I was really impressed with Adam Thompson. From interaction over email through to face2face he was a very professional and capable. We had an issue at handover which we managed to resolve and is ap... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
It’s been a pleasure doing business with Audi, and Stephen Ridsdale in particular. With Stephen’s expert guidance, and calm, friendly manner, the process of part-exchanging our two cars for a new Aud... Voir plus
Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended t... Voir plus
L'entreprise a répondu
I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and profess... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, Royaume-Uni
- 01423 869700
4,7
Excellent
553 avis
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First class and great customer service
First class and great customer service. Very easy from start to finish. Thank you.
9 juillet 2026
Avis spontané
Great service from Leo Sherratt … again
Your salesman Leo Sherratt has made the buying experience seamless and straightforward. He goes the extra mile to ensure everything is completed on time. There are no surprises and everything is organised well in advance to make the whole process of purchasing a car easy.
8 juillet 2026
Avis spontané
Friendly efficient staff
Friendly efficient staff.
Service carried out quickly.
8 juillet 2026
Avis spontané
Terrible communication
My car was recovered to Harrogate Audi on the basis that I was told it would be repaired as soon as possible and fitted in around booked in work. The day after recovery I was sent a booking email for 34 days later. It was over 6 days before it was brought in for diagnosis. Over three weeks later I decided to collect my car which had been repaired and further tested for an entire week, whereby I was asked to sign a false statement that I had been told that a further repair was required, which was untrue. I would have sent my car elsewhere if they had been honest about timescales.
4 juillet 2026
Avis spontané
Buying a new car
I find changing the car is usually a lot of hassle however the people at Audi Harrogate made it a very pleasant
and stressless experience
26 juin 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Sytner Group - Harrogate Audi
Thank you very much for your kind words. We are delighted to hear that you found all our staff friendly and helpful during your visit. At Harrogate Audi, we strive to provide a welcoming and supportive environment for all our customers, and it is wonderful to know that this was reflected in your experience. Your positive feedback is greatly appreciated and motivates us to maintain the high standards we set ourselves. We look forward to welcoming you back in the future.
Richard was really helpful and polite
Richard was really helpful and we were able to reach a mutually beneficial deal, two cars for one.
18 juin 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you very much for your kind words, Stephen. We’re delighted to hear that Richard was able to assist you in reaching a mutually beneficial deal. It’s always our aim to ensure our customers feel supported and satisfied throughout their experience with us. We truly appreciate you taking the time to share your positive feedback and for choosing Harrogate Audi. Should you require any further assistance in the future, we would be more than happy to help. Wishing you all the best with your new vehicle.
Very efficient & no messing
Very efficient & no messing. Extremely happy with the service I got!
15 juin 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service efficient and straightforward. It’s always wonderful to know that our efforts have made a positive impression and that you are extremely happy with the service received. Your feedback truly means a great deal to the entire team here at Harrogate Audi. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
Réponse de Sytner Group - Harrogate Audi
Thank you very much Paul for your kind words. We are delighted to hear that you found our team professional, efficient, supportive and friendly. It is always our aim to provide the best possible experience for our customers, and your positive feedback truly means a lot to us. We appreciate you taking the time to share your thoughts and look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
Excellent customer service
A warm welcome on arrival.
Excellent customer service & communication from Julian.
Customer lounge is well stocked and comfortable.
5 juin 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Chris, thank you very much for your kind words and for taking the time to share your experience at Harrogate Audi. We are delighted to hear that Julian provided excellent customer service and communication, and that you found our customer lounge both comfortable and well stocked. It is always our aim to offer a warm welcome and a pleasant environment for all our visitors. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. Kind regards, The Harrogate Audi Team
Always bring my car here
Always bring my car here. Best around by far. Thanks
2 juin 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you very much for your kind words Craig. We’re delighted to hear that you consider us the best around and that you always choose to bring your car here. It’s always a pleasure to assist you, and we truly appreciate your continued support and loyalty. Your feedback means a great deal to the entire team at Harrogate Audi. We look forward to welcoming you back again soon. Thanks once again for taking the time to share your experience.
Fabulous level of customer service from…
Fabulous level of customer service from initial contact by service manager Amrita, being received at the door, offer of coffee, to the picking up of my car after its service I was very impressed
Great update on the details of the inspection by both email and video
Yes it’s what we pay for, but never disappointed
2 juin 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Good morning Rob, and thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Amrita and the team provided such a warm welcome and attentive service throughout your visit. It’s wonderful to know that the updates via email and video were helpful and appreciated. Your continued trust means a great deal to us, and we’re pleased to have met your expectations. We look forward to assisting you again in the future. Best regards, Harrogate Audi Team
Easy to conclude arrangements to change…
Easy to conclude arrangements to change Audi Q7 for a new version
Richard Gilligan dealt with matters efficiently and effectively and in a professional manner
28 mai 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Andrew, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Richard Gilligan was able to assist you efficiently and professionally with the arrangements for your new Audi Q7. It is always our aim to provide a smooth and straightforward process for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Harrogate Audi. We wish you many enjoyable miles in your new vehicle.
Réponse de Sytner Group - Harrogate Audi
Dear Craig, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our customer service excellent. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a great deal to the entire team here at Harrogate Audi. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
Sales staff were very on the ball about the whole process of purchasing my new Q3
Sales staff were very on the ball about vehicles, organised and supportive throughout identifying, selecting and buying my new vehicle. A very good team who negotiated any bumps along the way.
28 mai 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Good morning Dave. Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that our sales team were organised, knowledgeable, and supportive throughout your vehicle selection and purchase. It’s wonderful to know that we could assist you smoothly, even when faced with any bumps along the way. Your positive feedback means a great deal to the entire team here at Harrogate Audi. We hope you enjoy your new vehicle for many miles to come. Best wishes, Harrogate Audi Team
An absolute pleasure
Mine was a remote sale and part exchange as I spotted the car but was over 130 miles away. Nothing was too much trouble. Having already approached my local Audi dealership (not Sytner) and received information for vehicles which were different to the spec I was looking for I gave up with that and I spotted the Sytner vehicle in Harrogate, made an enquiry and Richard contacted me straight away. A genuinely nice guy and team at this dealership. The whole sale was seamless, completely hassle free and the vehicle was delivered to my home address by Chris who again was a genuinely nice guy. If a stigma still exists when it comes to car salesmen then this team are miles away from that stigma. An absolute pleasure. Thank you.
28 mai 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Good morning Mark and thank you for your kind and thoughtful review. We are delighted to hear that Richard and Chris provided such a positive and seamless experience, especially given the distance involved. It’s wonderful to know that our team could offer the level of service you were seeking and help make the process completely hassle-free. Your words mean a great deal to us, and we’re thrilled that we could exceed your expectations. We hope you enjoy your new vehicle and wish you many happy miles ahead.
As previous review
14 mai 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you Ruth, for your wonderful 5-star review. We look forward to welcoming you back in the future. Kind regards, Harrogate Audi
Réponse de Sytner Group - Harrogate Audi
Dear Sue, thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service efficient and professional. We look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
Brilliant and friendly service!
Brilliant and friendly service!! Jonathon and Adam went the extra mile with their help and professionalism. I recommend highly, made every step as easy as they could.Hope those guys are still there when I go back for my next car!!!!
15 avril 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you so much Jude, for your wonderful review. We’re delighted to hear that Jonathon and Adam provided such brilliant and friendly service, making the whole process straightforward and enjoyable for you. Your kind words mean a great deal to the team, and it’s fantastic to know their professionalism and dedication made a positive impression. We truly appreciate your recommendation and look forward to welcoming you back when you’re ready for your next car. Thanks again for choosing Harrogate Audi!
Service Required Indicator Message still on dashboard after service visit to Harrogate Audi
Audi Harrogate still failing on Customer Service Satisfaction by refusing to complete a 2 minute job to re-set The Service Indicator computer dashboard message, following our oil service with them on my wife’s Audi A3 (something that they have always done on many previous occasions!) . But now they will not do this unless we have another Full Major Service (when already had this done recently) at a quoted price of approx £1300 with ‘extras’ required , all this despite the car only having completed 2000 miles since the last service.
So, took the car down to our local garage and with their Diagnostic computer, this annoying service indicator dashboard message was removed in 5 minutes and the cost? - nothing, no charge, zero, nada, zilch. Job done, happy wife, happy life! And just a wee but cheaper than the money making , exorbitant, inflated dealer servicing prices! I have recently been offered the opportunity to discuss a ‘ time to pay’ option by email from Austen , erm I will respectfully decline thank you . I definitely won’t be going back to Harrogate Audi again now, very disappointing.
28 février 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Mr Hargreaves, we are sorry to hear about your recent experience and apologise for any frustration caused. Customer satisfaction is very important to us, and we regret that we did not meet your expectations on this occasion. We would like to invite you to contact our Aftersales Manager, Austen Taylor, at austentaylor@sytner.co.uk to discuss your concerns further. Your feedback is valued, and we hope to have the opportunity to address this directly with you. Kind regards, Harrogate Audi
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