I was told the courtesy car was not available even although I had booked it. My car now moves forward immediately from a stop position at junctions and traffic lights. Also when stopped on a slope,... Voir plus
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Lisez les avis des autres
Heather, the sales manager, was truly supportive and professional as she guided me through the best options for my current car contract and a new Audi A3. Her assistance made our decision much smoothe... Voir plus
L'entreprise a répondu
Great service throughout. Was fully informed at each stage of the service and MOT. We stayed at the garage until the work was completed. We were very well looked after with ample refreshments and chec... Voir plus
L'entreprise a répondu
Excellent service from Tom at Huddersfield Audi - from test driving to sorting out my brand new Audi 10 weeks before I thought I would receive it I am more than please. No pressure and excellent serv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Trident Business Park, HD2 1UA, Leeds Road, Royaume-Uni
- 01484 350000
4,5
Excellent
492 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Pleasantly Surprised…
Honest and open discussion with respect to a new car purchase. All information provided as required on time and in full.Pleasure to deal with when compared to another premium car brand I have dealt with recently.
14 juin 2023
Réponse de Sytner Group - Huddersfield Audi
Hi Alisa. We are delighted to hear that you had a positive experience with us at Huddersfield Audi. We strive to provide honest and open discussions with our customers and ensure that all information is provided in a timely manner. We are glad that you found us to be a pleasure to deal with compared to another premium car brand.
Had a great experience at Huddersfield…
Had a great experience at Huddersfield Audi when buying a new Audi A1, Tom Birkhead offered first class service right down to setting up all the car’s technology.
Would definitely recommend them👍
13 juin 2023
Réponse de Sytner Group - Huddersfield Audi
Hi David. We are delighted to hear that Tom Birkhead provided you with first class service and that you would recommend us. We strive to ensure that all our customers have a great experience when buying a car from us.
My service advisor Ellie was extremely helpful and very polite
My service advisor, Ellie was great. Very polite and well presented.
Show room was spotless and the technician I went out with was also polite and very chatty.
The video of my car I received was in great detail and informed me fully about my car.
Happy with the service I received
5 juin 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind review Sarah. We are delighted to hear that you had a great experience with our service advisor, Ellie, and that the showroom was spotless. We are also pleased that the technician you went out with was polite and chatty. We are glad that you were happy with the video of your car and that it informed you fully about your car. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for choosing Huddersfield Audi.
Will never use an Audi Sytner garage again.
I contacted Huddersfield Audi on Monday because I have had some problems with the clutch on my Q3. It started whilst I was away on holiday on the East coast of Yorkshire and as it was not drivable I had to contact a local garage in Flamborough who came and towed it to their garage. They replaced a part and it ran well enough to drive it home to Huddersfield. However I then had more problems with the clutch so rang Huddersfield Audi to have it checked. They refused to look at it because I had work done at another garage. I have owned Audi cars for well over 10 years and always had them serviced and the MOT carried out by them in Huddersfield and Bradford. I will never use an Audi Sytner garage again and I will buy a different make of car next time.
5 juin 2023
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
We are sorry to hear that you had a negative experience with us. We understand that you have been a loyal customer for many years and we value your custom. We would like to assure you that we take all customer feedback seriously and we are sorry that we were unable to help you with your car. We would like to invite you to contact us again in the future and we will do our best to provide you with the best service possible. Thank you for taking the time to share your experience with us.
Réponse de Sytner Group - Huddersfield Audi
Thank you for your 5 star review Mr Riley. We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide our customers with the best speed and service possible, and it's great to hear that we have achieved this for you. We hope that you will continue to choose us for all your Audi needs in the future. Thank you for your kind words and for taking the time to leave us a review.
Great customer service.
1 mai 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Mr Mitchell. We are delighted to hear that you had a great experience with us at Huddersfield Audi. Our team works hard to ensure that all of our customers receive the highest level of customer service and we are pleased that you felt this was the case. We strive to provide a friendly and professional service and we are glad that you felt this was the case. We look forward to welcoming you back to Huddersfield Audi in the future.
Réponse de Sytner Group - Huddersfield Audi
Good morning and thank you for your 5 star review of Huddersfield Audi. We are delighted to hear that you had an excellent experience with us and that you would highly recommend us for servicing needs. We strive to provide the best customer service and experience possible and it is great to hear that we have achieved this. We look forward to seeing you again soon.
Very professional
Very professional, made my waiting very pleasant, frequent update on app and in person.
30 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Faye. We are delighted to hear that you had a pleasant experience with us at Huddersfield Audi. We strive to provide the best customer service possible and are pleased that you felt we achieved this. We understand how important it is to keep our customers informed and we are glad that our app and in-person updates were of use to you. We hope to see you again soon and thank you for your continued support.
Excellent service from the sales team
Excellent service from the sales team, we were very professionally looked after pre and post sale by Oliver. Thanks for all your help and your ongoing care.
27 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Mrs Nalson. We are delighted to hear that you had a great experience with our sales team, and in particular with Oliver. We strive to provide the best possible service to all our customers, and it is very rewarding to hear that we have achieved this. We are committed to providing ongoing care and support to all our customers, and we are glad that you have experienced this. We look forward to welcoming you back to Huddersfield Audi in the future.
Danni was very helpful when we called…
Danni was very helpful when we called in to book the car in for a service.
When we brought the car in the service went as planned. We were kept in the loop the whole time.
25 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Mrs M M Rooney. We are delighted to hear that you had a positive experience with us at Huddersfield Audi. We strive to provide excellent customer service and it is great to hear that Danni was able to help you when you called in to book the car in for a service. We are also pleased that the service went as planned and that you were kept in the loop the whole time. We hope to see you again soon and thank you for your continued support.
Collecting my Vehicle
When I went to collect my vehicle I was handed my keys. I wasn’t told where my vehicle was parked like everyone else seemed to have been told (even had someone bring it nearer to the door for them!) I had to go & search for it. It was throwing it down with rain. When I found it I was soaked. Only to realise it was blocked in by another vehicle. I then had to go back to find out whose it was. I was told by one of your employees that it must be a customer’s vehicle that was blocking me in. Then the same person came out to move it?
20 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your review, Miss Joyce. We are sorry to hear that you had a difficult experience when collecting your vehicle. We strive to provide excellent customer service and it is clear that we did not meet your expectations on this occasion. We will ensure that our staff are more aware of the importance of providing clear instructions and assistance to customers when collecting their vehicles. We apologise for any inconvenience caused and hope that you will give us another chance in the future.
Fantastic service start to finish
19 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your fantastic review, Neil! We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide the best service possible and it's great to hear that we achieved that for you. We hope that you will continue to choose us for all your Audi needs and that you will recommend us to your friends and family. Thank you again for your kind words and we look forward to seeing you again soon.
The staff are always so helpful and…
The staff are always so helpful and friendly. I can’t remember the lady’s name that helped me most recently but she was fab.
11 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Rachel. We are delighted to hear that you had a positive experience with us at Huddersfield Audi. We strive to provide excellent customer service and it is great to hear that our staff were able to make your visit a pleasant one. We are sorry that you can’t remember the name of the lady who helped you, but we are sure she will be pleased to hear your kind words. We hope to see you again soon and thank you for choosing Huddersfield Audi.
Great service by this dealer.
Great service by this dealer.
From the moment you enter thru the doors you are greeted by the receptionist who then forward your details to the service customer officer Millie. Confirms the work and offers a selection of hot/cold drinks.
Advises approximately when the car will be ready. Which was earlier than expected all vacuumed and washed.
Overall a great experience.
16 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Peter. We are delighted to hear that you had a great experience at Huddersfield Audi. We strive to provide the best service possible and it's great to hear that Millie was able to make your visit a pleasant one. We are glad that your car was ready earlier than expected and that it was vacuumed and washed. We hope to see you again soon.
Réponse de Sytner Group - Huddersfield Audi
Thank you for your 5 star review Edward! We are delighted to hear that you had a positive experience when buying a new car from Huddersfield Audi. We strive to ensure that our customers are kept informed throughout the process and we are pleased that we were able to meet your expectations. We hope that you enjoy your new car and we look forward to seeing you again soon.
Réponse de Sytner Group - Huddersfield Audi
Hi, Thanks for leaving us a 5 star review, we will pass your comments onto to Danny who we know will be thrilled. Kind regards Huddersfield Audi
Réponse de Sytner Group - Huddersfield Audi
Thank you for your review, Mr Parkinson. We are pleased to hear that you had a good experience with us at Huddersfield Audi. We understand that our services can be expensive, and we strive to provide the best value for money. We are sorry to hear that we do not offer loan cars, however we do offer a collection and delivery service for our customers. We hope that this helps to make the process more convenient for you. Thank you again for your feedback.
More than happy with Sytner Huddersfield
For the first moment I made contact with Audi Huddersfield they have been brilliant. A special mention to Michael Brook he helped during the ordering process and then kept us informed during the waiting, and eventual build stages. We arranged a convenient collection day and everything went as planned. Very happy with Sytner Huddersfield!
2 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Good afternoon Helen. We are delighted to hear that you had a great experience with us here at Huddersfield Audi. We are especially pleased to hear that Michael Brook was able to help you throughout the ordering and build process. We strive to provide the best customer service possible and it's great to hear that we achieved this for you. We hope you enjoy your new car and we look forward to seeing you again soon.
Heather was very pleasant and kept me…
Heather was very pleasant and kept me fully up to date whilst waiting for my car to be delivered.
30 mars 2023
Réponse de Sytner Group - Huddersfield Audi
Good afternoon Mrs Thompson. We are delighted to hear that Heather was able to provide you with a great service. At Huddersfield Audi, we strive to ensure that all of our customers have a positive experience when dealing with us. We understand that waiting for a car to be delivered can be a stressful time, so we are glad that Heather was able to keep you informed throughout the process. We hope that you are enjoying your new car and we look forward to seeing you again soon.
Bought our new car from here recently
Bought our new car from here recently. Had the car delivered and everything done from home. Very smooth process from start to finish. Highly recommend.
14 mars 2023
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your 5 star review Harsh Hell! We are delighted to hear that you had a smooth process from start to finish when buying your new car from Huddersfield Audi. We strive to provide the best customer service and are glad that we could make your experience a positive one. We hope you enjoy your new car and thank you for recommending us.
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