Sunsynk Avis 402

I’ve had a Sunsynk inverter for a few years and about a week ago it stopped working. My installer gave me the details of Tom, their sales director. I called him and explained the problem. After a few days they had diagnosed it, and Tom even made the 3.5 hour trip (one way) to personally come and fix the problem. Great service. Thank you.

needed to change my contact details and had a quick online chat with Rahul - all done in seconds

Really quick knowledgeable replies.very helpful and polite

Best help chat I've ever been. Almost immediately helped resolve the issue

Representatives assisted me with a fault in a friendly and professional manner

Speaking to the 4th person inverter and battery have been pulling 8kw from grid with only 2 lights on in the house saying it is a bad ct clamp would not recommend this company been losing money for 3 weeks now

I feel very disappointed and let down. After my review, two days later we had a planned outage for 11 hours, when the electricity came back on we noticed that the battery was not charging. I messaged for help and was told that the whole configuration is wrong and I have to get a technician out to re do the configuration. Our electricity in the house then kept tripping and i lost contact as there was no WiFi. We had to contact the electrician to come out and as it was a Sunday charged double for the call out and was worried that there could be damage to our inverter as the power surge had blown and that was why we had no electricity in the house. We had to pay the technician for the call out and to replace the surge protector all because it was configured incorrectly when I contacted them remotely. A very expensive exercise, so would advice to get people who are competent and know what they are doing. I would definitely not recommend people to use the chat line for help. Furthermore there is no contact number or email address to get hold of them to let them know what happened, as I feel it is important for them to be aware of what is happening so they can rectify on there side.

I spoke to Monisha via the 'Chat' who helped me to change my settings. Very prompt service and took time to explain. Thank you!

We had issues with our data logger which stopped working, contacted customer services and spoke to Joy. What a great experience, nothing has been too much trouble her patience and determination to get the issue sorted was outstanding. Kept us updated throughout until the issue was resolved. cannot Thank Joy and her colleagues enough.
Highly recommend this company and their customer support.

Very good experience. Immediate response, valuable information and assistance. Thank you very much.

The chat was great - informative and prompt.

Spoke to Anna William this morning extremely helpful, so pleased I have Sunsynk equipment which is expertly managed by the OEM. 😃😃

Excellent explanation from Sunsynk 👍🏻👍🏻👍🏻 thank you

Quick to respond to my questions and answer was exactly what I was looking for. Great service

I came across a technical issue, they set the expectation and able to achieve earlier.

Vignesh got my software problem sorted in a couple of minutes, very easy interaction.

Great customer service in resolving an issue that occurred at DST hour change. It was resolved within 5 mins by Support on Chat; very impressive!

Did a online chat as my system was not working and within minutes the lady found the issue and sorted it just a firmware update needed and was done in 5 minutes.
Top lady can’t thank her enough.

Great support, quickly answered the chat and all sorted

Fantastic One Line Chat and service - my Sunsynk App and System had not updfate with Time Changing from Winter to Summer - had a on line chat and the Sunsynk Agent resolved it with an update ...very quick and painless