It has been an absolute pleasure dealing with Ashleigh (from Sytner Audi Reading), in getting my car repaired earlier this month. She understood my urgency and was very clear with communications and... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had a great experience buying our Audi Q6 etron from Sytner Group - Reading Audi. Usman looked after us from start to finish and we are very happy with the vehicle.
My car the Q8 has been having issues with 360 cameras. It sometimes comes on and the off. But since it was fixed I haven’t experienced any problems. The customer service had always been excellent. The... Voir plus
L'entreprise a répondu
We sold a car via Motorway. Sytner Audi Reading made the winning bid. When the dealer came to look at it he claimed not to know about some damage that we had declared and then claimed to find some r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Worton Drive, RG2 0TG, Reading, Royaume-Uni
- 0118 975 4900
4,2
Bien
707 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful sales team member
Helpful sales team member and good range of stock in the models I was looking for
9 mai 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Alexander, Thank you very much for your kind words. We’re delighted to hear that our sales team was helpful and that you found a good range of models to choose from. It’s always our aim to provide excellent service and a variety of options to suit our customers’ needs. Your feedback is greatly appreciated and motivates us to maintain these standards. We hope you continue to enjoy your purchase and look forward to welcoming you back in the future. Best wishes, The Reading Audi Team
Audi
I had my car serviced on Saturday and I’m extremely happy with the whole experience. The staff were very professional, friendly, and helpful from start to finish. Everything was done quickly and efficiently, and the customer service was excellent. You can really tell they care about their customers and do their job properly. Highly recommend — I will definitely come back again!
16 mai 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Anna, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our team professional, friendly, and efficient throughout your visit. It’s wonderful to know that our commitment to excellent customer service made a positive impression. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Warm regards, The Reading Audi Team
Excellent customer service for an MOT
Great experience at Reading Audi for a recent MOT. Super smooth check-in and was kept informed the whole time of progress. Special thanks to Jovan for looking after me and giving excellent customer service throughout.
8 mai 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Luke, Thank you very much for your kind words and for taking the time to share your experience at Reading Audi. We are delighted to hear that your MOT check-in was smooth and that you felt well informed throughout the process. Jovan will be pleased to know his efforts in providing excellent customer service were appreciated. It’s always wonderful to receive such positive feedback, and we look forward to welcoming you back in the future. Best wishes, The Reading Audi Team
Enquiry on a used audi
Made an enquiry on a used Audi at reading Audi, info and video was sent over straight away, very happy with the service I received from warren
Thank you
1 mai 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Graham, Thank you very much for your kind words and for taking the time to share your experience with Reading Audi. We are delighted to hear that Warren was able to assist you promptly and provide all the information and video you needed. It’s wonderful to know you were very happy with the service you received. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer care. We look forward to welcoming you again in the future. Best wishes, The Reading Audi Team
The shop is very clean and organised but disappointed
The shop is very clean and organised. I came for service and Mot, but I am a bit disappointed. The reception is not making people feel welcome; it may be due to the high workload. They have to serve all customers with tea, coffee, and water. And I chose the car wash, but it only cleaned the car halfway. The boot and seat are not fully cleaned.
25 avril 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Rui Zhang, thank you for your feedback. We are pleased to hear you found our shop clean and organised. However, we apologise that the reception did not make you feel welcome and that the car wash did not meet your expectations. We appreciate your comments regarding the refreshments and the service quality, as these are important to us. Your observations help us understand where improvements are needed, and we value you taking the time to share your experience.
Audi Service
Ashleigh made my experience with my service very easy and allowed me to collect my vehicle when I needed to due to my work commitments!
23 avril 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Joe, Thank you very much for your kind words. We are delighted to hear that Ashleigh was able to make your service experience straightforward and convenient, especially given your work commitments. It’s always our aim to provide a seamless and flexible service to suit our customers’ needs. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Reading Audi in the future. Best wishes, The Reading Audi Team
Where has good old-fashioned 'we are here to serve' gone?
What really frustrates me is not being able to talk to a human. If I have a problem with my A6 Etron (of which we have had many software issues), I do not want to talk to a 'digital assistant'. I want to talk to someone who can help!
You offer a WhatsApp service, yet we do not receive prompt responses - we have to chase. Just where is the good old-fashioned 'we value your service'. I'm afraid the glass edifice of the showroom does not wash... That being said, when we do speak to the service team, they are helpful and very professional.
Would I recommend an Audi to friends/family, the honest answer is 'nope'. The car is great to drive but the software is way too buggy. It also feels that the dealer/brand/customer relationship is not there, much to our sadness.
FYI, after taking our VW Cali to the the main dealership c.50 miles W of Reading for a regular service, I received a phone call a day later to check if all was OK. Ureaka - 360 customer feedback. It was very welcomed!
One of Lee Iacocca's 8 commandments was 'Never forget the line makes the money'. In this case we (the customer) are 'the line'.
Hope this honest feedback helps!
1 avril 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Andrew, Thank you for your honest feedback. We sincerely apologise for the frustration caused by the lack of direct human contact and the software issues you have experienced with your A6 Etron. It is disappointing to hear that our communication has not met your expectations. We appreciate your kind words about our service team’s professionalism. We would like to invite you to contact our Head of Business, Michele Williams, at michelewilliams@sytner.co.uk to discuss your concerns further. Kind regards, Reading Audi Team
Good service helpful and friendly staff…
Good service helpful and friendly staff . Even tried to help me connect my phone to satnav .
21 avril 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Robert, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you found our staff helpful and friendly, and that we were able to assist you with connecting your phone to the satnav. It’s always our pleasure to provide excellent service and support to our customers. We truly appreciate your feedback and look forward to welcoming you back to Reading Audi in the future. Best wishes, The Reading Audi Team
Staff was very kind and polite and did…
Staff was very kind and polite and did not wait too long for my car
21 avril 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Shoaib Akram, Thank you very much for your kind words. We are delighted to hear that our staff were polite and attentive during your visit. It is always our aim to provide a friendly and efficient service, ensuring that our customers do not have to wait longer than necessary. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to Reading Audi in the future. Kind regards, The Reading Audi Team
Overall very efficient
Overall very efficient. Needs to double down on customer communication - someone needs to OWN the updates for any given customer
16 avril 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Paul, thank you for your thoughtful feedback. We are pleased to hear you found our service efficient. We appreciate your point regarding customer communication and understand how important it is for customers to feel fully informed throughout their experience. Your suggestion about having a dedicated person to manage updates is noted and valued. We always aim to improve and your comments help us reflect on how we can better meet our customers’ expectations. Thank you once again for sharing your views.If you need anything further please feel free to contact me Directly garethdimond@sytner.co.uk
Fantastic Customer Service from Ashleigh
Ashleigh was very helpful and informative
15 avril 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Catherine, Thank you very much for your kind words. We are delighted to hear that Ashleigh was able to provide you with helpful and informative assistance. It is always our aim to ensure every customer feels supported and well-informed throughout their experience with us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Reading Audi in the future. Best wishes, The Reading Audi Team
It was a really smooth process
It was a really smooth process. Liam Paul from reading audi. Has been extremely helpful I really appreciate it.
16 avril 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Thank you very much for your kind words, Andre. We are delighted to hear that Liam Paul was able to provide you with such helpful and attentive service throughout your experience. It’s always our aim to ensure the process is as smooth and straightforward as possible for our customers. Your appreciation means a great deal to us, and we hope you continue to enjoy your vehicle. Please do not hesitate to get in touch if you require any further assistance in the future.
Attention from Ashleigh was great
Attention from Ashleigh was great. She could do enough to make the process flow smoothly with great attention to detail
7 avril 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Gavin, Thank you very much for your kind words. We are delighted to hear that Ashleigh provided you with such attentive and detailed service, ensuring the process flowed smoothly. It is always our aim to offer a seamless and positive experience for all our customers. Your feedback is greatly appreciated and will be shared with Ashleigh. We hope to welcome you back to Reading Audi in the future. Best wishes, The Reading Audi Team
Jovan at Reading Audi…
Very good experience at Reading Audi today, in particular help from Jovan. A query initially about it being a waiting appointment but that was resolved and he kept me informed all through about progress.
Thanks very much
14 avril 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Sue, Thank you very much for your kind words and for taking the time to share your experience at Reading Audi. We are delighted to hear that Jovan was able to assist you so effectively and keep you informed throughout your visit. It’s wonderful to know that your initial query was resolved to your satisfaction. Your feedback is greatly appreciated, and we hope to welcome you back in the future for any of your Audi needs. Best wishes, The Reading Audi Team
All round good experience with very…
All round good experience with very helpful staff.
10 avril 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Matthew, Thank you very much for your kind words and for taking the time to share your experience with Reading Audi. We are delighted to hear that you found our staff to be very helpful and that your overall experience was a positive one. It is always our aim to provide excellent service to all our customers, and your feedback is greatly appreciated. We look forward to welcoming you back in the future. Best wishes, The Reading Audi Team
Excellent service start to finish.
Whole process simple and efficient. Professional and friendly reception. As a customer that makes a big difference. Happy with information supplied throughout the day of service. Collection was straightforward. Car wash is a welcome bonus.
31 mars 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Garfield, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found the entire process simple and efficient, and that our team’s professionalism and friendliness made a difference to your experience. It’s wonderful to know that the information provided was helpful and that the collection process was straightforward. We’re also pleased you appreciated the complimentary car wash. Your satisfaction is very important to us, and we truly value your support. Kind regards, The Reading Audi Team
We had a fantastic experience staff…
We had a fantastic experience staff were very friendly and helpful
Enjoyed are time there
28 mars 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Karen, Thank you ever so much for your wonderful review. We are delighted to hear that you had a fantastic experience with us and that our staff were friendly and helpful throughout your visit. It’s lovely to know you enjoyed your time at Reading Audi. Your kind words truly mean a lot to the entire team. We look forward to welcoming you back in the future and hope to continue providing the excellent service you experienced. Best wishes, The Reading Audi Team
The whole experience was very easy
The whole experience was very easy. I was kept very informed throughout and overall my expectations were exceeded.
Daniel my service advisor was excellent.
23 mars 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Thank you very much for your kind words, Con Al. We are delighted to hear that your experience with us was straightforward and that you felt well informed throughout the process. It is wonderful to know that Daniel provided excellent service and exceeded your expectations. Your feedback is greatly appreciated and serves as a great encouragement to the whole team. We look forward to welcoming you back to Reading Audi in the future. Thank you once again for your positive review.
Poor shoe
The car was well serviced, no complaints at all with that. Additionally, I had a warm welcome. However, the garage made a mistake with my bill, left a message with a muddled excuse about this being due to me not being entitled to discount and asked me to pay an extra £500 on top of the bill I’d already settled. When I dug into the matter it transpired that the discount excuse was a lie and actually they just didn’t add their numbers up correctly. I won’t use them again after several other issues over the years; this was the icing on top of the cake.
19 mars 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Edwards, thank you for your feedback. We apologise for the confusion and any distress caused regarding your bill. It is certainly not our intention to mislead or cause inconvenience to our customers. We value your loyalty over the years and regret that this experience has affected your view of us. We would like to invite you to contact our Head of Business, Michele Williams, at michelewilliams@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us.
It’s just a great experience
It’s just a great experience.
But let’s be honest… you do pay for it.
20 mars 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Thank you very much for your kind words, JG Rees. We’re delighted to hear that you had a great experience with Reading Audi. We appreciate your honesty regarding the cost, as quality and service do come at a price. It’s always our aim to provide excellent value alongside exceptional customer care. Your feedback means a great deal to us, and we hope to continue delivering the high standards you expect in the future. Thank you once again for your thoughtful review.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.