectify the issue. We strive to provide excellent service and will take your feedback seriously to improve our communication and scheduling processes.
Customer Services
Always flawless
My sales and service experience with Porsche Centre Sutton Coldfield has been 100% flawless ever since I first used them in 2001 - this latest is no exception. Why can't everyone be like this?
18 janvier 2025
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Nick,
Thank you for your kind words.
We are delighted to hear that you have had consistently positive experiences with us since 2001.
We appreciate your loyalty and are committed to providing exceptional service to all our customers.
Customer Services
Excellent Customer Service
Having lost my locking wheel bolt key, Nathan Coley in the parts department went out of his way to contact a third party to source me a new one. I didn't buy my car from Porsche Sutton Coldfield, but I may well buy my next one from them. Outstanding and nowadays rare customer service.
14 janvier 2025
Avis spontané
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Richard,
It's wonderful to hear that Nathan went above and beyond to assist you, even though you didn't purchase your car from us.
We truly appreciate your kind words and are delighted that you're considering us for your next vehicle purchase.
Thank you again for sharing your experience.
Customer Services
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Diana,
Thank you for your kind words.
We appreciate you taking the time to leave us a review.
Customer Services
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Paul,
Thank you for your kind words.
We are happy to hear that you had a positive experience with our staff and that your car was ready on time.
Customer Services
Excellent customer care
My job requires me to travel a lot and the flexibility offered was outstanding. Nothing was too much trouble, and the job was completed well ahead of schedule.
13 décembre 2024
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Rob,
We are so glad to hear that you found our flexibility and service to be outstanding.
It is always rewarding to hear that we have exceeded your expectations and completed the job ahead of schedule.
Customer Services
Great service as always… communication…
Great service as always… communication is fantastic, always keeping me updated on work. Staff are very friendly and helpful from the sales staff to the service team. I always enjoy visiting the centre and the complimentary drinks.
9 décembre 2024
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Ashlee,
Thank you for your kind review.
We are delighted to hear that you had a positive experience and were impressed with the service you received.
We appreciate your feedback and hope to see you again soon.
Customer Services
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Kevin,
Thank you for your kind words.
We appreciate you taking the time to share your positive experience.
Customer Services
Dropped in to assess my options for a…
Dropped in to assess my options for a new car and the staff were fantastic. Really knowledgeable and took the time to understand my needs. Massive thanks to both Sarah on reception and Sophie who were both so welcoming. Will definitely be going back once I have made my decision
12 novembre 2024
Avis spontané
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hello Andy,
Thank you very much for taking the time to leave us this review!
Our aim is to deliver a positive customer service.
Have a great day,
Customer Services
Customer centricity
Customer centricity - great customer focus from the service team at Porsche Sutton Coldfield.
30 octobre 2024
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Joe,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
Looking for a used Porsche Panamera for…
Looking for a used Porsche Panamera for a few months. Found what we were looking for at Porsche Sutton Coldfield and the sales experience was comfortable, informative and pleasant. Rav Dhaliwal was so nice to deal with and made the whole experience even better. Our pleasure to meet him and a credit to Porsche. Tracy Brewer
24 octobre 2024
Avis spontané
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Tracy,
We are thrilled to hear about your positive experience Porsche Centre Sutton Coldfield.
We appreciate your kind words about Rav and his dedication to providing a comfortable and informative experience.
We strive to ensure our customers feel valued and well-informed throughout their journey with us.
Customer Services
A very exciting launch evening
A very relaxing and entertaining evening at the Electric Porsche Macan launch.
10 octobre 2024
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Pauline,
Thank you for your kind words.
We're thrilled you enjoyed the Electric Porsche Macan launch event.
We strive to create memorable experiences for our guests.
Customer Services
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Glyn,
We appreciate your kind words and are glad to hear that you trust us with your vehicle.
Customer Services
Good service from this dealership
Good service from this dealership, I had a major issue with my vehicle that I purchased from them , they did not hesitate in getting me sorted and back on the road .
13 septembre 2024
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi David,
We appreciate your kind words and are glad to hear that you received excellent service.
We strive to provide the best possible experience for our customers.
Customer Services
Excellent
Excellent, prompt service with air-conditioning fan replaced under warranty.
19 septembre 2024
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Richard,
We're thrilled to hear about your positive experience.
We appreciate your kind words about our prompt service and the successful warranty repair.
Customer Services
prompt and efficient service
12 septembre 2024
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Martin,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
Porsche Sutton Coldfield
Lady on the service desk was highly disorganised, rude and arrogant .
7 septembre 2024
Réponse de Stratstone - Porsche Centre Sutton Coldfield
Hi Cheryl,
We value your feedback and take all customer concerns seriously.
We will use your feedback to improve our customer service training and ensure that our staff provides a positive experience for all customers.
Customer Services
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