Sytner Group - Sytner Coventry MINI Avis 

Customer focused, Fabulous service, helpful and with a smile

Awful customer service and experience.

I had been looking for a Mini for a while and then the perfect spec came up at Sumter Mini in Coventry. The test drive and experience at first with Owen went well.

It all went downhill as soon as I bought the car. There were issues straight away, we had told Chris we were coming to get the car on a particular day which he had agreed to, but he did not inform anyone of this. So on the morning of collecting the car, I was told that it was not ready, there were no admins in to do the paperwork and the valeters were also not in. Meaning I had to drive away with a filthy car (I had no option due to selling my previous car after being told o could pick up my new one).
Upon getting home we noticed a dent and the black trim on the rear bumper was hanging off. We contacted Sytner stright away and were essentially fobbed off and told to try and fix the bumper ourselves as it was just a ‘clip’ in.
Further inspection at home, we noticed the reason why the bumper was hanging off - the car had clearly been in a bump. We asked Chris about this, who then lied to us and said no such thing has happened to the car (we later had confirmation in writing from the service guys that it did in fact happen).
The window washers were not working, so I am really unsure how this ever passed its MOT and service (which they assured us would happen before I got the car), meaning the car was then illegal to drive.
We expressed all of these concerns to Chris, whose response was basically ‘I can’t promise it will all be fixed’ then when asking about some sort of compensation, the answer was none. Chris then thought it was okay to argue back and forth with my dad, via email, which from a customer service POV is absolutely awful.
They later agreed to fix the dent and the windscreen washers, they have not fixed the rear bumper. We were told that the parts they ordered did not fit, however, they knew full well that the car had a body kit on it, meaning they didn’t bother ordering the correct parts, or even try to resolve this.
I was assured that my fuel for all of the back and forth would be paid for, due to it being a roughly 60 mile round trip at one time, I only had my fuel reimbursed once, dispute the multiple journeys that my car did.
When Chris had told me all had been fixed apart from the bumper, I asked a final question, no surprise, I was ignored. So my dad also asked some questions, to which the response was ‘in my opinion this is resolved’, even though, it was not resolved.

My whole experience with this company has been abysmal and I would never reccomend to anyone if they want a good customer journey.

Best service

Great personal and professional support from Luke.
My first MOT and health check on my JCW hatchback completed without any issues.

Excellent service from Luke and his colleagues. Informative video of the health check.

Collected my new Mini Countryman from Owen at Sytner Coventry , what a great and helpful sales man . Nothing was to much trouble for him , with a lot of tech on the car I’ve had to go back this week to Owen for a bit more help and advice on the different controls , which he has explained perfectly Thank you Owen

Owen’s great customer service! The process was smooth from start to finish and Owen kept us up to date at all times. We couldn’t recommended him enough. Thanks again, Owen.

Jordan Wilson was excellent. Kept me regularly updated from order to delivery. His knowledge was invaluable on delivery of my vehicle.
All staff at the dealership were friendly & helpful after a bad experience with another mini dealership.
Highly recommended

Professional, attentive, efficient, friendly sales personnel. Car purchase a very pleasant experience.

Love my new Approved Used Mini that I bought from Sytner Coventry - helpful and friendly service. A special thank you to Ashley 😃

Feels like a family atmosphere .
Always enjoy the experience of buying a new mini.
Friendly service and always a fair deal reached .
Picked our new mini up with no issues at all .

Omari and Cheryl has made it really easy to understand the small print and delivered exceptional service. Highly recommended

Very personal treatment. We were looking for a premium plus pack mini with low mileage. We were struggling to find one to meet our criteria on the Sytner listings but the sales person said she would look deeper into what Coventry had and came up with the perfect match.

Really pleased with how everything was dealt with. I picked my new mini convertible on the Wednesday and was driving it on the Saturday. Sam, Owen, Cheryl and Chris all worked together seamlessly to make it happen for me and I am now driving my dream car!

Just collected my amazing mini from Sytner Mini Coventry! The team at Coventry (especially Ashley) went above and beyond to source my perfect car, and I couldn’t have asked for a better service. The staff were friendly and knowledgeable about the cars, and always available to answer my numerous emails and phones calls! The handover was slick and well organised, and any slight niggles that I had were dealt with promptly. The car is stunning, and would have no hesitation in recommending Sytner Coventry to my friends, family and anyone else that appreciates quality products and impeccable service.
Thank you all so much, and I look forward to seeing you all again at my first service 🚘❤️

Really good service and good team of Sytner Coventry Mini group.

A very helpful team who made my trade in and purchase a breeze. I’m really pleased with my new car!

I had an amazing experience here from start to finish, the whole team were brilliant but, particularly, my experience with Ellie was especially great! She made sure the whole process was easy from start to finish and ensured that I was able to take prompt delivery of my lovely new Mini.