Sytner Group - Bentley Manchester Avis 

Absolutely fantastic service, couldn’t fault anything, staff was friendly and polite,

Initially, I thought I had an excessive coolant and oil usage problem. The wider McLaren family from the UK, USA and Canada provided priceless information and guidance to assist with my concerns. As it turned out for this part of the journey, the oil usage was agreed by all to be within acceptable limits but the coolant usage was not.

Manchester McLaren were duly contacted. Great support provided by my initial contact – Emma Hawes. Emma recommended McLaren Assist to assess to viability of my vehicle being able to be driven to the Service Centre.

For the record I also received great support from McLaren Assist Customer Service and from the technician who carried out the assessment. Both exceeded my expectations and I duly appraised Emma of my experience as follows: -
For McLaren Assist Customer Service, I commented:
The lady who took the call and whose voice had gone can you believe but still trying her best to deal with customers (what a star!!)

For the on call Technician, I commented:
Kieran from McLaren Assistance (also an absolute star I hasten to add). Kieran spent nearly 2 hours on site to fully appraise the vehicle and satisfy himself of its condition. Must say I was very impressed by Kieran. Clearly found his true vocation in life. Definitely the right person for the job.

The results and conclusions as follows: -
1. Vehicle is OK to drive to the McLaren Service centre.
2. No physical evidence of coolant escaping from the vehicle was found. However, as 2 litres of coolant have been added to the vehicle since purchase pressure testing of the cooling system is advised.
3. Battery is not charging as quickly as it should. In nearly 1.5 hours of the vehicle running, it had only managed to get to 58% charge. In one ten-minute test period, the battery only rose 1% in charge capacity. Effectiveness of the battery also be assessed.

Vehicle is duly delivered to McLaren Manchester for assessment but nothing can be found to be at fault, no water leak or battery failure. My contact going forward was Sam Britland-Jones.

The vehicle was collected and a month long test undertaken. Whilst the coolant issue had abated the battery status issue had only gotten worse.
To illustrate the issue, driving the vehicle for a distance of circa 30 miles, the battery status on start-up would read 98%. On return, battery status had dropped to 77%. Another baffling situation would be when the vehicle would be placed on trickle charge. The battery status was noted to have dropped by 17% having been on charge for 12 days.

The vehicle was once again delivered to Manchester for assessment and yet again no fault could be found.

Assertive would probably be the correct word to describe my subsequent approach and a process of elimination for all the components that could be contributing to this anomaly was insisted upon starting with a replacement battery and trickle charge.

Pleased to say that some two weeks down the line, all is good. With the climate not being too commensurate for super car experiences of late, only one journey of circa 50 miles has been undertaken. The positive from this is that for the first time ever after a journey, the battery status indicated 100% (50 days parking equivalent). Also, now when the vehicle is on trickle charge, the battery status is maintained at 98% (49 days parking equivalent).

As the title to this review reads, “we got there in the end.” The caveat here though is that the situation continues to be closely monitored.

I can’t fault Sam and the team at Manchester McLaren for their attentiveness and desire to get things right. However, and as communicated to both Sam and Jon Crossley (MD) at the time, due to the absence of any forthcoming proactive solutions from McLaren Manchester and finding myself having to suggest the process to solution, I do have to deduct One Review Star.

Brilliant service again.
From start to finish Bentley Manchester really are at a different level of service to any other Dealer
John

I brought 2 vehicles in for service and was looked after by Kate. Her approach and attitude are exemplary and she is a great ambassador for Sytner.

Really excellent service from Mclaren in Wilmslow and in particularly great work from Stephan Codner. He was very helpful, honest and worked with me to make buying the car I chose a real pleasure.

Excellent service as usual from the reception team to the service team!

I'm very happy to get my car back the service is good from bentley the driver who dropped it of was a very nice man happy with everything you have done well done the team Mr mcglynn thanks 😊

We were welcomed and coffee offered. Very polite staff . We did not have to wait very long before James greeted us and explained the Bentley Flying Spur .

Excellent experience - car was brought to me on a Monday for a test drive. Once I agreed to buy it, purchase, plate and delivery were turned around within a week to ensure I had it before the weekend. Great communications throughout.

Brilliant service…Sharzley looked after us so well as always.

Fantastic environment, professional team , great overall experience.

Fantastic service by Kate Proud, excellent communication keeping us informed on the progress of our cars being serviced, Good work team Bentley Manchester see you next year

Always a pleasure to visit the showroom and service centre! thank you

The staff working for RollsRoyce aren’t very helpful and behave in a very arrogant behaviour. Different staff members contradict each other. If you are not known to RollsRoyce staff then you are treated like a third class citizen. Owning a RollsRoyce and expecting good service from RollsRoyce is the biggest mistake of my life.

I had my vehicle serviced from Bentley Manchester, Matthew and Kate were fantastic!! They had my car booked in straight away on short notice before Christmas, answered all questions and queries, had a lovely chat, and got the job done! Top guys!

Exemplary Customer Service from the team at Manchester and notably superior to other main agents in the North. A special mention for Zac Gundry in this regard. I bought the car online and unseen which I was somewhat nervous about doing, nevertheless when the car was delivered it exceeded my high expectations and was exactly as described.

Matt Thompson and the guys based in knutsford are simply brilliant. Top service appreciated the hospitality!