I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowle... Voir plus
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I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... Voir plus
L'entreprise a répondu
Very easy to check in. Great attention from Ciprain who explained all options very professionally. Also a nice environment to wait in.
Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
958 Great West Rd, TW8 9BQ, Brentford, Royaume-Uni
- 020 8380 4000
4,6
Excellent
1 k avis
Demande des avis aux clients
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Excellent customer service
3 février 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Robert, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
On the day
On the day, my services advisor was Nitesh Varsani, Took care of my vehicle and kept me up-to-date and contacted me when it was ready to pick up.
2 février 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Les, Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
Great service
Great service, the repairs done in no time, very reasonable bill as well.
7 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Dmitri, thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service efficient and the repairs completed promptly. It’s wonderful to know that you also felt the bill was reasonable. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Work is effective but customer service is appalling
Switched to Audi West London with my new car for regular servicing and every experience I've had with their customer facing teams has been poor. On my service, the representative couldn't answer standard service questions (he was junior and not the person named as my rep), pricing wasn't made clear and today when calling with an enquiry the team didn't want to speak on the phone, didn't offer solutions nor wanted to understand the problem. Their service work is good, but customers service amoung the worst in person and over the phone.
3 février 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Christian, we are sorry to hear about your disappointing experience with our customer service team at Audi West London. It is certainly not the standard we aim to provide, and we apologise for any frustration caused. We appreciate your positive comments regarding the quality of our service work. If there is anything further that we can assist please do feel free to contact us directly, Kind regards, West London Audi
Not the best service experience
The service guy who attended to me was not very professional and i didn't appreciate his style of communications which i dont believe is inline with good customer service experience.
30 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you for sharing your feedback Simmo. We are sorry to hear that your experience with our service team did not meet your expectations, particularly regarding communication and professionalism. At West London Audi, we strive to provide excellent customer service and regret that this was not reflected during your visit. If there is anything further that we can assist please do feel free to contact us directly, Kind regards, West London Audi
West London Audi Is Superb
Kreshnik Gjakolli was superb from start to finish!
31 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you ever so much Gary for your wonderful 5-star review. We are absolutely delighted to hear that Kreshnik Gjakolli provided superb service from start to finish. Best wishes, The West London Audi Team
The service team are great
The service team are great. I’ve bought my cars here for years, and had them serviced too. Anoop is a great professional- I highly recommend asking for him when you need servicing or repairs!
29 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you very much for your kind words and continued loyalty over the years. We’re delighted to hear that Anoop and the service team have consistently provided you with a professional and positive experience. Your satisfaction means a great deal to all of us here at West London Audi.
Great Service & facilities
The facilities whilst waiting for my vehicle, staff members were very nice
Malik Shehzad was fantastic and gave me regular updates during the day in regards to my vehicle and explained the report to me afterwards
21 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Charlie, thank you very much for your kind words and for taking the time to share your experience with us. Your positive feedback is greatly appreciated and motivates us to maintain high standards. We look forward to welcoming you back in the future.
Great service today at Audi
Great service today at Audi! Nitish Varsani made the whole process easy. He wasn't pushy and provided exactly the right amount of guidance and support. I'll definitely be coming back to him for my next service if he’s still available.
28 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Ankith, thank you very much for your kind words and for taking the time to share your experience. We truly appreciate your loyalty and look forward to welcoming you back for your next service. Best wishes from the team at West London Audi.
Thank You David Taylor of West London…
Thank You David Taylor of West London Audi
Its not often I will spend the time to write a review but credit ware credit due, I popped into West London Audi as i was passing to enquire about part x my company car, David took the time to asked me what I needed and with in an hour David had found a car and in stock, all very easy.
I pick the car up two days cant wait, Thank you David for all your help.
29 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you Martin, for your kind words and for taking the time to share your experience. We’re delighted to hear that David was able to assist you so efficiently and find the perfect car within such a short time. We hope you enjoy your new vehicle and look forward to welcoming you back to West London Audi in the future. Thanks again for your lovely review.
Very welcoming and professional staff
Very welcoming and professional staff. Great premises. Car was delivered ahead of plan.
23 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Bruno - Thank you very much for your kind words and positive feedback. We look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
⭐️⭐️⭐️⭐️⭐️ Outstanding service from Claudiu at West London Audi
⭐️⭐️⭐️⭐️⭐️
We recently purchased our new car from West London Audi and had the absolute pleasure of being looked after by Claudiu. From start to finish, the experience was seamless, professional, and genuinely enjoyable.
The handover was smooth and clearly explained, and we drove away feeling confident, valued, and delighted with our new car.
A big thank you to Claudiu for such exceptional customer service — he truly represents Audi at its best. We wouldn’t hesitate to recommend him and West London Audi to anyone looking for a premium car-buying experience.
26 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Alexandra, thank you ever so much for your wonderful review. We greatly appreciate your recommendation and hope you continue to enjoy your new Audi for many miles to come. Warm regards, West London Audi Team
Excellent personal service
Excellent personal service, very clear communication and delight to deal with all round.
16 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Joe, thank you ever so much for your kind words and for taking the time to share your experience with West London Audi. We look forward to welcoming you back in the future. Best wishes, The West London Audi Team
Réponse de Sytner Group - West London Audi
Mason, thank you very much for your fantastic 5-star review. Thanks once again for choosing West London Audi. Best regards, The West London Audi Team
Very welcoming plus venue very pleasant…
Very welcoming plus venue very pleasant staff very helpful .
13 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Maura. Thank you ever so much for your kind words. We are delighted to hear that you found our venue welcoming and pleasant, and that our staff were helpful throughout your visit. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
West London Audi - Great Customer Service
David T at West London Audi was super helpful, patient and informative and made the whole experience very good. The showroom is also worth just visiting.
3 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that David T provided such a helpful, patient, and informative experience during your visit. It’s wonderful to know that the showroom itself made a favourable impression as well. Your support means a great deal to us, and we hope to welcome you back to West London Audi in the future. Wishing you many enjoyable journeys in your new vehicle.
Ben was great from beginning to end
Ben was great from beginning to end. Kept to timetables no wasted time new everything I needed to know
6 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you very much for your kind words Matt. We’re delighted to hear that Ben provided such a positive experience from start to finish. It’s great to know that the timetables were adhered to and that you felt well informed throughout. We always aim to offer a smooth and efficient service, so your feedback is truly appreciated. We hope to welcome you back to West London Audi in the future and continue to meet your expectations. Thanks again for your support.
All the employees were lovely and I was…
All the employees were lovely and I was able to stay and wait for my car in the customer business lounge. Malik who was looking after my car was very helpful. He always came and updated me about the progress of my car.
2 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Safiya - Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Car was repaired in 1 day as arranged…
Car was repaired in 1 day as arranged so I had it back that evening.
10 décembre 2025
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Martin, Thank you very much for your kind words and for taking the time to leave us a 5-star review. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes, The West London Audi Team
Good communication and ability to sort…
Good communication and ability to sort out the problem.
19 décembre 2025
Avis spontané
Réponse de Sytner Group - West London Audi
Dear R Hooley, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to assisting you again in the future.
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