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Superdry - Leeds White Rose Avis 

257
TrustScore 4.5 sur 5

4,6

4a Lower Level, White Rose Shopping Centre, LS11 8LL Leeds, GB


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Lisez les avis des autres

Noté 4 sur 5 étoiles

Quick delivery to the store. Seamless service overall. When I went into the store I had to wait at the counter while the two assistants were just chatting amongst themselves while it was clear I w... Voir plus

Noté 5 sur 5 étoiles

Amazing service at Leeds White Rose. Returned an online order, as sizing was too small. Gentleman offered to order a size up, posted to my home free of charge. Was expecting to walk away with a refund... Voir plus

Noté 5 sur 5 étoiles

A friendly man at the till asked me about my day and we had a lovely conversation about holidays, Easter and Eid. I bought a hoodie for my nephew’s birthday. He said the hoodie was perfect because of... Voir plus

Noté 4 sur 5 étoiles

I went down to local store inquiring about an item online & they ordered it for home delivery, i would rate 5 stars but on an order of 3 items ordered just before had security tag still attached, whic... Voir plus


À propos de l'entreprise

  1. Magasin de vêtements
  2. Magasin de vêtements pour hommes
  3. Magasin de vêtements de plein air
  4. Magasin de streetwear
  5. Magasin de vêtements pour femmes

À propos de Superdry - Leeds White Rose

Écrit par l'entreprise

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Coordonnées de contact

  • 4a Lower Level, White Rose Shopping Centre, LS11 8LL, Leeds, Royaume-Uni

  • 01132 712104

4,6

Excellent

TrustScore 4.5 sur 5

257 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,6

Tous les avis

(257)

13 880 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic help from the lad that helped…

Fantastic help from the lad that helped me and the one who served me in the shop my only issue they only went to a 16 in most clothes and it’s disappointing wen your just over that lucky for me a little squeeze and the coat fits good but still aim bigger please

10 décembre 2024
Logo de Superdry - Leeds White Rose

Réponse de Superdry - Leeds White Rose

Hello,

We appreciate your kind words about the helpful staff.

We're glad you found a coat that worked for you, even with the sizing. We understand your point about the limited sizing and will pass your feedback along to the team.

We hope you have a lovely Christmas,

Superdry

Noté 5 sur 5 étoiles

Excellent staff

Excellent staff, couldn’t do enough to help. This was in the Leeds White Rose centre. Thanks guys.

30 novembre 2024
Logo de Superdry - Leeds White Rose

Réponse de Superdry - Leeds White Rose

Hello,

Thank your for your 5 star review.

We're so glad to hear you had a positive experience with our Leeds White Rose store team. It's wonderful to know that our staff went above and beyond to assist you. We appreciate your kind words and will share your feedback with the team.

Thank you for shopping with us.

Superdry

Noté 2 sur 5 étoiles

Staff misordered a coat

Returned a coat, they ordered the next size up but the exact same size was delivered so had to return again.

4 novembre 2024
Logo de Superdry - Leeds White Rose

Réponse de Superdry - Leeds White Rose

Hello,

Thank you for taking the time to leave a review.

We are very sorry to hear this has happened. Our internal teams are investigating this matter.

Thank you for shopping with us, we will endeavour to do better next time.

Superdry Team

Noté 1 sur 5 étoiles

Superdry and Klarna have stolen my money

I tried to make a purchase last week in store using Klarna, the purchase couldn't be completed for some technical reason and I didn't take any products home. Now I have been charged by klarna with other payments pending. I feel like I have been robbed of the money and neither klarna or Superdry are able to help for 10 days as I have no receipt! It's daylight robbery and disgusting business practice to take money and not return within 24hrs of the mistake. You have taken money off me by deception. I was told in store Klarna transaction couldn't be processed so I left store empty handed and now I am already out of pocket with more payments pending.

28 octobre 2024
Avis spontané
Logo de Superdry - Leeds White Rose

Réponse de Superdry - Leeds White Rose

Hello,

Thank you for sharing your feedback with us.

At Superdry, we want our customers to have a really positive experience, so we are really sorry for this issue and frustration. It is certainly not what we would expect to happen.

Your review does not show a contact email for us to reach out to you. If you still require assistance please do not hesitate to contact the store direct or our Customer Care team via email : care@superdry.com. We will be happy to investigate and resolve any outstanding issues.

Superdry Team

Noté 5 sur 5 étoiles

Great customer service in store

Great customer service in store! I bought the wrong size online, so I asked to do an exchange in the store, they couldnt do a straight swap but they did it online for me there and then

27 octobre 2024
Logo de Superdry - Leeds White Rose

Réponse de Superdry - Leeds White Rose

We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.

Kind regards,

Superdry Customer Care

Noté 5 sur 5 étoiles

Great customer service …

Went into store didn’t have the colour of Jacket we wanted- young man we asked said we could order it. We were unsure on which size and we asked if he would try them on as he was a similar size to our son who wasn’t with us- without hesitation tried them on for us . We then placed the order through him. Jacket arrived in a couple of days! Thank you

20 octobre 2024
Logo de Superdry - Leeds White Rose

Réponse de Superdry - Leeds White Rose

Hello,

Thank you for taking the time to leave a 5 star review about your Leeds White Rose store shopping experience.

We endeavor to give our customers a really positive experience, so we're pleased they were able to assist with the online order process.

Thank you for shopping with us!

Superdry

Noté 3 sur 5 étoiles

i feel i don’t get much points and i…

i feel i don’t get much points and i always purchase my makeup toiletry’s etc from here

30 septembre 2024
Logo de Superdry - Leeds White Rose

Réponse de Superdry - Leeds White Rose

Hello,

We appreciate you sharing your feedback with us but this may relate to a Superdrug purchase and not Superdry.

Superdry Team

Noté 3 sur 5 étoiles

QC issue with T-shirts

A recent purchase of four T-shirts
3 for £50 pounds with three different colour options all XL and I would say 2 are more L and the third was like a medium. T-shirt 4 was a perfect fit but in my opinion means that three out of four fitted differently.
I can’t fault the store in white rose Leeds with great employees and clean store but T-shirts 🙈

9 octobre 2024
Logo de Superdry - Leeds White Rose

Réponse de Superdry - Leeds White Rose

Hello,

We appreciate you sharing your feedback with us about your store shopping experience at Leeds White Rose..

We endeavour to give our customers a really positive experience, so we have taken on board your comments.

We really appreciate all feedback to learn and improve.

Thank you for shopping with us.

Superdry Team

Noté 1 sur 5 étoiles

Don't give your email, spam incoming

You asked for my email for the receipt, I specifically asked if it was for marketing and asked not to be sent anything. After I gave you my email for my receipt, the cashier printed one and put it the bag. Now you send me marketing. I don't want this crap sent to me.

1 octobre 2024

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