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Superdry - White City Avis 

255
TrustScore 4.5 sur 5

4,3

SU1103/1104, Westfield Shopping Centre, W12 7GA London, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was so dissapointed when the shop didn't have my size in a particular top, but I really didn't want to come back to Westfield another day to collect. The kind woman at the till said she could have i... Voir plus

Noté 5 sur 5 étoiles

Great choice of clothes always cable to return free ..... Only downside is local shop at white city Westfield dont offer discounts when it used too before it moved location in westfield ..... Prefer t... Voir plus

Noté 5 sur 5 étoiles

We received above and beyond service from the store manager Charles. He excelled in his quality of service by sourcing clothing im store and online and in other stores. He held items for me until I c... Voir plus

Noté 2 sur 5 étoiles

Super unprofessional team member in Westfield ‘mens’ store. I felt bad for the girl who was on a shift with him. He had no interest to deliver any sort of customer service nor support for the female... Voir plus


À propos de l'entreprise

  1. Magasin de vêtements
  2. Magasin de vêtements pour hommes
  3. Magasin de vêtements de plein air
  4. Magasin de streetwear
  5. Magasin de vêtements pour femmes

À propos de Superdry - White City

Écrit par l'entreprise

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Coordonnées de contact

  • SU1103/1104, Westfield Shopping Centre, W12 7GA, London, Royaume-Uni

  • 02087 435201

4,3

Excellent

TrustScore 4.5 sur 5

255 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,3

Tous les avis

(255)

13 769 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The staff were friendly and helpful

The staff were friendly and helpful. I was able to locate my purchase quickly and was served promptly. During my purchase the customer service assistant explained the warranty policy which was helpful.

5 février 2025
Noté 1 sur 5 étoiles

I bought 3 lovely shirts for £50 at the…

I bought 3 lovely shirts for £50 at the Westfield store but the cashier only removed one of the magnets. In trying to remove the magnets from the other shirts (because I live too far away to be bothered to go back) I ruined them. So I am very unhappy at the lack of attention of the cashier employee and now I have 2 ruined shirts

3 décembre 2024
Noté 3 sur 5 étoiles

The Customer attendant was a bit less…

The Customer attendant was a bit less helpful. I asked her about the price of the product, as there was no price tag, and she was like ‘ its the same price as rest’, rather than simply checking the price for me. They know the store better than us.

It made me feel a little less of buying products from that store.

29 novembre 2024
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Réponse de Superdry - White City

Hello,

We understand your frustration with the experience you had with our customer attendant.

We strive to provide excellent customer service and it's disappointing to hear that your interaction fell short of your expectations. We value your feedback and will use it to improve our training and ensure our staff is equipped to provide the best possible assistance to our customers.

Thank you,

Superdry

Noté 5 sur 5 étoiles

True to size 👌🏼

Fast delivery and everything is true to size 👌🏼

3 novembre 2024
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Réponse de Superdry - White City

Hello,

Thank you for your 5 star feedback.

At Superdry, we want our customers to have a really positive experience, so we're really pleased everything went well with your online order via our White City store.

Thanks so much for shopping with us, we really appreciate it.

Superdry Team

Noté 5 sur 5 étoiles

Great service

Great service, great product, I can recommend it to anyone.

21 octobre 2024
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Réponse de Superdry - White City

Hello,

Thank you for sharing your great feedback with us.

We endeavor to give our customers a really positive experience, so we're really pleased that everything has gone smoothly.

Thanks for taking the time to leave a review. We really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!

Superdry Team

Noté 1 sur 5 étoiles

Rude staff and return issue

I order the jumper online. But I didn’t like the material hence I returned to Superdry Westfield White city store. At a time of return server crashed. So staff didn’t gave me any return receipt also they were mot giving me my product back. They were not giving any assurity. Plus store manager and other cash counter staff was very rude and ignoring and not at all helping. I got my refund after few days as a gift card. But i had to go through lot of trouble and it caused me lot of stress. I will never visit that super sry store again.

13 octobre 2024
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Réponse de Superdry - White City

Hello,

Thank you for sharing your feedback with us.

We endeavour to give our customers a really positive experience, so we're really sorry for this frustration.

At Superdry, we want our customers to have a really positive experience, so we apologise for the technical issue with your store return. The original payment method was refunded.

Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve our service.

Thank you for shopping with us.

Superdry Team

Noté 1 sur 5 étoiles

Disgusting n staff n service in…

Disgusting n staff n service in Westfield ignoring customers!!!

15 octobre 2024
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Réponse de Superdry - White City

Hello,

Thank you for sharing your feedback with us.

We endeavour to give our customers a really positive experience, so we're really sorry to hear this, it is not what we would expect and we understand the frustration.

Thanks again for your valuable review. We use all feedback to learn and improve.

Superdry Team

Noté 5 sur 5 étoiles

Good service and quality product

Good service and quality product, but hopefully they will give bag for free next time as the jackets and coats are quite expensive already. Overall, I love Superdry ❤️

9 octobre 2024
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Réponse de Superdry - White City

We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.

Kind regards,

Superdry Customer Care

Noté 5 sur 5 étoiles

It’s not always you are welcomed with…

It’s not always you are welcomed with excellent customer service, on this occasion the female staff member who helped me taking the order in store was genuinely helpful and excellent at her job. Was a pleasure to be served by her. Thank you. Sorry I don’t know her name.

29 septembre 2024
Noté 4 sur 5 étoiles

Refund …

When I was paying for the item at first I didn’t notice that the sale item was not less but I paid the original price even if says on the shirts less price. When I check outside I paid the whole amount. But thankfully I came back and refunded the amount over paid.

20 août 2024
Logo de Superdry - White City

Réponse de Superdry - White City

Hello,

Thank you for taking the time to give us your valuable feedback.

We endeavor to give our customers a really positive experience, so we appreciate your feedback so we can learn and improve our service.

Thank you for shopping with us, we really appreciate it!

If you loved your new purchase, don't forget to leave a product review as well!

Superdry Team

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