I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowle... Voir plus
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I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... Voir plus
L'entreprise a répondu
Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
I would like to express my sincere gratitude to the team at Sytner West London for their exceptional service. Back in May, my husband purchased his Audi from them, and after such a fantastic experie... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
958 Great West Rd, TW8 9BQ, Brentford, Royaume-Uni
- 020 8380 4000
4,6
Excellent
1 k avis
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Kreshnik was welcoming and supportive…
Kreshnik was welcoming and supportive in getting me the car that I wanted.
17 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Amar, Thank you very much for your kind words. We are delighted to hear that Kreshnik was welcoming and supportive throughout your car purchase. We hope you are thoroughly enjoying your new car and look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Horrendous
Asked via Internet for a video of a particular car.
Jacob called within minuites and although he doesn't understand the concept of customer service, he definitely understands the concept of "gaslighting"
Although I indicated many a time that I did not want to engage in any "sales pitch" and only required the aforementioned video. This obviously wasnt what Jacob was going to allow!!
He is a guy that obviously can't take NO from a woman.
Turning the conversation into a battlefield of his ego and trying to change the narrative of the conversation to suit.
22 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Mr Boyle, thank you for taking the time to leave this review, we are in the business of providing a high level of service and it appears that we haven't been able to deliver this to your satisfaction on this occasion. Kind regards, West London Audi Team
Warm welcome from the team
Warm welcome from the team, and work done efficiently and in time.
15 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear C Carey, Thank you very much for your kind words. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at West London Audi. We look forward to welcoming you back in the future.
Really lousy booking system, but great service.
GREAT - availability of taxi service - to and from home.
NOT SO GOOD - Booking of service on phone - Quite frankly, the system is appalling. I went through the questions three or four times and could still not get anyone to answer my question.
If I had not needed an MOT in a hurry, before going on holliday I would have transferred to another Audi dealer.
14 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Nick, thank you for your feedback. We are pleased to hear you found our taxi service convenient. Your comments are invaluable, and we hope to provide a smoother experience in the future. Thank you for choosing West London Audi for your MOT.
Far from professional
Unfortunately, this visit was far from professional. I brought my car in for a service and received it back with several amber advisories noted on the report. However, I was later told that some of those issues would actually result in an MOT failure.
After getting the problems fixed, I booked the car back in for a retest. I was kept waiting all day, and when I finally spoke to Rajesh, a staff member , his attitude was rude and dismissive. The interaction felt unnecessarily unpleasant, with a noticeable lack of professionalism.
It’s a real pity, as I’ve never had such a negative experience here before.
10 février 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Savi, We are truly sorry to hear about your disappointing experience at West London Audi. This is not the standard of service we aim to provide, and we apologise for any inconvenience caused. Kind regards, West London Audi Team
Good experience from the beginning
Good experience from the beginning and kept up to date for the duration the car was with them on the progress and timescales. Staff were pleasant and welcoming. Not sure it could have gone any smoother!
13 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear James, Thank you very much for your kind words and for taking the time to share your experience with us. Your positive feedback means a great deal to us, and we look forward to assisting you again in the future. Best wishes, The West London Audi Team
Réponse de Sytner Group - West London Audi
Thank you very much for your kind words, Martin. We truly appreciate you taking the time to leave us a 5-star review. Should you need any assistance or have any questions, please do not hesitate to get in touch. Thanks once again!
Always amazing service
Always amazing service, taking all the stress away. Fabulous team and well taken care of as a customer.
23 décembre 2025
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Rae, Thank you ever so much for your kind words and wonderful review. We look forward to welcoming you back to West London Audi in the future. Warm regards, The West London Audi Team
Anoop looked after me well
Anoop looked after me well. Was able to secure me a discount on my tires and the brakes, and kept me well informed throughout the process.
9 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Luke, Thank you very much for your kind words. We truly appreciate your feedback and look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
I was greeted in a friendly manner by…
I was greeted in a friendly manner by the car and the desk team. Anoop came and saw me at table 12 promptly and confirmed what was to be done with my car. No surprises and very smooth.
The work was done to schedule and I drove away happy having had the chance to do some work on my laptop.
10 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you very much for your kind words and positive feedback. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future.
Great service and very competitively priced
The best price for my car to be serviced across the whole Audi group so very happy there. Raj, my service agent was a pleasure to deal with and the guy in the car washing department treated my car like his own. First class service all round.
10 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Kieran, Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback means a great deal to us, and we’re pleased to have delivered a first-class service all round. We look forward to welcoming you back in the future.
excellent customer care
excellent communications before during an after the service, highly recommend West London Audi Synter Group and my service advisor was Anoop Narayanan
7 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Mr Hay, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back in the future. Kind regards, West London Audi Sytner Group
Customer service needs to be improved
Sales person was abrupt and very dismissive. I asked for a quotation for repairs 4 times, was bounced around to different people, and it was only because of the forecourt manager’s efforts (after my service was completed) that this was addressed. Once he supported this, I received a quotation for parts to order, and a cost on labor from the internal team. Obvious that the receptionist, forecourt and back office are the ones that provide the real service in this location (100%). Disappointing
2 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Jen, Thank you for your honest feedback. We apologise for the experience you had with our sales team and understand your frustration. It is encouraging to hear that our forecourt manager and other staff provided the support you needed. Kind regards, West London Audi
Excellent and efficient service for my…
Excellent and efficient service for my car. Friendly staff, nice coffee and keep you up to date. I would highly recommend!
1 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Louise, Thank you ever so much for your kind words and for taking the time to share your experience with us. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Paris who was in charge of my vehicle…
Paris who was in charge of my vehicle was extremely, courteous, friendly and knowledgeable.
Unfortunately the previous ladies on reception 6 months ago have left to work in other departments.
Their replacements clearly didn't want to be there, were rude, stroppy and unhelpful, which put a dampener on the experience as I had a waiting book as my car was being serviced!!
30 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Fiona, thank you for your feedback. We are pleased to hear that Paris provided you with courteous and knowledgeable service. However, we are truly sorry to learn that your experience with our reception team did not meet your expectations. We appreciate you bringing this to our attention, as it helps us understand where improvements are needed. Your comments are valued, and we hope your next visit will be more positive throughout. Kind regards from the West London Audi team.
Excellent and efficient service, as always!
I had my car serviced at West London Audi yesterday and was very pleased with the experience. Everything was handled efficiently from start to finish. The staff were professional, friendly and well organised, and both the handover and collection were completed with minimal waiting time. The whole process felt smooth and straightforward. Thoroughly recommended.
1 avril 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Nick, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best regards, The West London Audi Team
Very professional and high quality service
Very professional, high‑quality, and personable customer service throughout. My car was serviced promptly, and I was immediately provided with a clear update on any future work required. I also received an email confirmation that included a video of my car inspection, which was unexpected and extremely helpful. The complimentary valet service was a lovely touch and very much appreciated. Thank you, West London Audi, for such an excellent overall experience.
30 janvier 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Edyta, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service professional, efficient, and personable. It’s wonderful to know the video inspection and complimentary valet service added value to your visit. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to West London Audi in the future. Best wishes, West London Audi Team
We have received a brilliant customer service from Kash Riaz Riaz @ West London branch from
We have received a brilliant customer zero from Kash Riaz when we bought our new car recently. We have been their customer for long time but the service we received this time was unbeatable. He looked after the process from the start very well and went beyond the expectations. Really satisfied and recommend..
30 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Kumudumali, Thank you ever so much for your wonderful review. It’s always a pleasure to support our long-standing customers and to exceed expectations is truly rewarding. Your kind recommendation means a great deal to us. We look forward to continuing to assist you in the future and hope you enjoy your new car immensely. Best wishes, West London Audi Team
My advisor was informative and perfect…
My advisor was informative and perfect for me!
27 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Sidharth, Thank you very much for your kind words. We are delighted to hear that your advisor was informative and suited your needs perfectly. We truly appreciate you taking the time to share your experience and hope to welcome you back to West London Audi in the future. Best wishes, The West London Audi Team
Very well organised set up and a very…
Very well organised set up and a very welcoming team.
26 mars 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you ever so much for your kind words. We are delighted to hear that you found our set up well organised and our team welcoming. We look forward to welcoming you back to West London Audi in the future.
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