Duncan Ross (salesperson) was very friendly and look after all our needs.
L'entreprise a répondu
Établissement
Changer d'établissementAshville Business Park,Cheltenham Road East, GL2 9QJ Gloucester, GB
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Lisez les avis des autres
Every one of the staff at Sytner Mercedes Benz Cheltenham and Gloucester whom I dealt with recently were excellent, knowledgeable, attentive and very warm in their dealings with me. I recently b... Voir plus
L'entreprise a répondu
This is the second time I have been to this dealership and so far the best customer service Phil Cooper was so professional and went above and beyond from start to finish for the purchase of my new... Voir plus
L'entreprise a répondu
I tried to book my car in for its annual Service this week and fell foul of the Sytner AI system. First I was asked to book on line but despite having bought my car from Sytner and having it servic... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Ashville Business Park,Cheltenham Road East, GL2 9QJ, Gloucester, Royaume-Uni
- 01452 690014
2,7
Bas
4 avis
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I tried to book my car in for its…
I tried to book my car in for its annual
Service this week and fell foul of the Sytner AI system. First I was asked to book on line but despite having bought my car from Sytner and having it serviced in Gloucester every year the registration and VIN were unrecognised. I called back - no human interaction just a link to WhatsApp with a promise I would be called in 45 minutes. 24 hours have now passed and no-one has called. Attempts to lodge my number for a call back have similarly been ignored.
I know my car is old and the garage may no longer want my business but I would like a human to have the courtesy to tell me this.
I am very disappointed.
7 juillet 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Duncan Ross (salesperson) was very…
Duncan Ross (salesperson) was very friendly and look after all our needs.
23 avril 2024
Réponse de Sytner Group - smart Cheltenham and Gloucester
Thank you for your kind words, Mr Campbell. I am delighted to read that Duncan was able to look after all your needs. At Smart of Cheltenham and Gloucester, we strive to provide the best customer service possible and it is great to hear that Duncan was able to do this for you. We hope that you are enjoying your new car and that you will continue to be a valued customer of ours. If you have any further questions or queries, please do not hesitate to contact us. Thank you again for your review. Kind Regards, Craig Gilbertson, Head of Business
Excellence at Sytners M-B Cheltenham and Gloucester
Every one of the staff at Sytner Mercedes Benz Cheltenham and Gloucester whom I dealt with recently were excellent, knowledgeable, attentive and very warm in their dealings with me.
I recently bought a 2017 registered C200 AMG Estate model from them and, to say that they jumped through hoops to ensure that the deal was concluded entirely to my satisfaction, would be an understatement.
However, when I returned to them a week later to seek the return of my part exchanged old vehicle, a 2006 registered C280 Automatic Estate - which my wife and I called "Old Faithful" - having owned the car for 16 years with never a serious fault, they were most accommodating .
After concluding the new purchase, my wife had misgivings about trading our old car in - however, Sytner's pulled all the strings to ensure that the car was withdrawn from the Trade Auction and returned - valeted throughout and looking new- for me to drive home in.
The AMG model that I bought is also a beauty, and I am both impressed and appreciative of its elegance.
However, none of this would have been possible without the caring attention to detail by Sytner M-B of Cheltenham and Gloucester, especially from Mr Danny Ollis, who, in a final touch of panache, had my part exchanged car, worth £ 1,500, in pride of place on the showroom floor, sitting amidst cars of varying values between £80,000 and above - with a placard beside my car which read " Mercedes Benz Cheltenham and Gloucester - Welcome Mr and Mrs Bay - Congratulations on the return of 'Old Faithful' - Handed over by Danny Ollis."
Great people at Sytner's - really worth the visit.
9 janvier 2023
Avis spontané
Réponse de Sytner Group - smart Cheltenham and Gloucester
Hello Douglas, Thank you so much for taking the time to share your fantastic 5* review, your comments are incredibly important and valuable to us. Our ultimate aim is to provide all our customers with a premium and memorable experience from initial enquiry to driving off in your new car and I am delighted to learn that you felt that Danny went above and beyond and I look forward to personally sharing your positive comments with him shortly, it will make his day! He is certainly an asset to our business with his knowledge and experience with the brand, and we genuinely appreciate the contribution he makes to our business, it's those little personal touches and his attention to detail which make all the difference. I trust you are thoroughly enjoying the C200 AMG Estate and hope it brings you and Mrs Bay, as much pleasure as old faithful does! Best regards, Craig Gilbertson - Head of Business
This is the second time I have been to…
This is the second time I have been to this dealership and so far the best customer service
Phil Cooper was so professional and went above and beyond from start to finish for the purchase of my new car
The after care is outstanding so really felt a valued customer from start to finish
19 août 2021
Avis spontané
Réponse de Sytner Group - smart Cheltenham and Gloucester
Good afternoon Mrs Whiting, Thank you so much for posting your 5* rating and review for the team here at Smart of Cheltenham & Gloucester, and for Phil in particular. He is a knowledgeable and well-respected member of our team who is really focused on delivering a premium level of service for all of our customers. He will be thrilled to receive such great feedback and I look forward to sharing your review with him his afternoon. We are only a telephone call away should you require further assistance. Have a wonderful weekend! Warm regards, Craig Gilbertson – Head of Business
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