Disappointed with process - purchased a 2 year old BMW 3 series from Sytner Solihull and felt rushed to complete sale by end of month. Advised collection of car must be Friday 31st and could not be de... Voir plus
L'entreprise a répondu
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Speedy and efficient service both at drop off and pick up. Special mention for Ola who dealt with me, she was exceptional. Superb service from this very bright and engaging young lady, a real as... Voir plus
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A absolute great experience dealing with Kyle from service department, very knowledgeable. Kyle has been my go to person whenever my service is due . Looking forward seeing you next time
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Really attentive and professional service from both front of house and workshop staff. A massive contrast with other dealers I use.
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
120 Highlands Rd,Shirley, B90 4NU, Solihull, Royaume-Uni
- 0121 733 3444
4,4
Excellent
882 avis
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Goto the Dealer or not!!!!
i went to the dealer in desperation, as im fed up of taking my car to garages who simply are not good enough, going to the dealer is a bit more expensive but i would rather pay more and know my car is in good hands and any work comes with guarantees. the only problem when i go to the dealer is i want to buy a new car! as far as possible i will take my car here and be happy a quality service or repair is being done.
12 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Geoffrey, thank you very much for your kind words and for choosing Sytner Solihull BMW. We’re delighted to hear that you appreciate the quality and guarantees that come with having your car serviced by us. It’s wonderful to know that our team has earned your trust and that you feel confident leaving your vehicle in our care. We completely understand the temptation to browse for a new car while you’re here! We look forward to welcoming you back whenever you need us.
Great service
Great service. Prompt and kept up to date on status of car.
22 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Becky, Thank you very much for your kind words and for taking the time to share your experience with Sytner Solihull BMW. We are delighted to hear that you found our service prompt and appreciated the regular updates on the status of your car. It is always our aim to provide a seamless and reassuring experience for our customers. Your positive feedback is greatly valued and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Solihull BMW Team
Easy process from start to finish.
Easy process from start to finish.
Regularly kept up to date via phone calls.
Will definitely use again.
9 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Simon, Thank you very much for your kind words and for taking the time to share your experience with Sytner Solihull BMW. We are delighted to hear that you found the process straightforward and appreciated the regular updates throughout. It is always our aim to provide a seamless and enjoyable experience for our customers. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
Friendly staff and great service
Friendly staff, nice waiting area with plentiful supplies of tea and biscuits. Car was done quickly and included the recall for the starter motor which I wasn’t expecting. Great service.
8 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Andy, Thank you very much for your kind words and for taking the time to share your experience at Sytner Solihull BMW. We’re delighted to hear that you found our staff friendly and enjoyed the waiting area with its refreshments. It’s great to know the work on your car, including the unexpected recall for the starter motor, was completed quickly and to your satisfaction. We truly appreciate your positive feedback and look forward to welcoming you back in the future. Best regards, The Sytner Solihull BMW Team
Quality service
Excellent costumers service and very easy to book the service. Also they are always look to improve the experience you have with them. Excellent customer service from Harrison which took his time to answer all my questions.
5 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Chitoranu Bogdan, Thank you very much for your kind words and for taking the time to share your experience with Sytner Solihull BMW. We are delighted to hear that you found the booking process straightforward and that Harrison provided excellent customer service by addressing all your questions thoroughly. It is always our aim to continually improve and ensure every visit is a positive one. Your feedback is greatly appreciated and motivates us to maintain the highest standards. Kind regards, The Sytner Solihull BMW Team
As a loyal Sytner customer
As a loyal Sytner customer, I can recommend both service and workmanship.
Grace Evans - an absolute delightful human with impeccable customer focused service.
23 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Martha, Thank you ever so much for your kind words and continued loyalty to Sytner Solihull BMW. We are delighted to hear that Grace Evans provided you with impeccable, customer-focused service. It is always our aim to ensure every visit is a positive experience, and your recommendation means a great deal to us. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Warm regards, The Sytner Solihull BMW Team
Nowhere better for my Mini
Always a friendly and professional experience at Sytner Solihull.
29 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Jennifer, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Solihull. We are delighted to hear that you consistently find our team friendly and professional. It is always our aim to provide the highest standard of service, and your positive feedback truly means a great deal to us. We look forward to welcoming you back in the future and continuing to meet your expectations. Warm regards, The Sytner Solihull BMW Team
The health check video was for the wrong car
The health check video was for the wrong car and the tyre pressures where all
Set wrong and set off a warning light after 800 yards from leaving the dealership. I have sent emails without any response
23 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Mr Robinson, We sincerely apologise for the inconvenience caused by the incorrect health check video and the tyre pressure issues you experienced. We understand how frustrating this must have been, especially with the warning light appearing shortly after leaving the dealership. We also regret that your emails have not been responded to promptly. We would like to invite you to contact our Service Manager - Lisa McVeigh at lisamcveigh@sytner.co.uk, who will be happy to assist you further. Kind regards, Sytner Solihull BMW
Very disappointing experience at BMW Sytner.
This was my second appointment for my BMW 730d to replace stereo speakers and front wiper blades. During the first visit, the car was kept for a full day and then returned without any work done due to parts not being available.
On the second visit, after another full day at the dealership, the quality of work was shockingly poor:
The newly installed speakers sound worse than before, producing distorted, blown-out audio even at half volume.
The front wiper blades leave water trails across the windscreen, indicating poor fitting or substandard parts.
For a premium brand like BMW and an authorised dealership charging premium prices, this level of workmanship and quality control is unacceptable. Frankly, a competent local non-BMW technician in Birmingham could have delivered a much better result.
This experience has seriously dented my confidence in BMW Sytner’s attention to detail and aftersales quality. I would not expect this standard of work from a main dealer representing BMW.
15 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Mr Malik, We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide at Sytner Solihull BMW. We appreciate your feedback regarding the quality of the work carried out and understand your frustration. We would like to invite you to contact our Service Manager - Lisa McVeigh at lisamcveigh@sytner.co.uk to discuss your concerns further and work towards a resolution. Kind regards, Sytner Solihull BMW
I was told on booking I could wait for…
I was told on booking I could wait for the MOT and service but on arrival I was told it would not be ready till end of the day - disappointing
19 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Adrian, Thank you for your feedback. We apologise for the disappointment caused by the delay in your vehicle’s MOT and service. We understand how important it is to have clear and accurate information regarding waiting times. We would like to invite you to contact our Service Manager - Lisa McVeigh at lisamcveigh@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Kind regards, Sytner Solihull BMW
Great facilities
Friendly reception, great facilities to work whilst I waited, nice coffee, speedy service
18 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Sarah, Thank you ever so much for your kind words. We’re delighted to hear you found our reception friendly and enjoyed the facilities while you waited. It’s wonderful to know the coffee hit the spot and that our team provided speedy service. Your positive feedback truly means a lot to us and encourages everyone here at Sytner Solihull BMW to continue delivering the best possible experience. We look forward to welcoming you back again soon. Best wishes, The Sytner Solihull BMW Team
Definitely recommend!
My service advisor, Kyle was amazing. From booking MOT to collecting my car, the whole process was smooth and simple. The communication in between was quite helpful and kept me up to date. Would definitely recommend!
17 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Missy, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Kyle provided such excellent service throughout your MOT booking and collection. It’s wonderful to know the process was smooth and that our communication kept you well informed. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
Very impressed and highly recommended.
Easy to book my car’s service. The Sytner staff were very polite, efficient, friendly and helpful at all times. From booking my car’s service, dropping it off and picking it up when completed everything went very smoothly.
Very impressed and highly recommend.
8 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Barney, Thank you very much for your kind words and for taking the time to share your experience with Sytner Solihull BMW. We are delighted to hear that you found the booking process straightforward and that our team were polite, efficient, and helpful throughout. It’s wonderful to know that everything went smoothly from start to finish. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
Oliver was excellent and service was…
Oliver was excellent and service was great. Vehicle repairs were of high quality
15 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Gary, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Oliver provided excellent service and that you were pleased with the quality of the vehicle repairs. It is always our aim to ensure every customer receives the highest standard of care, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Solihull BMW in the future. Kind regards, The Sytner Solihull BMW Team
Excellent customer service
The whole service experience was very efficient. Millie kept me updated and let me know my car was ready for collection.
16 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Jane, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Millie kept you well informed throughout the service and that the whole process was efficient. It is always our aim to provide a smooth and pleasant experience for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team here at Sytner Solihull BMW. We look forward to welcoming you back in the future.
1st class service
Lewis and Amy were excellent, they took time to understand my requirements, offered a number of suitable options and took the time to explain the financials. Lewis was very friendly and helpful, he provided 1st class service, he kept me informed with progress and was willing to accommodate my work diary for the collection.
12 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Thank you, Ian, for your kind words and for taking the time to share your experience. We are delighted to hear that Lewis and Amy provided you with excellent service, taking the time to understand your requirements and explain everything clearly. It’s wonderful to know that the process was smooth and that your collection was arranged conveniently around your work diary. Your feedback is greatly appreciated, and we hope you continue to enjoy your BMW for many miles to come.
The Service desk Manager Marcus was…
The Service desk Manager Marcus was fantastic, I cannot speak more highly in making the whole experience first class. Harrison was also really helpful and the staff on the front desk. Excellent
9 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Andy, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Marcus, Harrison, and the front desk team provided you with first-class service. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Sytner Solihull BMW in the future. Kind regards, The Sytner Solihull BMW Team
Gareth was really helpful,and such a…
Gareth was really helpful,and such a pleasure dealing with him , but unfortunately I wasn’t happy with the MOT , I was under the impression that my car would have a inspection before MOT , and it failed on a cut in the tyre , so now my car has this on its record, and also they said they washed and vacuumed the car , but this wasn’t the case
4 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Chris, thank you for your feedback and for recognising Gareth’s helpfulness. We apologise that the MOT experience did not meet your expectations, particularly regarding the inspection and the condition of your car’s interior. We appreciate your comments about the tyre issue and the cleaning service, as these are important aspects of our customer care. Your feedback is invaluable in helping us improve, and we hope to provide a more satisfactory experience in the future. Kind regards, Sytner Solihull BMW.
It was mostly good
It was mostly good
The satnav was fitted well. I’m very pleased with it
3 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Ian, Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you are very pleased with the satnav installation and that it was fitted well. It is always our aim to provide a high standard of service and ensure our customers leave satisfied. Should you have any further feedback or require assistance in the future, please do not hesitate to get in touch. We truly appreciate your support. Kind regards, Sytner Solihull BMW Team
The receptionists were very…
The receptionists were very professional, polite and helpful making me feel welcome upon my arrival. Olah and Luke(from the Bodyshop team) were also very welcoming, helpful and professional dispensing information and advice in a clear concise manner.
1 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that our reception team made you feel so welcome and that Olah and Luke from the Bodyshop provided clear and helpful advice. It is always our aim to offer professional and courteous service to all our customers. Your recognition means a great deal to the entire team at Sytner Solihull BMW. We look forward to welcoming you back in the future.
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