It was ok we had to wait over 4 hrs for an mot when we were told it will take 2-3 hrs.. we were waiting in the showroom and walked about looking at the cars, we couldn’t fault the fact that we were of... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst mainta... Voir plus
L'entreprise a répondu
I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I ha... Voir plus
L'entreprise a répondu
At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person. The problem part is getting hold of them for service-related queries. If y... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Fusiliers Way, CV34 8DD, Warwick, England, Royaume-Uni
- 01926333888
4,3
Excellent
272 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All of the team were very helpful
All of the team were very helpful, professional and understood my needs.
31 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Deb, Thank you ever so much for your kind words. We are delighted to hear that our team were helpful, professional, and attentive to your needs. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your feedback truly means a great deal to us and encourages the entire team to continue delivering the highest standard of service. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Scope for improvement?
Initial problems with making the service booking, unable to book via the app or through the garage’s website. Made the booking through bmw nationwide (?) service centre. Agreed date, time (11:00), and price. Two days before the service received a text asking me to confirm booking/check in at 8:15. Queried this with the garage, but no adequate response. Emailed the garage about the absence of any meaningful response - no reply as yet. Dropped car off at 11:00. Received a link from the garage which monitored the progress of the service. This informed me that the car would be ready at 12:30. In reality the car was ready to be returned at 13:30. When you are waiting in the vicinity for the work to be completed these projected timings are quite important; and, therefore, the extra hour wait was not particularly welcome.
31 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Rhed, thank you for sharing your experience. We apologise for the difficulties you encountered when booking your service and for the lack of clear communication regarding the change in check-in time. We also appreciate your feedback about the delay in completing the work and understand how important accurate timing is when waiting nearby. Your comments are valuable to us, and we regret any inconvenience caused during your visit to Sytner Warwick BMW.
Good Communication and serice.
28 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Keith, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our communication clear and our service to be of a high standard. It is always our aim to provide a positive experience for all our customers, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Michael, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that you appreciated our customer service and found the health video helpful. It is always our aim to provide a welcoming and informative environment for all our customers. Your feedback is greatly valued and encourages us to maintain the high standards we strive for. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Went for bike promotion weekend
Went for bike promotion weekend. Really well looked after and could not fault premises or workforce. All well informed easy to approach and willing to help
21 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Sharron, Thank you very much for your kind words and for taking the time to share your experience during our bike promotion weekend. We are delighted to hear that you felt well looked after and found our premises and team to be approachable, knowledgeable, and helpful. It is always our aim to provide excellent service in a welcoming environment. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us here at Sytner Warwick BMW. Kind regards, The Sytner Warwick BMW Team
A massive thank you to all the staff …
A massive thank you to all the staff at BMW Warwick for looking after all the bikers on Saturday 21st. And riding over to revs and treating us to brunch.
Fantastic day out for everyone involved
21 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Thank you so much, Bosco, for your kind words and for taking the time to share your experience. We’re delighted to hear that you and all the bikers enjoyed the day at BMW Warwick and the ride over for brunch. It was a pleasure to host such a fantastic event, and we’re thrilled it was a memorable occasion for everyone involved. Your support means a great deal to us, and we look forward to welcoming you back again soon. Safe riding!
I was made to feel welcome by the ladies on the reception and I was advised who my contact would be. I was offered a seat and refreshments whilst they made contact with my technician
I was made to feel welcome and to be part of the experience
25 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Michael, Thank you very much for your kind words. We are delighted to hear that you felt so welcome and truly part of the experience at Sytner Warwick BMW. Creating a warm and inclusive atmosphere for our customers is something we take great pride in. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and hope every visit continues to be just as positive. Best wishes, The Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Tim, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you received great service, especially from Dan. It’s always wonderful to know our team’s efforts are appreciated. Your feedback means a lot to us and encourages us to continue providing the best possible experience for all our customers. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Overall a very good experience with Sytner.
Overall a very good experience with Sytner Warwick. I was looked after by Ronan, who was very helpful and kept me updated on the repair. Also (not least) the repair fixed the problem I had with the car, so I am a happy customer!
23 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear John, thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that Ronan provided helpful and attentive service throughout your repair, and that the issue with your car was successfully resolved. It’s wonderful to know you are a happy customer. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes from the entire team.
Nicholas
Nicholas was very professional and wanted to help me as much as possible .
23 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Philip, Thank you very much for your kind words. We are delighted to hear that Nicholas provided you with professional and attentive service. It is always our aim to assist our customers as much as possible and ensure a positive experience. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
As soon as you walk through the main…
As soon as you walk through the main entrance, you are made to feel welcome whilst being escorted to the service department. Everything was explained, and all work was carried out on time.
20 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience at Sytner Warwick BMW. We are delighted to hear that you felt welcomed from the moment you entered and that our team provided clear explanations throughout your visit. It is wonderful to know that the work was completed on time and met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, The Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Brian, Thank you very much for your kind words. We are delighted to hear that George provided a friendly and efficient service while keeping you well informed throughout your experience. It is always our aim to ensure every customer feels valued and supported. Your positive feedback is greatly appreciated and will be shared with George. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Over processed/ customer not put first
The process for an mot and service is not customer focussed. It involves too much waiting time and excessive processing by phone, online, at reception and then with someone else. The process at Rybrook was more efficient and personal. One person (who took over at the last stage as the person I was booked with to book in my car was not available) was friendly and quick.
4 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Jacqueline, thank you for sharing your feedback. We apologise that the MOT and service process did not meet your expectations and that you found it less customer focused compared to your experience at Rybrook. We appreciate your kind words about the friendly and efficient assistance you received towards the end of your visit. Your comments are valuable to us, and we will take them into consideration to improve the overall experience for our customers. Kind regards, Sytner Warwick BMW.
Starter motor recall
The work was well organised and carried out in timely manner
12 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear J Mileto, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the work was well organised and completed in a timely manner. It is always our aim to provide a smooth and efficient service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Kind regards, The Sytner Warwick BMW Team
Excellent Customer Service.
I'm always made to feel welcome and my custom highly valued. My car was serviced within the estimated time and returned to me in pristine condition. The only small problem was that I had booked the service by phone and was given a 9:00am booking on a Saturday morning. The previous day I received a text message telling me to be there at 8:00pm. No problem, except that the dealership doesn't open until 8:30am on a Saturday. It being a frosty morning I had a cold wait until the doors finally opened. Your staff kindly agreed to reduce my invoice for the inconvenience so I am still going to give 5 stars in my review.
14 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Ian, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear you felt welcome and valued, and that your car was returned in pristine condition. We do apologise for the confusion regarding your booking time and the early wait on a frosty morning. We appreciate your understanding and are grateful for your continued support. We look forward to welcoming you back to Sytner Warwick BMW in the future.
Excellent service.
10 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Patt Stock, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced excellent service at Sytner Warwick BMW. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
Staff brilliant, Sytner phone system appalling
Staff at the dealership are brilliant, helpful and will do all they can to resolve issues
Unfortunately the same can’t be said for the phone system. It is impossible to get through the AI to a human and even when you do leave a message it doesn’t get to the right person.
This has been ongoing since they took over years ago with no improvement. Sytner you should be ashamed of yourselves and need to get this sorted
11 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Deborah, thank you for recognising the efforts of our staff. We sincerely apologise for the frustration caused by our phone system and understand how important it is to have clear communication. We appreciate your honest feedback and are sorry this issue has persisted. We would like to invite you to contact our Head of Business, Andy Clements, at andyclements@sytner.co.uk, who would be happy to discuss your concerns further and assist you personally.
First and last time at Warwick BMW
First time buying from BMW, car fantastic but from a sales perspective an absolute shambles. Had Stuart Hodson as our salesman. Was all quick in replying to emails before the sale but after that communication was shocking. Had my personal car bought from BMW and had to wait over 3 weeks with persistence to get my money for my car. Also promised that new registration plates would be made, never happened. Very off putting experiences like this when buying cars, salesman all for it before the sale after the sales gone through lack of contact and having to send chaser to emails to get money for my old car they held for over 3 weeks without paying me. It’ll be the last time I come to BMW in Warwickshire that’s for sure, only positive was the manager who ended up sorting the money being sent to my account.
27 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Byron, We sincerely apologise for the disappointing experience you had with the communication and delays following your purchase. It is certainly not the standard we aim to provide, and we appreciate your feedback. We are pleased the manager was able to assist in resolving the payment issue. We would like to invite you to contact our Used Car Sales Manager Paul Noyce, paulnoyce@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Warwick BMW
A pleasant experience from start to finish
I was very well treated right from the off. The sales exec, Ben Wakeling was very personable as showed good attention to detail. The whole process was smooth and easy to follow. The final presentation of my car on collection was exceptional and most enjoyable. My thanks go to Ben for his help with setting up some basic driving parameters to make my initial driving experience less of a leap into the dark. Much appreciated.
12 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Ben provided such a personable and attentive service throughout your experience. It’s wonderful to know that the process was smooth and that the final presentation of your car met your expectations. We appreciate you recognising the effort put into setting up the driving parameters to ensure a comfortable start. Your thanks will be passed on to Ben, and we hope you enjoy every mile in your new vehicle.
Millie and the team at Warwick Sytner…
Millie and the team at Warwick Sytner are always great. Professional, supportive and give you the reassurance the work will be to a good standard. 🙏
10 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Thank you very much, Matt, for your kind words and positive feedback. We’re delighted to hear that Millie and the team at Warwick Sytner have provided you with professional and supportive service. It’s always our aim to offer reassurance and maintain high standards in all the work we carry out. Your appreciation means a great deal to us, and we look forward to continuing to support you with your BMW in the future. Thanks again for choosing Warwick Sytner.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.