The service department recently looked at and repaired my Discovery ever so well and super quick. I was offered a loan car and got my car back with a super valet, making the car looking like new aga... Voir plus
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Établissement
Changer d'établissementMerlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR Bristol, GB
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Absolutely fabulous service today at cribbs causeway.We arrived on our trip to Center parks Longleat last night to find our boot was jammed so had no access to our luggage and more importantly some m... Voir plus
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The receptionist was warm and welcoming and we were offered refreshments - lovely hot coffee on a freezing cold day. Emma, who booked our car in, was also welcoming and explained the process to us. Em... Voir plus
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If the amount of time taken for your Tanya Heath, Client Support Manager,to respond to my Trustpilot comments is anything to go by ( ie.9th Nov to 31st Jan), then by the time I am given any mutually... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Merlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR, Bristol, Royaume-Uni
- 0117 975 5200
4,2
Bien
534 avis
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Excellent communication throughout
Excellent communication throughout, thank you Philipa and the team.
24 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Thank you very much for your kind words, Debbie. We’re delighted to hear you appreciated the communication from Philippa and the team. It’s always our pleasure to provide excellent service, and your feedback means a great deal to us. Kind regards, The Sytner JLR Bristol Team.
Car was picked up and delivered back
Car was picked up and delivered back
Beautifully valeted and the vibration sorted out
5 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Dear George, Thank you very much for your kind review. We're delighted to hear that you were pleased with the collection and delivery service, as well as the standard of valeting. It’s wonderful to know the vibration issue was resolved to your satisfaction. Your feedback means a great deal to us and encourages our team to maintain the highest standards. We truly appreciate you taking the time to share your experience with Sytner Jaguar Bristol. Best wishes, The Sytner Jaguar Bristol Team
Friendly professional staff
Friendly professional staff. From the moment I dropped my car off, I was greeted by friendly service staff. They talked me through the work to be carried out and expected time line. They also sent a handy link so I could track the progress of my car whilst in the workshop. The meet and greet lady (Jane?) was friendly and attentive, whilst I waited in the customer lounge. The car was returned gleaming it had been washed and hoovered. Great service at a good price. Thanks guys.
5 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Dear John, Thank you very much for your kind words. We are delighted to hear that you found our team friendly and professional, and that the communication throughout the process was clear and helpful. It’s great to know that Janet provided attentive service whilst you waited, and that your car was returned in excellent condition. We truly appreciate your feedback and are pleased you felt you received great service at a good price. Thanks again for choosing Sytner Jaguar Bristol. Best regards, The Sytner Jaguar Bristol Team
Super service and experience
The service department recently looked at and repaired my Discovery ever so well and super quick. I was offered a loan car and got my car back with a super valet, making the car looking like new again. I’ll be buying another at some point from Synter.
1 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Dear Frank, Thank you ever so much for your kind words. We’re delighted to hear that our service team looked after your Discovery promptly and to your satisfaction. It’s wonderful to know the loan car and valet made your experience even better. We truly appreciate your loyalty and look forward to welcoming you back when you decide to purchase your next vehicle from Sytner Jaguar Bristol. Your support means a great deal to us. Best wishes, The Sytner Jaguar Bristol Team
Car in for a warranty repair
Car in for a warranty repair. When it went it I said air con not working. Told due to battery issue. Then told on inspection it needed regassing. Collected car no cold air. But told it was cold and a pressure test done. Clearly wasn’t. Asked for reinspection. Told it would £250 extra to test. Awful service.
30 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good afternoon James, We are sorry to hear about your disappointing experience with the air conditioning repair. We appreciate your feedback and understand your frustration regarding the additional charges and the service provided. We would like to invite you to contact our Senior Service Advisor, May Cook, at maycook@sytner.co.uk to discuss your concerns further. Kind regards, Eleanor Harriss, Dealership Administrator.
Jaguar quality maintained
As usual very professional, friendly reception and delivery. Owing to the heat completion was later than anticipated but understandable. Mark was a fine representative of the company.
24 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good afternoon Joe, thank you very much for your review and for taking the time to share your experience with Sytner Jaguar Bristol. We are delighted to hear that you found our team professional and friendly throughout your visit. Mark will be pleased to know he made a positive impression. We look forward to welcoming you again soon. Kind Regards, Eleanor Harriss, Dealership Administrator.
Recently purchased and picked up a 110…
Recently purchased and picked up a 110 defender. We had dealt with Rob over email and phone who was very helpful. When we arrived we was greeted by Jan at desk and received a lovely coffee while we waited for Ross to bring all the paperwork over. Everything went smoothly and we were not there long before leaving with the keys. Service and staff were all excellent.
21 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good afternoon Sam, thank you very much for your kind words and for choosing Sytner Jaguar Land Rover Bristol. We’re delighted to hear that Rob, Jan and Ross provided you with excellent service throughout your purchase of the 110 Defender. It’s wonderful to know the process was smooth and that you felt well looked after, right from the warm welcome to collecting your keys. We truly appreciate your feedback and hope you enjoy every moment with your new vehicle. Kind regards, Eleanor Harriss, Dealership Administrator.
Aaron and the team were great from…
Aaron and the team were great from start to finish. No pressure, knowledgeable and a please to deal with.
19 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good afternoon and thank you Glyn, for your kind words. We’re delighted Aaron and the team provided a knowledgeable, pressure-free experience. It’s always a pleasure to assist customers and ensure they feel valued throughout their visit. We look forward to welcoming you back in the future. Kind regards, Eleanor Harriss, Dealership Administrator.
Great customer service from Tayler!
29 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good afternoon Darren, Thank you ever so much for your kind words regarding Tayler’s customer service. We are delighted to hear that your experience with us at Sytner Jaguar Bristol was a positive one. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, Eleanor Harriss - Dealership Administrator
Routine service work - I really expected better of a main dealer!
My car was booked in well in advance (almost a month), for the routine service work of having the spark plugs renewed. After giving all details of the car, and accepting the quote, a three hour 'while you wait appointment' was agreed.
On the day of the work, after half an hour of leaving the dealership, I received a phone call to say that because I had driven to the dealership - (how else might the car have got there ?!) the appointment would now be likely 5 hours, as they had to 'wait for the car to cool down' !!
An hour or so later, a further call was received, to say that the work could not be completed that day, due to some manifold gaskets not having been ordered, necessitated by the need to remove the inlet manifold to access three of the six spark plugs - A known requirement for that car, that even 'AI' will tell you!!!
This in itself caused a great deal of stress, since I needed to return home that day, a distance of 20 miles or so away.
However, after some firm, but polite telephone discussion, the service receptionist Phillipa, did manage to source a driver to drive me home that day, and also have the car delivered back to me the next day.
The drivers, Vince and Lewis were great ambassadors for Sytner, very pleasant, and able to conduct knowledgeable and pleasant conversation. Full marks to them in fairness.
In reflection now, it was them and Philippa that rescued, what would have otherwise been a very poor experience, with the now only Jaguar dealer in Bristol and the surrounding area.
It was felt that the person(s) responsible for organising and detailing the work and obtaining the parts needed, had seriously 'dropped the ball', by not ordering the necessary manifold gaskets, and to be charged extra for these, at great cost - after accepting a written quote for the work, as well as the inconvenience of not having the car back that day, leaves a bit of a sour taste.
It is felt that some internal training might be appropriate to the parties for arranging parts for service work, and possibly a 'gesture of good will' partial reimbursement........We will wait and see.
I write this, having had experience of car ownership and garages - big and small, now for over 40 years.
If Jaguar wish to re-brand and chase a new market, and owner, it is simple things like this, that they will need to pay attention to, in order to make a success of things.
21 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for sharing your detailed feedback. We sincerely apologise for the inconvenience and stress caused by the delays and parts issues during your service. It is disappointing to hear your experience did not meet the high standards we strive for. We are pleased to know Vince, Lewis and Philippa provided a positive impression. We would like to invite you to contact our Senior Service Advisor, May Cook, at maycook@sytner.co.uk to discuss your concerns further. Kind regards, Eleanor Harriss, Dealership Administrator.
The experience was good
The experience was good, booking was over the top. As I booked on line as requested only to be called again to confirm booking, WHY? However the wife was not impressed as there was no hand cream the the ladies loo. Simple thing but it is what she is used to when going to ASTON MARTIN.
22 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning Dean, thank you for your feedback. We are pleased to hear your overall experience was good. We appreciate your comments regarding the ladies’ facilities and understand how such details can make a difference. Your observations are valuable to us, and we hope to provide an even better experience in future visits. Thank you once again for taking the time to share your thoughts. Kind regards, Eleanor Harriss, Dealership Administrator.
Jaguar xf tailgate repair
Work done to repair the tailgate was very successful. Staff were very helpful.
The only negative point is the excessive labour charge of £200/hour.
30 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good afternoon Mr Taylor, Thank you for taking the time to leave positive feedback regarding the successful repair of your tailgate and for recognising our helpful team. We also appreciate your comments regarding labour charges. We always aim to provide a high standard of service alongside clear and transparent pricing, and your feedback is valued. We’re pleased to hear of your experience overall and look forward to assisting you again in the future. Please don’t hesitate to get in touch if we can be of any further help. Kind regards, Eleanor Harriss, Dealership Administrator.
Absolutely amazing service from James…
Absolutely amazing service from James Stadden during the really smooth purchase of our landrover defender. Amazing attention to detail and such fabulous customer service from start to finish.
I would also like to thank Head of Sales Dave Barrett who moved mountains for us yesterday to ensure we could collect our car as previously arranged for today.
I would 100% recommend using this garage!
28 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good afternoon Vanessa & Steve, Thank you for your wonderful review. We are delighted to hear that James provided such attentive and seamless service during your Land Rover Defender purchase. It’s fantastic to know that Dave went above and beyond to ensure your collection went ahead as planned. Your recommendation means a great deal to us, and we’re thrilled you had such a positive experience from start to finish. We hope you enjoy every moment with your new vehicle. Kind regards, Eleanor Harriss, Dealership Administrator.
Oscar and Dylan looked after my every…
Oscar and Dylan looked after my every need and the lines of communication were brilliant. They both went above and beyond to make sure my experience was excellent
20 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good afternoon Alicia, Thank you for your kind words. We are delighted to hear that Oscar and Dylan provided such excellent service and maintained clear communication throughout. It’s wonderful to know they went above and beyond to ensure your experience was nothing short of brilliant. Your feedback truly means a lot to us, and we’re honoured to have been part of your journey with Sytner Jaguar Bristol. Warm regards, Eleanor Harriss, Dealership Administrator.
They don't focus on service outcomes for their customers
I have found Sytner difficult to deal with. When making bookings, they seem to need you to book about 2 months in advance. Then when I booked for an MOT and service I was told I didn't need a service only to later be told that I did when I turned up for my MOT. This meant that my service was finally completed 4 months after I had tried to book it.
I had a strange fault where my heating system was tripping out all winter. I asked them to review it, was delayed until the diagnostic check was on site, then was charged £150 for the diagnostic only to be told they couldn't find a fault! They clearly haven't had to drive 200 miles with no heating in January!!
Overall, the showroom is glossy, the building and services is great but the service counter is their weak link.
9 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning Mark, we apologise for the difficulties you experienced with our booking process and diagnostic service. We appreciate your feedback and we would like to invite you to contact myself, Charlotte Diadoo, at charlottediadoo2@sytner.co.uk to discuss your concerns further. Kind regards, Charlotte Diadoo - Aftersales Manager
Welcoming , friendly and professional.
As always all team members of the dealership are welcoming , friendly and professional. That why I prefer to get my car service 118 miles away from home.
Mark was very supportive to make the process as smooth as possible.
3 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Morning and thank you Pierre, we are delighted to hear that our team’s friendly and professional approach makes your journey worthwhile. It is also wonderful to know that Mark provided excellent support throughout your visit. We truly appreciate your continued trust in Sytner Jaguar Bristol and look forward to welcoming you again in the future. Kind regards, Gary Slater - Head of Business
Excellent
Excellent service provided when presenting my car for service yesterday. Brilliant from when I picked up my courtesy car to when I drove off in my car. Callum was so helpful and kept me informed of developments and even went out of his way to resolve a bodyshop issue for me to save a return visit! Very happy customer 😁
26 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning and thank you very much for your positive feedback. We’re delighted to hear that Callum provided excellent service and kept you well informed throughout. It’s great to know we could assist with the bodyshop issue and make your experience as smooth as possible. Your satisfaction means a lot to us, and we look forward to welcoming you back to Sytner Jaguar Bristol in the future. Kind regards, Gary Slater - Head of Business
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning and thank you for your kind words. We’re delighted to hear you appreciated our service and found the facilities to be spotless. It’s always our aim to provide a comfortable and welcoming environment for all our customers. Kind regards, Gary Slater - Head of Business
In my opinion a Rip Off
I had my Jaguar book in as I was not getting the services that use the internet like the traffic and Google earth.
on entering their Service Bay I drove over some sensors that apparently Recorded the condition of my tyres
They said my wheel alignment was out and did I want to have them do it it whilst it was there they quoted a price of £140 Double what it would cost elsewhere.
I felt I had been cornered into agreeing to this asa they should have given me time to think about it rationally.
I had originally given permission for 1 hour labour to Diagnose the fault
they then rang me say the system had crashed and they needed another hour
then they rang again to say there was no fault codes and now needed another 2 hours
they then rang to say they had found the fault which the the TCU which they thought it had been
so why take 4 hours when they knew what is was when the system Crashed.
they also would not honour a credit that I had saying it was for service and tyres only
it appears to me that these service advisers are on some sort of incentive/commission scheme
I Emailer Gary Slater the Manager of that dealership and when he eventually replied he said that they were following Jaguar procedures
and he would at least honour my £1116 credit
if I supplied my Bank Details he would transfer that
However since then has not transferred.
I have since then Emailed John Cragg CEO of Sytner and Had No Reply
customer service at its Lowest
26 novembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Good morning Tyrone, Thank you for taking the time to share your feedback and we are sorry to hear about the frustration you experienced during your visit. After discussing this fully with our Head of Business, I’m pleased to confirm that the matter has now been resolved, including the refund that was agreed. We appreciate you bringing this to our attention, as it helps us improve the service we provide. If you ever need further assistance, please feel free to contact us directly. Kind regards, Emma Cole - Client Relations Manager
Needed some body work repair - no worries
Needed some body work repair, took vehicle in and they inspected the vehicle, by the time I arrived home, estimate had been delivered, book and agreed date and time scale, finished much quicker than expected, and perfect you could not see that any work had been done car looked like new ( they even cleaned the interior)
17 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Jaguar Bristol
Morning John, thank you very much for your five-star feedback. We are delighted to hear that the bodywork repair was completed swiftly and to your satisfaction, with the vehicle looking as good as new. It is also wonderful to know that our team’s attention to detail, including the interior cleaning, made a difference. Your support means a great deal to us, and we look forward to assisting you with any future needs. Kind regards, Gary Slater - Head of Business
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