Student Storage Box Avis 

106
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

What made my experience great was how easy the website was to navigate and understand. Customer Service was very responsive, and the rates were affordable. I also loved that they delivered my item... Voir plus

Noté 5 sur 5 étoiles

Simple to use, very fast shipping too it arrived within 48 hours across the country, they arrived in the same condition they were sent, which can be a hit or miss with large packages, so good care w... Voir plus

Noté 5 sur 5 étoiles

I had a really good experience using Student Storage Box. The whole process was straightforward, and everything went smoothly from start to finish. The workers were very helpful and made sure I unders... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

DO NOT USE THIS COMPANY!!!! THEY ARE EXTREMELY UNRELIABLE. You can only contact them via email and the reply is either vague or a complete nonanswer. The only reason for a 1 star review is ZERO stars... Voir plus

4,2

Bien

TrustScore 4 sur 5

106 avis

5 étoiles
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N'a pas répondu aux avis négatifs

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4,2

Tous les avis

(106)

19 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

DO NOT RECOMMEND. ZERO CUSTOMER SERVICE IF ITEM LOST/RETURNED

I used Student Storage Box to move my boxes and suitcases from London to NYC 4 weeks ago, since DHL picked up my items, I received no update from Student storage. 4 weeks later DHL contacts me regarding a suitcase that got returned to my old address. Zero customer service, zero notification from Student Box. I paid near £ 1k for an incomplete service. I am completely unable to figure out if my 4 other boxes and suitcases will make it to me in NYC and I dont know what to do with the suitcase that is left behind.

Student Storage Box team, if you see this I don’t want a useless apology answer, I want am update on when my items will arrive and a re-collection/delivery of the suitcase that was returned to the UK.

21 novembre 2025
Avis spontané
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Réponse de Student Storage Box

This was a booking made by Audrey Jauad Handem to ship 3 boxes and 2 suitcases from London to New York in October 2025. We arranged the shipment with our partners DHL on behalf of Audrey and the boxes and suitcases were successfully collected by our partners DHL on 27th October 2025 on DHL tracking number 2352596761.

DHL attempted to contact Audrey in New York on multiple occasions, by telephone and email, but received no response. DHL kindly held the items in their New York storage depot for 4 weeks while they repeatedly telephoned and emailed Audrey for customs clearance without receiving a response. At no point during this period did Audrey attempt to login and track her delivery, or contact DHL or Student Storage Box. Furthermore, upon investigation, it was found that the telephone number provided by Audrey in New York was an invalid number (+1641469666) and as such she had made herself impossible to contact in New York.

Finally, after 4 weeks, DHL shipped the items back to Audrey's address in London where they were received safely by her partner Eleonore.

When we approached Audrey for payment of the return transport, and overweight fees, she stopped communicating, and telephoned her bank to falsely claim that we had failed to provide the service she paid us for. As a result Student Storage Box have now paid £1200 for Audrey's items to be transported to New York and back to London, in addition to chargeback fees associated with her fraudulent chargeback with her bank.

Noté 5 sur 5 étoiles

Easy system and good servcie

Very simple instructions that’s re easy to follow. Website is clear and simple. Not too much of a cost for the length of time. All items returned promptly in perfect order

19 octobre 2025
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Noté 3 sur 5 étoiles

When my boxes arrived some were even…

When my boxes arrived some were even opened and torn. I had glass products in the boxes wrapped in bubble wrap and they were ALL broken, the box was literally leaking with glass. They didn’t even communicate properly, paying weakly for such poor service and just for my items to be broken.

1 octobre 2025
Avis spontané
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Réponse de Student Storage Box

Dear Caroline, we're sorry to hear your glassware was damaged during transit. When you wrote to us about this we asked you to write back with photos of the box, and the damaged items as packed. Unfortunately, when solid objects are packed with insufficient padding, the chances of them breaking increases. In this case, padding heavy glass bowls, glasses, and crockery loosely inside a box with only 5mm of soft padding was insufficient to protect the items. As explained on our website, and printed on our boxes, we require all solid objects to be padded with at least 5cm soft padding on all sides. We have never seen any item get damaged when packed in this way.

Noté 4 sur 5 étoiles

Easy to use service

Easy to use service, best value for money in my area, no damage to any of my items

3 octobre 2025
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Noté 5 sur 5 étoiles

Storage

Storage
used the service for my son at uni. They sent out the boxes to pack and easy collection by driver. No complaints about the whole process. was even easier to arrange redelivery of my storage to my new accommodation. The driver was there before me! Great Service will use them again at the end of this year!

5 septembre 2025
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Noté 5 sur 5 étoiles

Definitely recommend! Go for it

I have used Studnet Storage box service every summer for the past three years in university and I have had a great experience everytime, they deliver on time whether it’s their label holders or your luggage, it’s all done very smoothly. Once you’ve booked the service and placed your luggage at reception, it’s all good.
Will definitely recommend 👍👍👍

29 août 2025
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Noté 1 sur 5 étoiles

Undelivered packing boxes

Four boxes were to be delivered today but it's already past the delivery time and I have nothing. I waited in the house the whole day and this has to be the most frustrating experience ever. The online portal does not provide a tracking number so I can't follow up even if I want to. Now I am questioning whether the potential collection will be a similar experience.

27 septembre 2025
Avis spontané
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Réponse de Student Storage Box

Dear Rispah Ngana. We're sorry to hear your empty boxes didn't arrive on your preferred delivery date you selected on booking reference SSB-275926. As advertised to you when you booked, we don't guarantee delivery dates, although most are honoured. As you know, your boxes were delivered the next working day on Parcelforce tracking number EH4523354. You decided not to continue with your service and you were provided with a full and prompt refund.

Noté 4 sur 5 étoiles

A nice storage experience with SSB.

Instruction are easy to follow, simple and clear response from customer service, the best thing is provide free boxed and tapes which help a lot. A nice storage experience with SSB.

20 juin 2025
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Noté 5 sur 5 étoiles

Straight forward process and cost…

Straight forward process and cost friendly. Any queries were also answered quickly and efficiently. Would recommend, and would use again.

18 juillet 2025
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Noté 5 sur 5 étoiles

It was a fantastic experience

It was a fantastic experience. They were very friendly and went out of their way to help me. I made a mistake with my booking, but thanks to them, my parcel arrived safely. Thank you!

22 août 2025
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Noté 5 sur 5 étoiles

My go-to student storage service

This is my second time using Student Storage Box and I’ve been really happy both times. The process is simple, affordable compared to other options, and the team are very helpful. Would definitely recommend!

11 août 2025
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Noté 5 sur 5 étoiles

Great Service and Helpful Staff

I had a really good experience using Student Storage Box. The whole process was straightforward, and everything went smoothly from start to finish. The workers were very helpful and made sure I understood how it all worked, which made the move much less stressful. My things were handled with care, and I felt confident they were in good hands. I’d definitely recommend them to other students who need reliable and friendly storage services.

26 juin 2025
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Réponse de Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Noté 5 sur 5 étoiles

Great service

I have used their service once. They moved my items from the UK to Austria quickly without any damage. The service is reasonably priced. They respond to all queries quickly.

28 octobre 2024
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're happy you had a good experience!

Noté 4 sur 5 étoiles

Nice storage

I have used it two times last year and last 2 years. I quite satisfied with the service but if you have allergy about your skin I suggest you to wear a face mask and hand gloves.

7 septembre 2024
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're happy you had mostly good experience. We're concerned about the allergy you mentioned though. Was this to our free boxes? We'll reach out privately via email for more details.

Noté 5 sur 5 étoiles

Very recommendable

Very recommendable. The process was easy. I would love it more if the tracking was a bit easier.

29 mai 2025
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're happy you had a good experience!

Noté 5 sur 5 étoiles

Amazing!

I have used this service a few times now, both storage and just moving. I’ve always had a great experience with them and communication is great!

28 août 2025
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback, we're happy you had a good experience!

Noté 5 sur 5 étoiles

Excellent service

3rd time ive used SSB and once again excellent service, with my sons uni being in Belfast and us in England it was a really good service, well priced and reliable

25 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Very happy

Why my review was deleted? Very good service for my son studying for his second master's degree. Happy to recommend this service.

9 janvier 2025
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive review Johnny, we're glad you had a good experience!

Noté 5 sur 5 étoiles

First time

It was my first time using a storage service. Honestly I was worried whether it would be safe but I had a good overall experience. The collection and pickup were very smooth and quick. I didn’t know where I will be during return time, so it was good to have the option of providing a return address later.

5 décembre 2024
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback!

Noté 5 sur 5 étoiles

I was very satisfied with the overall…

I was very satisfied with the overall experience. Quick and easy, and the price is very reasonable. Had no problems ever and I have used them twice. I would trust them again to store my stuff over this summer too.

4 décembre 2024
Avis spontané
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Réponse de Student Storage Box

Thanks for the positive feedback!

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