Really pleased with the quality of service I recieved when I booked my Mini in to have an engine warning light checked, and the MOT done. When I booked a courtesy car, Paul was kind enough to sit in w... Voir plus
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⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10-Star Service! I recently purchased another BMW from Sytner Newport and had the pleasure of dealing with Gareth Jarman and Alun Poppin. From start to finish, Gareth and Alun were inc... Voir plus
I had an exceptional experience purchasing my vehicle at Sytner Newport BMW. From the initial inquiry to driving it home, Alex and Jack provided a seamless and professional service. Booking the appo... Voir plus
Sophie had arranged the booking for the MOT and break fluid change which was within 48 hours of the initial telephone call, also kept update of progress while in the workshop. Car cleaned and returned... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
The Old Town Dock,Usk Way, NP20 2DS, Newport, Royaume-Uni
- 01633 241500
4,7
Excellent
745 avis
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Professional and friendly all the way
I had an exceptional experience purchasing my vehicle at Sytner Newport BMW. From the initial inquiry to driving it home, Alex and Jack provided a seamless and professional service. Booking the appointment was hassle-free, and they ensured I was thoroughly informed about the vehicle and answered all my questions both over the phone and during my visit.
Thanks to Alex's attentive, no-pressure approach, the viewing easily transitioned into a purchase. Both Alex and Jack went above and beyond for a great experience, and Alex even had the car fully prepped for collection within just a few hours, guiding me through the initial setup process step-by-step. I highly recommend Sytner Newport BMW for anyone seeking top-tier customer service.
4 septembre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Brilliant from start to finish
Really pleased with the quality of service I recieved when I booked my Mini in to have an engine warning light checked, and the MOT done. When I booked a courtesy car, Paul was kind enough to sit in with me whilst we took it for a quick spin around the block (so I could get used to it) and he kept me updated on the progress of my Mini whilst it was being worked on. Overall, I'm extremely impressed with how everything was handled, and I will be bringing my Mini back for future servicing needs.
1 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Thank you very much for your kind words, Chinchilla Whiskers. We’re delighted to hear that Paul’s support and updates made the experience more enjoyable for you. It’s great to know you felt comfortable with the courtesy car and that the service met your expectations. We truly appreciate your trust in us and look forward to welcoming you and your Mini back for future servicing. Your feedback means a lot to the entire team at Sytner Newport BMW.
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10-Star Service!
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10-Star Service!
I recently purchased another BMW from Sytner Newport and had the pleasure of dealing with Gareth Jarman and Alun Poppin. From start to finish, Gareth and Alun were incredibly professional, courteous and genuinely keen to help with any questions or concerns I had.
Both made the whole process of changing my car feel simple, straightforward and thoroughly enjoyable. Nothing was ever too much trouble, and I always felt I was in safe and capable hands.
The level of customer service Gareth provided was absolutely amazing, and he is a real credit to Sytner Newport. I honestly couldn’t have asked for a better experience.
I’m extremely happy with my new BMW and, thanks to Gareth, I know I’ll never go anywhere else when it’s time to change my car again.
Absolutely fantastic service — Gareth and Alun thank you! 10/10 and thoroughly recommended! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
3 septembre 2026
Avis spontané
Great experience
Matt and Sam at the dealership was fantastic to deal with and couldn't do enough to get the right deal for me. No pressure selling and made the day a enjoyful
21 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear Craig, Thank you ever so much for your kind words. We are delighted to hear that Matt and Sam provided a fantastic, no-pressure experience and helped you find the right deal. It’s wonderful to know that your day was enjoyable throughout the process. Your feedback means a great deal to us and we really appreciate you taking the time to share your experience. We hope you’re very happy with your new BMW and look forward to seeing you again in the future. Best wishes, The Sytner Newport BMW Team
BMW Sytner Newport Highly recommended
Another pleasure experience with this dealership. It’s always a pleasure dealing with Gareth Jarman at BMW Newport, this is the third car that I have bought from this dealership. Everyone is always professional, listening to my requirements to match me with the right car. Highly recommended
21 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear Gillian, Thank you ever so much for your kind words and for choosing BMW Newport for the third time. We are delighted to hear that Gareth and the team consistently provide a professional and attentive service, ensuring your requirements are met. It’s wonderful to know your experiences with us have been a pleasure. Your recommendation means a great deal to us, and we look forward to assisting you again in the future. Warm regards, The BMW Newport Team
Dan was brilliant
Dan was brilliant. Didn’t make the tyre order cut off but he arranged some for me at short notice. Great service
12 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Thank you so much for your kind words, A Edwards. We’re delighted to hear that Dan was able to assist you promptly and arrange the tyres at short notice despite the order cut-off. Providing excellent service and ensuring our customers’ needs are met is very important to us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back to Sytner Newport BMW in the future.
Great customer care from reception and…
Great customer care from reception and workshop manager
8 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear John, Thank you ever so much for your kind words. We are delighted to hear that you experienced great customer care from both our reception team and workshop manager. It is always our aim to provide a welcoming and professional service to every customer, and your positive feedback truly means a lot to us. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Excellent quality service and delivered…
Excellent quality service and delivered to agreed timeframe.
Very helpful sales team.
10 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear Andrew, Thank you ever so much for your kind words and wonderful 5-star review. We are thrilled to hear that our team provided excellent quality service and met the agreed timeframe to your satisfaction. It is always our aim to be as helpful as possible, so your positive feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Réponse de Sytner Group - Sytner Newport BMW
Dear Marc, Thank you very much for your kind words and for taking the time to share your positive experience. We are delighted to hear that you found our service at Sytner BMW Newport polite, timely, and efficient. Providing excellent customer care is very important to us, and it is wonderful to know that this was reflected during your visit. We truly appreciate your support and look forward to welcoming you back in the future. Best regards, The Sytner BMW Newport Team
Air Bag Re-call
Had a recall for drivers air bag. Was welcomed by Paul from BMW Sytner Newport and was a pleasure to meet. Great humour, talked me through what to expect and was just brilliant all through the process. They even gave my car a clean free of charge so thank you for the gesture. Greatly appreciated👍
7 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear Dorian, thank you very much for your kind words. We are delighted to hear that Paul provided such a welcoming and informative experience during your recall visit. It’s wonderful to know that his humour and professionalism made the process more pleasant for you. We’re pleased that the complimentary car clean was appreciated too. Your feedback means a great deal to us all at Sytner Newport BMW. We look forward to welcoming you again in the future. Best wishes to you.
I took my car in for a service and was really impressed
I took my car in for a service and was helped to find a desk to work at and offered drinks and was kept up to date on progress at regular intervals
7 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear Mr Beveridge, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Newport BMW. We’re delighted to hear that you felt comfortable with the facilities provided and appreciated the regular updates throughout your service. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to the whole team. We look forward to welcoming you back in the future. Kind regards, The Sytner Newport BMW Team
Paul was so lovely
Paul was so lovely, professional and helpful. Wonderful service. Thank you
5 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear Catherine, Thank you ever so much for your kind words. We are thrilled to hear that Paul provided such a lovely, professional, and helpful service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your wonderful feedback truly means a lot to the entire team at Sytner Newport BMW. We appreciate you taking the time to share your experience and hope to welcome you back again in the future. Best wishes, The Sytner Newport BMW Team
Issue with stone in brakes dealt with…
Issue with stone in brakes dealt with in a few hours. Thank you.
5 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear Sue, Thank you very much for taking the time to share your positive experience. We’re delighted to hear that the issue with the stone in your brakes was resolved promptly and efficiently. Providing quality service and ensuring your satisfaction is very important to us. Should you require any further assistance or have any questions in the future, please do not hesitate to get in touch. We truly appreciate your kind words and look forward to welcoming you back to Sytner Newport BMW. Best regards, The Sytner Newport BMW Team
Sophie had arranged the booking for the…
Sophie had arranged the booking for the MOT and break fluid change which was within 48 hours of the initial telephone call, also kept update of progress while in the workshop. Car cleaned and returned within 2.5 hours of dropping off. First class service by all staff at Sytner Newport.
5 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear Jay J, Thank you ever so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Sophie and the team provided a first class service, from the quick booking to keeping you updated and returning your car promptly and clean. Your satisfaction means a great deal to us, and it’s wonderful to know we met your expectations. We truly appreciate your support and look forward to welcoming you back to Sytner Newport in the future. Best wishes, The Sytner Newport BMW Team
Notifications and time it took to do
29 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Thank you, Phil, for your fantastic 5-star review. We’re delighted to hear that you appreciated the clear notifications and the efficient time taken to complete your service. It’s always our aim to provide a smooth and transparent experience for our customers. Your kind words mean a great deal to the entire team at Sytner Newport BMW. We look forward to welcoming you back in the future and continuing to deliver the high standard of service you expect.
Overall a good experience
Overall a good experience in my first service since buying my car. A couple of hidden charges soured it a little and the demand of the customer service rep to not score him less than 9 on the feedback was not impressive. Otherwise, all good.
20 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear Paul, thank you for sharing your feedback following your first service with us. We are pleased to hear that overall you had a good experience. However, we apologise for any frustration caused by the unexpected charges and the interaction with our customer service representative. Your comments are important to us, and we appreciate your honesty. We hope to provide an even better experience for you in the future and thank you for choosing Sytner Newport BMW.
Saf was outstanding what a great member…
Saf was outstanding what a great member of the team definitely will be asking for her on my next visit
24 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear Peter, Thank you very much for your kind words. We are delighted to hear that Saf provided you with outstanding service and made your visit a positive experience. It’s wonderful to know that she made such a great impression, and we’re sure she will be thrilled to hear your feedback. We look forward to welcoming you back to Sytner Newport BMW and hope your next visit is just as enjoyable. Best wishes, The Sytner Newport BMW Team
Service reception are very good
Service reception are very good, the work is carried out on time and the car always comes back looking immaculate.
22 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Newport BMW
Dear Superdruid, Thank you ever so much for your kind words. We are delighted to hear that our service reception team has provided you with a positive experience and that the work on your car is completed promptly. It’s wonderful to know your vehicle returns looking immaculate each time. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team here at Sytner Newport BMW. We look forward to welcoming you back in the future. Best wishes, Sytner Newport BMW Team
Réponse de Sytner Group - Sytner Newport BMW
Dear Neil, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our team to be very professional. It is always our aim to provide the highest standard of service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone here at Sytner Newport BMW. We look forward to welcoming you back in the future. Kind regards, The Sytner Newport BMW Team
Visited Mini specifically
Visited Mini specifically - Pleasant thorough staff, great communication, smooth drop off and collection with complementary coffee (which was good) and a car wash with inside clean (absolutely fantastic!). I was looked after and I am looking forward to returning in October when my car is due a service. Well done Sytner Mini, Newport. I’m a happy customer 😃
16 juillet 2026
Avis spontané
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