Superstarcarwashaz Avis 37

I would not recommend going to this car wash as they will ignore you after they damage your car. The car wash ripped my cross bar and roof-mounted bike rack off of my car, dented and scratched the roof of my vehicle, and I was stuck for 15 minutes inside the wash. The manager took a report, said they made a mistake and would refund my car wash and pay for my vehicle repairs. Neither happened, and after multiple attempts to contact corporate and visit the store manager who was not available when I went by the store, I then filed this on my insurance and am out of pocket my deductible and replacement of bike rack.

Later the car wash did finally contact me after two weeks. After corresponding for several weeks they now tell me my claim is denied because of my roof mounted bike rack. For background information I have been going to a competitor for over 5 years twice weekly with this vehicle and roof rack and have also used other car washes without incident. There was even an attendant that helped me at Superstar with my purchase that did not warn me about going into the car wash with the bike rack. Stay far away from this car wash because if they damage your vehicle they will give you the run around and not pay a cent for you damaged vehicle. Terrible business practices.

All car washes came to a halt because for some reason cars were stuck inside the car wash. All the employees told us was to leave and come back later.. went back later and this time, there were no clean towels!

Very disappointed

Let me start by saying that my car was beautifully detailed by Super Star Car Wash in Gilbert, AZ on Sunday, March 22, 2026. However, the terrible interaction I experienced was when I picked my car up at about 3 pm after dropping it off around 8 am. The gentleman in the detailing department who had my key was extremely off putting. He opened my car to let look at the detailing job and I was pleased with the work. I put my hand out for my key and he reluctantly gave it to me. I put it in my purse and put my purse down on the front passenger seat. The gentleman look me in my eyes and told me I needed to tip him. I explained that two days before when I made this appointment I tipped for the car wash I had that day. He said I am supposed to tip him as well. Of all my decades of driving and detailing my cars, I have never been TOLD or asked or expected to tip for a detail. After paying about $150 for detailing my car I was not expecting to tip let alone being TOLD to tip. I felt pressured to tip this man so I went back inside to purchase an air freshener with my debit card so I could get $20 cash back. At this point I have tipped $40 for a $150 job. Needless to say, I am extremely upset and disappointed and will not be returning.

I’ve only gone there twice in the past 6 months or so (W VALENCIA Rd) most recently last week. Both washes were disappointing, the staff are friendly but don’t pay attention to detail and generally do a poor job on both the vehicle exterior & interior. I only go to superstar when I haven’t had time to wash the vehicle myself and can no longer stand driving it so dirty. I really try to avoid washing my vehicle there.

Such bad attitudes there is a bearded gentleman at the hunt highway location that is so rude he even approached me aggressively I will never go back here and suggest no one else does either!

I reguely go to the wash at 77th @ lower buckeye the service and detail is always above exelant and the casheir Hennessy is always very professional and friendly.Always greets me with a smile and a hello and asks about how I and my family are doing.Most of the time I get to the register she has me rung up and ready to move on. I wish more business had peopl like her

I have a Jeep. Normally I wash it myself but was pressed for time for the next few weeks and it was getting really dirty. I stopped in for the basic wash and I stated, "No Armour All." Pretty simple instruction. Not only did they drown all 5 of my big knobby tires in that crap they put it on my bumpers, fenders and running boards. In a weeks time all of those components would be brown. Oil collects dirt. It was $24 for the wash and $21 for the stuff I had to buy to get it off plus my time to wash my vehicle myself which was what I didn't have time for. COMPLETE WASTE OF MONEY! So I spent $45 for absolutely nothing but wasting my time.

tldr: Immediately after using this car wash, my tire was punctured by a large piece of metal. The air was exhausting so quickly that the damage clearly happened right then, costing me two hundred sixty dollars to replace. Management denied responsibility and handled it poorly.

I had been a paying member for about a year. Today was the first and only drive I made all day, straight from my house to this location.

While being lined up to enter the wash, the attendant guiding cars onto the track spit forcefully on the ground directly in front of my vehicle. Gross and unprofessional.

After exiting the wash and pulling around to vacuum, I noticed one of my tires was already very low. The air was leaking it was hissing and loosing air so fast that there is no realistic scenario where this did not happen at the car wash. My car is only eight months old with about five thousand miles on it. I inspected the tire and found a large metal object embedded through the tread.

I had to drive across the street to a tire shop, where the tire was not repairable and had to be replaced for two hundred sixty dollars, costing me about an hour.

I returned with the metal object hoping management would address the issue. They immediately denied it could have happened there and showed no interest in documenting anything. They said I couldn’t go look at the track for safety issues so I had to take their word.

Between the vehicle damage, unprofessional behavior, and dismissive response, I canceled my membership and will not be back. If you care about your car or accountability, avoid this place at all costs.

PLEASE REFUND MY MONEY! THEY CHARGED ME SEVERAL TIMES A MONTH! I HAVE CONTACTED THEM WITH NO SOLUTION TO MY ISSUE! REFUND MY MONEY FROM SEPTEMBER AND OCTOBER!

I had a serious problem at Super Star Car Wash – Mission Valley on September 15. During the automatic car wash, either the machine malfunctioned causing the car in front of me to go off track or it was their own negligence. This caused scratches and rim damage to my car.

I filed an incident report in person and online, expecting a prompt response, as their website promises replies within 3 business days. It’s now been several weeks, and after a brief initial reply, the company has completely ignored all follow-ups.

This is unacceptable customer service and a clear lack of accountability. If your car is damaged here, don’t expect Super Star Car Wash to take responsibility or resolve the issue. I strongly recommend choosing a different, well-maintained car wash in San Diego that actually stands behind its equipment and treats customers fairly.

If I could leave negative stats I would. I had a small and I mean small mishap at this car wash. The employees were understanding and helpful. What I mean by small..the damage was $180, which is a small issue. I reached out to corporate and hr to no avail. They will not return phone calls or emails. After many and many more they had me submit a claim and that was it. No return phone calls , no returns emails. I would encourage everyone to avoid using this company as they will not stand behind there service or their company nor their customers. I’ve been a member for over 4 years. As of today obviously I’m no longer a member or a customer. My reasoning of this review is to hopefully stop anyone else from going thru this. If anything happens no matter how small they will not respond to you and could care less. No phone calls , no emails, they just disappear. Who does business this way?? My money and support will be going somewhere else.
Brian Emmert

Yes my experience at this car wash is great will not go to any other car wash. Great customer service and always clean environment

Employee did not put the car wash on the correct setting, resulting in the machine breaking off the rear brake light of our vehicle. Staff at location was supportive and completed appropriate documentation. The claim goes through “corporate.” However, there is no contact information available to speak with an actual person. 20 days since the incident and have received 3 automated email responses with no solutions sight. Avoid this business. There is nothing super about them.

I canceled weeks ago, yet I was charged again today. This is the second time I have had this company run afoul with double billing, and now just out right "we have your card, why not bang it?!?"

Website & phone don't work. These folks need a visit from the feds. They double bill so much, it is the number one choice when trying to submit a complaint online.

WARNING: NEVER USE THIS PLACE! They need to be shut down! I am an elderly woman and I live in NE. I used SuperStar car wash in Casa Grande (Cottonwood) for a ONE time car wash while visiting there 4 months ago. I now see my card has been charged monthly since then! THEY ARE THIEVES!!! I have attempted to work with them with NO response! I will shut down my account so their lying thieving hands can’t continue to steal from me!

If I could rate them with a negative 5 I would.
Lots of problems and promises broken
First, about half of their vacuums don’t work. They are aware of the problem and have been for months, and yet they refuse to clean the filters in order to have their “free” vacuums work. There is no suction or insufficient suction.
Secondly, they often do not even have CLEAN towels to wipe the water spots off your vehicle or clean the windshield.
Third, you CANNOT reach a real person, no matter what extension you use…on purpose.
Forth, I submitted an email detailing these aggravating defiencies and didn’t get a response FOR WEEKS. When I finally heard something from a random email (not identified in ANY WAY as Super Star) they said, “Sorry it’s taken so long…we’ll get back to you in a little bit.” TERRIBLE, TERRIBLE customer “service,” wouldn’t you say?

I’ve tried on three separate occasions to get a refund and to stop my membership only to have it thwarted as there is no way to contact their customer service via phone. They do not respond to emails or texts so I get a monthly billing. Extremely annoying, time consuming and unprofessional to the degree highest degree. Do not buy a membership from these grifter scam artist

I've been trying to cancel my membership since last year. Now January 2025 is here and I got charged again. I tried to cancel my membership online several times and it did not allow me to. I then called customer service and they put me on hold for 20 minutes to come back on the phone and tell me I don't have a membership. I've sent several emails and nobody responds. Now I can't find a good contact number to speak to a human about my complaint.

I purchased a new vehicle a year ago and retired that license plate. The next wash I requested the attendant switch my membership to the new vehicle and provided new payment info. 11/24 I discovered that they were still billing me for the old account and the attendant did not transfer my membership but just opened a new one. I submitted my complaint 12/1, only automated email it was received, same 12/15. A third complaint 1/6 with no response. Telephone only takes you to an automated system, cannot speak to anyone. I cancelled my membership and moved to Tommy's a few minutes away that offers better service and more comprehensive services. AVOID superstar, my situation in not unique

Super star car wash in December. During the wash piece of molding was knocked off, I was told to fill out a damage report which I did. It took super star car wash 3 weeks to get back to me. I had to fill out another report. Super star is still sending me messages that my report is still wrong. They send a message every few days. This company is very is very shady. I wouldn't do business with them again. I would suggest anyone who needs a car washed look for a reputable place. I gave them 1 star,because there is nothing lower.
This was the response from Super Star car wash after a couple of months "
After a thorough investigation, it has been determined by our Operational Leadership Team, that the Super Star Car Wash equipment at the Grant Location did not cause any damage to the 2021 Hyundai Tuson . Damage is from wear and tear of vehicle and thus the claim has been denied."the molding was over the roof rack channel. It's just a cover if you don't have a rack. This business should be avoided at all costs, they are cheats and crooks.