Super Sytner Recently purchased my Approved Used BMW from Sytner Coventry and it really was a pleasure doing business with them. Everyone was friendly, courteous and professional. Special shout out... Voir plus
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Everything was great except for the booking process , the automated phone system is garbage ( professional version ) , tried calling at least 5 times to try and book in and when I managed to leave... Voir plus
Generally, the staff were fine. It would be nice if reception staff would look up when greeting. Agnes herself was polite and attentive. Timing was very precise. Sitting area was comfortable and the... Voir plus
L'entreprise a répondu
Once again I am delighted to report the excellent seamless approach by the whole of the BMW team. It’s very subtle but from reception, thank you for the coffee, and being met by Lara I felt reassure... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
128 Holyhead Road, CV5 8NA, Coventry, Royaume-Uni
- 024 7660 0600
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Really quick turnaround
Really quick turnaround was told all the work would take 3 hours but the team managed to get everything done within 1.5 hours
Good service
Great service from Luke Allsopp sorted me out with everything I needed and made the process easy. Thank you!
Warm welcome when I arrived everything…
Warm welcome when I arrived everything was explained really well
The car was cleaned and valeted and ready by the time they indicated
Great service
Polite & helpful team.
Easy to deal with and everything well…
Easy to deal with and everything well laid out
Really friendly customer service and…
Really friendly customer service and they sorted the car
Zeib resolved the problem with our X5…
Zeib resolved the problem with our X5 very quick,taking us smoothly through the process and explaining everything in detail ,the car was fixed in a less than 3 days also cleaned and hoovered 🤗
Approved Sytner BMW cars
Initially spoke to Sales Manager who passed me onto Daniel to talk to me about the car I was interested in. Daniel was very helpful and knowledgable about the car and prepared some sample stock cars that were available
Great customer service
Sometimes things do not always go to plan, and I recently experienced one of those situations at Sytner Coventry. Mistakes can happen anywhere, but in my view you learn the most about a business by how it responds when something goes wrong.
That is why I wanted to acknowledge the five star service from the Head of Business this week. Thank you for stepping in and ensuring customer satisfaction remained the top priority.
THEY ALWAYS LOOK AFTER THECUSTOMER
No issues at all - worked carried out to a high standard .
Deceitful practices. Abuses customer trust in Approved Used BMW
Beware of underhand and deceitful practices. Highly questionable sales tactics that intentionally obscured total cost of credit through falsely representing a dealer contribution as part of my used trade in. Dishonest appraisal on vehicle condition with assurances that damage would be rectified casually ignored. Franchise is selling vehicles way short of approved BMW standard as upheld by other U.K. main dealers. Check every detail and take nothing on trust.
Great service
Great Customer Service
Came in for a service, it was quick and efficient. The customer service was also great from Luke Allsopp & the team. I east updated regularly.
Excellent service from all at Sytner.As…
Excellent service from all at Sytner.As the engine management light had come on they fitted me in quite quickly and resolved the fault. Everyone at Coventry Sytner provides excellent customer service from when you walk through the doors to collection of your viechle.
Great customer service
Really great experience was looked after by Zeib! Always very helpful. Thank you
Polite and professional service whilst…
Polite and professional service whilst the branch was quite busy
Fantastic Servicer
Communication was excellent from start to finish, car preparation excellent, company very accommodating, 100% recommend, especially the sales executive Dan Henton.
Excellent experience
Excellent experience. Car was serviced on time. Detailed report and video shared and timely updates on phone
The whole experience was fantastic
The whole experience was fantastic. From the ladies at reception to Zain (my Service Advisor). I had a couple of additional requests and these were very much fulfilled.
Ultimately the price is the price however when it comes to service, it was definitely worth it. Highly recommended and if your BMW requires attention then bring it to Sytner Coventry!
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