Another great experience at MINI Worcester. Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout... Voir plus
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Établissement
Changer d'établissementWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
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Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything w... Voir plus
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Booked in online , left car there in the morning, they send a video report though pm it was clear and precise , car collected later pm . There was also a tracking app to follow the cars progress. Tom... Voir plus
L'entreprise a répondu
The MOT etc were easy to book. Communications before the day good. On the days I was supported by Thomas Kelly who was friendly polite and respectful. He informed me about the whole process, what to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, Royaume-Uni
- 01905459600
4,5
Excellent
302 avis
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Pleasant efficient service
Pleasant efficient service. All done on time.
Much better than Wolverhampton, glad I changed to Worcester
18 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Matt, Thank you very much for your kind words and for choosing Sytner Worcester BMW. We are delighted to hear that you found our service pleasant and efficient, and that everything was completed on time. It’s wonderful to know that your experience here has been much better than at Wolverhampton. We truly appreciate your custom and are pleased that you are happy with your decision to switch to Worcester. We look forward to welcoming you back in the future. Best regards, The Sytner Worcester BMW Team
As usual serviced on the day and within…
As usual serviced on the day and within the time frame returned nice and clean with a full report
18 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Barrie, Thank you very much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that your service was completed promptly and within the expected time frame. It’s great to know your vehicle was returned to you clean and with a full report, providing you with peace of mind. Your continued trust and support mean a great deal to us. We look forward to welcoming you back in the future. Kind regards, The Sytner Worcester BMW Team
After leaving 3 messages at BMW Sytner…
After leaving 3 messages at BMW Sytner Worcester asking for an urgent call back as I had a warning light come up as well as a recall notification
In the end I had to call BMW customer services to complain. They managed to speak to someone in Worcester and transferred the call.
When the car was eventually booked in, I was told at 5pm after dropping the car off at 8.15am that the repairs were taking longer. I made it clear previously that I needed the car for daily hospital appointments. The labour was less than 1 hr, so I was expecting the car to be completed first thing the next morning, only to be advised that the car hadn’t been started as priority was being given to waiting customers. Not great service which would have been a lot worse if it wasn’t for Emma.
16 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear David, We sincerely apologise for the inconvenience and frustration you experienced with your recent visit to Sytner Worcester BMW. We appreciate you recognising Emma’s efforts during this time. Your concerns regarding communication and prioritisation are taken seriously. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your experience further and ensure your concerns are fully addressed. Kind regards, Sytner Worcester BMW
Very happy with their service
I have come from a dealer that is located closer to me but I became unhappy with their service and felt I was having services and items pushed on me that I did not necessarily require. Since relocating to Sytner, I have found their service pleasant and efficient, and have been impressed by the level of communication, before and during my service appointments.
12 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Ian, thank you very much for your kind words and for choosing Sytner Worcester BMW. We are delighted to hear that you have found our service pleasant, efficient, and transparent. It is always our aim to provide clear communication and ensure our customers feel comfortable and well-informed throughout their service appointments. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the high standard of care you deserve. Thank you once again for your support.
Réponse de Sytner Group - Sytner Worcester BMW
Dear Dave, Thank you very much for your kind words. We are delighted to hear that you found our service both efficient and polite. It is always our aim to provide a seamless and pleasant experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Worcester BMW. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, The Sytner Worcester BMW Team
Warm welcome
Warm welcome on arrival from reception team. Samantha then explained what would be carried out and clearly explained the costs. Car taken in on time and Samantha kindly kept me updated on progress. Car Finished at time they said it would and was lovely and clean and shiny from the valet team. Cannot fault and my thanks to the excellent team in Styner Worcester .
12 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Avril, Thank you very much for your kind words and for taking the time to share your experience at Sytner Worcester BMW. We are delighted to hear that Samantha and the team provided a warm welcome and clear communication throughout your visit. It’s wonderful to know your car was ready on time and left looking immaculate thanks to our valet team. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
I was very well looked after by Thomas…
I was very well looked after by Thomas who was extremely helpful.
10 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Anna, Thank you very much for your kind words. We are delighted to hear that Thomas provided you with such helpful and attentive service during your visit. It is always our aim to ensure every customer feels well looked after and valued. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We hope to welcome you back to Sytner Worcester BMW in the near future. Kind regards, The Sytner Worcester BMW Team
Good service friendly staff just so…
Good service friendly staff just so difficult to speak to anybody to book in service !
10 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Chris, thank you for your kind words regarding our friendly staff and service. We appreciate your feedback about the difficulty in reaching us to book a service and apologise for any inconvenience caused. We understand how important it is to have a smooth and straightforward booking experience. Your comments are valuable to us, and we hope that despite this, your overall experience with Sytner Worcester BMW remains positive. We look forward to welcoming you again in the future.
Routine MOT
Routine MOT
Easy online booking with a reminder.
Friendly and efficient welcome from a knowledgeable and professional member of staff.
I chose the sit and wait option. Complimentary drinks and a comfortable seating area, with a desk if needed. (WiFi could be a bit faster if I was over critical)
A video of the initial health check came through quickly.
Once the car had completed its MOT (with wash and vac) the payment and paperwork were completed by the same staff member (continuity is important in a customer facing role).
A really excellent experience, which is why I use them regularly for all my servicing needs.
9 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Thank you, Baldy, for your kind and detailed review. We’re delighted to hear that you found the online booking straightforward and appreciated the friendly, professional service from our team. It’s great to know the sit and wait option, along with the complimentary refreshments and comfortable seating, contributed to a positive experience. We’re pleased the MOT process, including the health check video and continuity of service, met your expectations. Your continued trust in us for all your servicing needs is truly valued.
Excellent Customer service and with…
Excellent Customer service and with care and attention to my special car Samantha was proactive and kept me well informed at everystep especially during the diagnostics and fault finding period.
29 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Mr Singh, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Samantha provided excellent customer service with the care and attention your special car deserves. It is wonderful to know she kept you well informed throughout the diagnostics and fault-finding process. Your feedback is greatly appreciated, and we are pleased to have met your expectations. We look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
Great friendly service and really…
Great friendly service and really looked after well.
Reception greeted me in the morning, checked me in and were very friendly and offered me a coffee and a place to wait out of the rain.
Stuart Bayliss looked after me and kept me updated with the progress of my vehicle, offering expert advice and looked over my vehicle afterwards to ensure all was okay. Very friendly and customer focused and I would use yourselves again without hesitation based on this, and I was booked in really quickly; thank you, really appreciate it.
6 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Liam, Thank you very much for your kind and detailed review. We’re delighted to hear that Stuart and the team provided a friendly, professional service and kept you well informed throughout. It’s wonderful to know you felt looked after from the moment you arrived and that our reception made you comfortable. We truly appreciate your positive comments and your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
Shiny showroom but not such great customer service
Having acquired / leased 7 BMW and MIni vehicles over the past 6 years, it's disappointing at the lack of interest when walking into Worcester BMW and asking for a quick tyre check...The response was a shoulder shrug and then that I would need to book the vehicle in for assessment. A 5 minute drive to another service provider was very different with great customer attention and an immediate order placed for new tyres. More of a shame for Sytner as my current IX3 is due to be replaced in 5 months time. I wont be going back to Sytner.
4 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Steve, Thank you for sharing your experience. We are truly sorry to hear that your recent visit did not meet the high standards you have come to expect from us over the years. Your feedback is important, and we would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your concerns further. We value your loyalty and hope to better understand how we might improve your experience. Kind regards, Sytner Worcester BMW Team
Really good communication with service…
Really good communication with service assistant at all times, pleased with everything.
2 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Derek, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you were pleased with the communication from our service assistant and that everything met your expectations. It is always our aim to provide clear and helpful support throughout your visit. Your positive feedback is greatly appreciated and motivates us to maintain the high standards our customers deserve. We look forward to welcoming you back in the future. Kind regards, The Sytner Worcester BMW Team
Réponse de Sytner Group - Sytner Worcester BMW
Dear Elizabeth, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that your experience with Sytner Worcester BMW was excellent and could not have been better. It is always our aim to provide the highest standard of service, and your kind words truly mean a great deal to the entire team. We look forward to welcoming you back in the future and continuing to exceed your expectations. Warm regards, The Sytner Worcester BMW Team
The service advisor was welcoming and…
The service advisor was welcoming and polite.
The work was carried out efficiently in a reasonable amount of time.
Competitive price.
28 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that our service advisor was welcoming and polite, and that the work was completed efficiently within a reasonable timeframe. It is also great to know you found our pricing competitive. Your positive feedback is greatly appreciated and motivates our team to maintain high standards. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
We were kept informed throughout the…
We were kept informed throughout the booking
Very polite and professional
29 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Rita, Thank you very much for your kind words. We are delighted to hear that you felt well informed throughout the booking process and found our team polite and professional. It is always our aim to provide a seamless and pleasant experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Worcester BMW. We look forward to welcoming you back in the future. Kind regards, Sytner Worcester BMW
Syner must be writing these reviews the…
Syner must be writing these reviews the service when buying a car is good but the service department is diabolical rude don’t care about the service they are giving .
I will never buy or go back there .
29 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Mr Farley, We are genuinely sorry to hear about your disappointing experience with our service department. It is never our intention to come across as rude or uncaring, and we sincerely apologise if that was how you felt. We value all feedback as it helps us improve. Your comments have been noted, and we hope that in future you might reconsider and allow us the opportunity to provide the high standard of service we strive to deliver. Kind regards, Sytner Worcester BMW
Whilst the online booking could have…
Whilst the online booking could have been better the staff at Worcester were great
28 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Jason, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team at Worcester provided you with great service. Your feedback regarding the online booking process is appreciated, and we understand how important a smooth experience is. It’s wonderful to know that despite this, our staff made a positive impression. We look forward to welcoming you back to Sytner Worcester BMW in the future.
Clear Information
I was kept informed before and during my service. Your service team member was polite and helpful throughout.
28 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Margaret, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you felt well informed before and during your service, and that our team member was polite and helpful throughout. It is always our aim to provide excellent customer care, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
Great people
Great welcome. Excellent replacement car. Kept in touch well. Clear explanations start and end . Great staff.
27 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Philip, Thank you very much for your kind words and positive feedback. We are delighted to hear that you felt welcomed and appreciated the excellent replacement car provided. It’s wonderful to know our team kept in touch effectively and offered clear explanations throughout your experience. Your recognition of our staff means a great deal to us. We truly value your support and look forward to assisting you again in the future. Best wishes, The Sytner Worcester BMW Team
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