really good customer service, timings all as planned, well informed, comfy and practical waiting area, good coffee, could do with an electricity socket! Reece on the desk was very helpful and attenti... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had a poor experience arranging a replacement for a recall part. I was left, apparently, waiting in a queue for 6 months with no progress until I called to chase it up. I was told parts were... Voir plus
My experience with BMW has been up and down over the years, but my most recent visit completely changed that. Yesterday, I dropped my car off for a recall, and my service advisor, Reece, was ou... Voir plus
L'entreprise a répondu
Recall We were looked after by Jason who was extremely helpful and called us to confirm the booking and scheduled work. When we arrived at the BMW garage, Jason greeted us and went through the repa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
819 Wolverhampton Road, B68 8DA, Warley, Royaume-Uni
- 0121 552 2825
4,2
Bien
846 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Consistently poor experience
I had a poor experience arranging a replacement for a recall part. I was left, apparently, waiting in a queue for 6 months with no progress until I called to chase it up.
I was told parts were due that week, so I was given an appointment for a couple of weeks after this.
The day before the appointment, I was told they don't have a part for my car as none of the ones that arrived previously had been reserved for my car.
I had to escalate to get another part reserved and then get rebooked in for an appointment.
On the day of fitting my experience was good and I don't have any complaints. (I have previously had several issues for most interactions I've had with Sytner over a 2.5 year period).
28 août 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Alloys Wheel Refurbishment - BMW Sytner Oldbury
The wheel repair was ok but not as good as expected. One graze is still visible and appears not to have been filled before painting. The valve area also appears not to have been properly prepared, with a black circumference remaining around the valve and visible paint residue/mess at the base of the grey valve stem.
The tyres were also returned inflated to approximately 5 psi below the pressures stated on the vehicle's door plate, but expectations have been adjusted accordingly.
The vehicle was returned dirtier than at handover, with boot prints on the mat, dirt from boots striking the sides of the footwell which appears to have damaged the plastic trim since it doesn't clean up and fingerprints left on the steering wheel and transmission controls. Again, expectations have been adjusted accordingly.
25 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Disappointed, Thank you for your honest feedback. We apologise that the wheel repair did not fully meet your expectations and that your vehicle was returned in a less than satisfactory condition. We appreciate you taking the time to highlight these issues and understand how important it is for your car to be treated with care. Your comments are invaluable, and we hope future experiences reflect the high standards you rightfully expect. Kind regards, Sytner Oldbury BMW
really good customer service
really good customer service, timings all as planned, well informed, comfy and practical waiting area, good coffee, could do with an electricity socket!
Reece on the desk was very helpful and attentive, made fresh coffee and checked in, kept me aware of progress
20 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear AR, Thank you very much for your wonderful 5-star review. We are delighted to hear that Reece provided attentive and helpful service during your visit. It’s great to know that you found the waiting area comfortable and practical, and that you enjoyed the coffee. We appreciate your kind comments regarding our customer service and timings. Your feedback about the electricity socket is noted. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Kind regards, The Team
The staff Jason was very helpful
The staff Jason was very helpful, professional and pleasant . The work was done on time
21 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Omana, Thank you very much for your wonderful review. We are delighted to hear that Jason provided you with helpful, professional, and pleasant service. It is encouraging to know that the work was completed on time and met your expectations. Your kind words mean a great deal to our team. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, Sytner Oldbury BMW Team
JASON WAS VERY HELPFUL !
JASON WAS VERY HELPFUL !!
CREDIT TO THE TEAM AND ESPECIALLY JASON!!
21 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Sal, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that Jason was able to assist you so effectively. It’s always a pleasure to know our team members receive the recognition they deserve for their hard work and dedication. Your kind words are a credit to the entire team at Sytner Oldbury BMW, and we truly appreciate you taking the time to share your positive experience. Wishing you all the best with your BMW! Kind regards, Sytner Oldbury BMW Team
Reece was such a friendly and helpful…
Reece was such a friendly and helpful person who ensured my car was dealt with to a vey high standard.
19 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Kate Georgina, Thank you ever so much for your kind words. We are delighted to hear that Reece provided you with such friendly and helpful service, ensuring your car was looked after to a very high standard. It’s always a pleasure to know our team’s efforts are appreciated. Your positive feedback truly means a lot to us. We hope to welcome you back to Sytner Oldbury BMW in the future and continue to provide the excellent service you experienced. Kind regards, Sytner Oldbury BMW Team
Well organised and efficient
18 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Mary, Thank you very much for your kind words and excellent review. We are delighted to hear that you found our service well organised and efficient. It is always our aim to provide a seamless experience for all our customers, and your positive feedback is greatly appreciated. We hope to continue meeting your expectations and look forward to welcoming you back to Sytner Oldbury BMW in the future. Kind regards, The Sytner Oldbury BMW Team
A total Lack of customer service and…
A total Lack of customer service and interest with the problems I had with my car which was at the oldbury showroom for 2 weeks awaiting a fault to be rectified with the left wheel which had developed a squeak when turning left. The team stripped the breaks down and replaced the wheel bearing which did not rectify the problem then I was told they were awaiting a senior technician to look at it so who did the work in the first place was it somebody not senior.
The car was then left for a for three days and nothing else was done to it. Anthony a manager I presume then phoned me and asked me if I would give him to the following Tuesday to rectify the problem and If the problem was still there he would give me a refund minus the mileage I had put on the vehicle I agreed and the following Tuesday arrived still not rectified. I then informed Daniel Prestige that I wanted a full refund And he informed that I was not entitled to one, after I had explained to him what my statutory rights were and after he had spoken to Mark Harris he agreed and I left the car with you on your forecourt. What a shambles and complete embarrassment for Sytner Oldbury because I will tell this story to many people as I work as a statutory compliance Manager and could have took the problem a lot further but I just wanted to get rid of the stress it has caused me. I was charged seven hundred and fifty pound for the mileage I had accumulated and not once did anybody say sorry through no fault of my own.
I have lost around a thousand pounds with car tax and insurance and now have the inconvenience of sourcing another car. Just a complete and utter lack of customer service. And Sytner Oldbury should be embarrassed about it , but will they ! I think not. Thank you for listening.
Mark Diggory
5 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Mr Diggory, We are sincerely sorry to hear about your experience at Sytner Oldbury and the distress it has caused. It is disappointing that our service did not meet your expectations or our own standards. We appreciate your feedback and understand your frustration with the unresolved issue and the impact it has had on you. Please accept our apologies for any inconvenience caused and for the lack of communication you experienced throughout this process. Kind regards, Sytner Oldbury BMW Team
Good customer relationships and very…
Good customer relationships and very humble workers. Happy with the service delivered by the BMW team at Sytner Oldbury.
15 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Rayasandra, Thank you very much for your kind words and positive feedback. We are delighted to hear that you are happy with the service provided by our BMW team at Sytner Oldbury. It is always our aim to foster good customer relationships and maintain a humble and professional approach. Your satisfaction is truly valued, and we look forward to continuing to provide you with excellent service in the future. Best regards, The Sytner Oldbury BMW Team
Excellent Customer Service: Sytner BMW Oldbury
I popped into Sytner BMW Oldbury to find out more about the iX models as I’m looking to replace my company car and was really impressed by the service.
Holly on reception went out of her way to find someone to help me while the sales team were busy and even started showing me the cars herself until Carl was available. Carl was incredibly helpful and professional, despite knowing I wouldn’t actually be purchasing through them due to our company car portal. He took the time to show me the models in the showroom as well as an iX2 that was outside awaiting collection and even followed up by emailing me the brochures.
It’s the little things that make such a difference. Thank you Holly and Carl for making me feel so welcome and valued — now that’s what I call great customer service! 👏🏻
14 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Thank you so much for your kind words, Robina. We’re delighted to hear that Holly and Carl made you feel welcome and provided such attentive and professional service. It’s wonderful to know that the little things made a big difference during your visit. Your feedback truly means a lot to us, and we’re pleased we could assist you as you explore the iX models. Wishing you all the very best with your company car decision!
Great staff great hospitality and great…
Great staff great hospitality and great service.
13 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Rodney, thank you ever so much for your wonderful review. We are delighted to hear that you found our staff to be great and experienced excellent hospitality and service during your visit. Providing a welcoming and professional environment is something we truly value, so your kind words mean a great deal to us. It’s always our aim to ensure every customer feels well cared for, and we’re thrilled that this was reflected in your experience. We look forward to welcoming you again soon.
I’m very happy about your service and…
I’m very happy about your service and special thanks for Logan
10 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Rasitha Chamara Pathirana, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you are very happy with our service, and Logan will be thrilled to receive your special thanks. At Sytner Oldbury BMW, we strive to deliver exceptional customer care, and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to provide you with the high standards you expect. Best wishes, The Sytner Oldbury BMW Team
Really good experience
Really good experience , the car did have to go in 3 times for the same fault , but the service manager Steve was excellent and the repair was done under warranty quickly with no issues .
A courtesy suitcase and a few freebies were also thrown in , very much appreciated 👍🏻
5 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Kal, thank you for sharing your experience with us. We’re pleased to hear that Steve and the team provided excellent service and that your repair was completed promptly under warranty. It’s great to know the courtesy suitcase and freebies were appreciated as well. We understand it was frustrating having to bring your car in multiple times, but we are glad we could resolve the issue to your satisfaction. Your feedback is very much valued, and we hope to assist you again in the future.
I was stranded 200.miles from home
I was stranded 200.miles from home. My vehicle was repaired straight away and I was able to collect it 3 days later
The staff member who received and dealt with my car was Steve Worton. And he went above and beyond my expectations and gave a service that I have not received in other sytner garages that I have used
Having collected my vehicle and returned home. I had a query on the invoice that I would like clarified. Unfortunately I have phoned on a number of occasions left messages and spoken to reception team. I am unable to speak with anyone about the invoice so I am not happy with follow up after u have paid the invoice.
3 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Patricia, Thank you very much for your kind words and for sharing your experience. We are delighted to hear that Steve Worton provided such exceptional service and went above and beyond to assist you during a difficult situation. It is always our aim to offer the highest standard of care, and reading your feedback is truly rewarding. We appreciate your continued trust in Sytner and look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Sytners Oldbury have always been my go…
Sytners Oldbury have always been my go to for looking after my B M W. We have taken our cars there for well over 25 years and travel 45 minutes each way (if the traffic is good) for the service the car deserves. My only complaint is the booking in procedure which seems to have all changed.It would be nice to speak to a human being rather then a machine. Trying to use the app was also not successful and we gave up after five attempts .
23 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Guest, thank you for your continued loyalty to Sytner Oldbury BMW over the past 25 years; we truly value your patronage. We apologise for the frustration you experienced with the new booking procedure and the app. We appreciate your honest feedback and understand how important it is to have the option of speaking to a human being. Your comments will be taken on board, and we hope to make your future visits as smooth and enjoyable as possible. Kind regards.
First time service
Easy to book the service for my Mini online. Texts sent to remind me of my appointment time. Complimentary valeting service provided and plenty of tea and coffee available whilst I was waiting for my car to be completed. Video of the safety check sent for me to see what was happening. One niggle - oil light came on as I was driving home and I had to return to get it sorted out.
4 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Ali, thank you for your detailed review. We’re pleased to hear that you found the online booking process straightforward and appreciated the appointment reminders, complimentary valeting, and refreshments. It’s great that the video safety check helped keep you informed during the service. However, we apologise for the inconvenience caused by the oil light coming on after your visit. Your feedback is valuable to us, and we hope your next experience with us is completely trouble-free. Kind regards from the Sytner Oldbury BMW team.
Mo was amazing keeping me informed with…
Mo was amazing keeping me informed with the process as always great service from Sytner Oldbury
1 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Gary, thank you ever so much for your kind words. We are delighted to hear that Mo kept you well informed throughout the process and that you received excellent service from everyone here at Sytner Oldbury BMW. It is always our pleasure to provide a smooth and enjoyable experience for our customers. Your feedback truly means a lot to us. We look forward to welcoming you back in the future and hope you continue to enjoy your BMW. Warm regards from the team!
My experience with BMW has been up and…
My experience with BMW has been up and down over the years, but my most recent visit completely changed that.
Yesterday, I dropped my car off for a recall, and my service advisor, Reece, was outstanding from start to finish. He kept me updated throughout the day via WhatsApp, which made the whole process smooth and stress-free.
When I returned today to collect my car, Reece surprised me with a BMW suitcase filled with a few thoughtful gifts. It was a really nice touch and showed how much he values his customers.
I highly recommend dealing with Reece if you get the chance. He’s friendly, professional, communicative, and genuinely goes the extra mile to provide excellent customer service. A real credit to BMW.
3 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Thank you, R Miah, for your kind and thoughtful review. We’re delighted to hear that Reece provided such a positive and seamless experience during your recall visit. It’s wonderful to know that his communication and care made a real difference and that the thoughtful gifts were appreciated. We’re pleased Reece’s professionalism and friendly approach left such a great impression. Your recommendation means a great deal to us, and we hope to continue exceeding your expectations in future visits.
Great experience
I had a really good experience at Sytner and can't sing their praises enough. They not only took good care of my car, but also me. Shout-out to Stephen and Jackie, who were amazing and made the experience even better.
I hope not to have to visit again so soon because of a car issue, but I would go back knowing it's in safe hands.
23 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Oldbury BMW
Dear Vimbai, Thank you ever so much for your kind words and lovely review. We’re delighted to hear that Stephen, Jackie and the team looked after both you and your car so well. It’s always our aim to provide a friendly and reassuring experience, especially when unexpected issues arise. We hope your car stays in good health for a long time to come, but please know you’re always very welcome at Sytner Oldbury BMW. Warm regards, The Sytner Oldbury BMW Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.