The service was fantastic, I dropped my car off for an MOT, drove into the building and handed my keys over. I had booked a waiting appointment and they had some desks at the back for working, WiF... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had the absolute pleasure of being looked after by Louis and Hannah. Louis was superb, worked very well with what we was looking for and within our budget. Nothing was a trouble for him an... Voir plus
L'entreprise a répondu
Whilst you identified a leak and aim to resolve it, the service picking up my car was questionable, the person i was assigned to look aftrr me didnt whisper even a word to me, left me in the hands of... Voir plus
L'entreprise a répondu
I’ve just completed my car purchase and I’m extremely impressed with the level of service provided by Louis. He was so knowledgeable, patient, and genuinely committed to making sure I chose the right... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Calder Park,Peel Avenue, WF2 7UA, Wakefield, Royaume-Uni
- 01924 241400
4,6
Excellent
750 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service as always
Great service as always. Well looked after and kept informed while my car was in.
Darrian was brilliant, very helpful and friendly.
9 septembre 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Juliet, Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt well looked after and kept informed throughout your visit. It’s wonderful to know that Darrian provided brilliant, helpful, and friendly service – we’ll be sure to pass on your lovely comments. Your continued support means a great deal to us, and we look forward to welcoming you back to Wakefield Audi in the future. Best regards, The Wakefield Audi Team
We had the absolute pleasure of being…
We had the absolute pleasure of being looked after by Louis and Hannah.
Louis was superb, worked very well with what we was looking for and within our budget. Nothing was a trouble for him and kept us in the loop all the way through, will definitely be a returning customer just for the service we received from him. A credit to the company.
The seamless handover was completed by Hannah, everything was explained throughly and we received a couple of aftercare calls which was a nice touch.
Thankyou to Louis and Hannah for such a great experience 🙂
Chris and Rebecca
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you, Chris and Rebecca, for your lovely comments. We’re delighted Louis and Hannah provided such a positive experience and excellent service throughout. It’s wonderful to hear you felt supported and informed every step of the way. We greatly appreciate your kind words and look forward to welcoming you back in the future.
Great staff made for first class…
Great staff made for first class customer experience
5 septembre 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear SD, Thank you ever so much for your wonderful five-star review. We are delighted to hear that our team provided a first-class customer experience during your visit. It is always our aim to ensure every customer feels valued and well cared for, and it’s heartening to know we achieved this with you. Your kind words mean a great deal to all of us at Wakefield Audi. We truly appreciate you taking the time to share your positive experience. Warm regards, The Wakefield Audi Team
Questionable
Whilst you identified a leak and aim to resolve it, the service picking up my car was questionable, the person i was assigned to look aftrr me didnt whisper even a word to me, left me in the hands of someone else. No communication about booking my car in again until I pressed, also. It appears you didnt replace my pollen filter as part of the service, the original one remains in ther vehicle, with clips not attached to hold it in, if you would like to continue my custom, please do better
4 septembre 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Martyn, thank you for your feedback. We apologise for the lack of communication and for not meeting your expectations during the collection of your vehicle. It is regrettable that the pollen filter was not replaced and that the clips were left unattached. We understand how important clear updates and thorough service are, and we appreciate you bringing these concerns to our attention. Your comments will be taken seriously as we strive to improve our customer experience. Kind regards, Wakefield Audi.
Brilliant Audi Service
The service was fantastic, I dropped my car off for an MOT, drove into the building and handed my keys over. I had booked a waiting appointment and they had some desks at the back for working, WiFi was great and they came around regularly to offer a drink if needed. Got a complimentary wash and vac included and all done in a few hours, you also get a link on your phone which tells you what stage they are upto and estimated finish time.
Will definitely be taking may car back for service and MOT
4 septembre 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you, Martin, for your fantastic review. We’re delighted to hear you found the service efficient and the waiting area comfortable with good WiFi. It’s great to know the regular check-ins and complimentary wash and vacuum added to your positive experience. We always aim to keep our customers informed throughout the process, and it’s wonderful that the tracking link was helpful. We look forward to welcoming you back for your next MOT and service. Your support is greatly appreciated.
Louis Baker was very helpful
Louis Baker was very helpful. Appreciate your help ! Kept me informed throughout the whole purchase process and nothing was too much trouble.
Thank you
26 août 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that Louis was able to assist you so effectively throughout the purchase process. Keeping our customers informed and ensuring that nothing is too much trouble is something we truly value. Your appreciation means a great deal to the whole team at Wakefield Audi. We hope you continue to enjoy your vehicle and look forward to being of service again in the future. Thank you once again.
I’ve just completed my car purchase and…
I’ve just completed my car purchase and I’m extremely impressed with the level of service provided by Louis. He was so knowledgeable, patient, and genuinely committed to making sure I chose the right vehicle for my needs. Communication was excellent, every step was clearly explained, and the handover was smooth and well organised. It’s rare to find a dealership that makes you feel valued as a customer, but they absolutely did. I’m thrilled with my car and highly recommend their service. I wouldn’t hesitate to buy my next car from them and hope Louis will be there too to assist me.
20 août 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you very much for your kind words, AH. We’re delighted to hear that Louis provided such knowledgeable and patient service throughout your purchase. It’s wonderful to know you felt valued and well informed every step of the way. We truly appreciate your recommendation and are thrilled that you’re pleased with your new car. We look forward to assisting you again in the future and hope Louis will be on hand when that time comes. Enjoy your new vehicle!
I couldn’t recommend Wakefield Audi…
I couldn’t recommend Wakefield Audi enough because of the incredible customer service I recieved from Dale. Dale was great, he was so helpful with everything to do with my A1, ensured that I understood everything well, and did everything he could to make the figures work. His customer service really was exceptional, I am so happy with my car and the support I have received from him during the process. The showroom is also lovely and so welcoming which adds to the experience. I will 100% be back in the future for my next car with this branch and Dale, super happy customer thank you Audi Wakefield! 👏
21 août 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you so much, Amy Louise, for your wonderful review. We’re delighted to hear that Dale provided exceptional customer service and made your experience with your A1 so positive. It’s fantastic to know you felt well supported throughout and enjoyed the welcoming atmosphere of our showroom. Your kind words truly mean a lot to us. We look forward to welcoming you back to Wakefield Audi when it’s time for your next car. Thank you once again for choosing us!
Very professional and collecting the…
Very professional and collecting the car was a classy experience
20 août 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Tony, Thank you ever so much for your kind words. We are delighted to hear that you found your experience both very professional and enjoyable, especially the moment of collecting your car. At Wakefield Audi, we take great pride in ensuring every aspect of our service reflects the quality and class our customers deserve. Your feedback is truly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, The Wakefield Audi Team
Absolutely shocking customer service…
Absolutely shocking customer service from both Audi Wakefield and Audi UK. Avoid at all costs.
The entire experience we have received has caused significant stress and anxiety for both myself and my husband. We have had 3 weeks of hell and been unable to focus on anything else, as I have been driving an unsafe vehicle that could have endangered my life and that of my family due to system errors which I was unaware of until the car malfunctioned at 40 mph. I am now extremely hesitant to drive the car again and am very dissatisfied with the overall situation, from the vehicle's faults to the service I received regarding the hire car.
The whole customer experience from Audi Wakefield, the Audi customer service team has been appalling each person you speak to says the other person is lying!!!!
This is our replacement car from a previous brand new A5 which had the same faults we was mis sold the car as we was advised all issues have been resolved. Nobody will take ownership of the issues.
17 août 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Georgie, We are truly sorry to hear about your distressing experience with both Audi Wakefield and Audi UK. Your safety and satisfaction are of paramount importance, and it is deeply disappointing that you have felt unsupported and let down. We completely understand your frustrations regarding the vehicle faults and the customer service you encountered. Please be assured your concerns are taken seriously, and we sincerely apologise for any anxiety caused during this difficult time. Thank you for sharing your feedback.
The staff in the audi garage couldn't…
The staff in the audi garage couldn't of been friendlier i had to wait 2 hours for my car they kept making me drinks and asking if i was alright what a friendly team.
12 août 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you, PennyMiles, for your lovely review. We’re delighted to hear our team made your wait comfortable and welcoming. It’s wonderful that our staff’s friendly approach and attention made a positive impression. We truly appreciate you taking the time to share your experience and hope to see you again soon at Wakefield Audi.
Fast track check in
Fast track check in, customer focused staff, overall customer centric service.
11 août 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Mr James, thank you for your kind words. We are delighted to hear you appreciated the fast-track check-in and the customer-focused approach of our team. Providing a customer-centric service is something we take great pride in. We look forward to welcoming you back to Wakefield Audi in the future.
What I love about visiting Audi is ….
What I love about visiting Audi Wakefield when I take my car in for a service or MOT is how easy it is. The customer service is outstanding. Drop off is quick, great communication on progress throughout. I love the vehicle health check video. All the staff are really helpful. The wash and valet is the bonus and is also appreciated-I always feel I’m leaving with a new car!! Thank you.
7 août 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Ms Mitchell, Thank you very much for your wonderful review. We are delighted to hear that you find the service and MOT process easy and appreciate our customer care, especially the communication and vehicle health check video. It’s fantastic to know that the team’s efforts and the wash and valet make you feel like you’re driving away in a new car. Your kind words truly mean a lot to us. We look forward to welcoming you back to Wakefield Audi in the future. Best regards, The Wakefield Audi Team
The staff are great at Wakefield Audi…
The staff are great at Wakefield Audi and nothing is too much trouble
3 août 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you ever so much for your kind words. We’re delighted to hear our team at Wakefield Audi made such a positive impression. It’s always our pleasure to assist and ensure everything is as smooth as possible. Your feedback truly means a lot to us, and we look forward to welcoming you back in the future.
Smooth Handover
The handover was very smooth, and Hannah and Joel were both very helpful in explaining how the car worked and answering any questions I had.
31 juillet 2026
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Sach, thank you very much for your kind words. We’re delighted to hear that the handover process was smooth and that Hannah and Joel were able to assist you effectively. It’s always our aim to ensure every customer feels confident and well-informed about their new vehicle. Your feedback is greatly appreciated and motivates the team to continue providing excellent service. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Wakefield Audi Team
I have recently bought a TT from…
I have recently bought a TT from Wakefield Audi.The sales executive who helped me order the car , and finalise the purchase was Will Handley.I cannot thank Will enough for making the whole process so straightforward and easy.He is very professional and friendly, and I cannot recommend him highly enough.
16 juillet 2026
Avis spontané
car was booked in quickly
car was booked in quickly, excellent communication and the video showing the work completed was excellent, thank you Audi Wakefield.
15 juillet 2026
Avis spontané
2nd car
Have just bought my 2nd car from Louis. Can't fault the service he has provided us and the great deal he managed to sort. Would highly recommend.
10 juillet 2026
Avis spontané
From entering the show room I received…
From entering the show room I received a first class experience and service from the staff. Everyone I spoke to was polite, proffessional and knowledgeable I would especially like to thank Will Handley who dealt with my car purchase and went out of his way to ensure all ran smoothly.
8 juillet 2026
Avis spontané
Amazing service from Wakefield Audi
Amazing service from Wakefield Audi. From start to finish the buying process was faultless. Thank you to Shane for looking after us so well.
7 juillet 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.