Teachers' Pensions Avis 

Where do you start? My wife retired in 2019 and is still waiting for her RSS. During the affected period she paid over £12k into the system with no indication of when we will hear anything. When my father died 4 years ago, of all the organisations we had to contact the TPS were by a million miles the least sympathetic. They are, of course, run by Capita so we should not be surprised. Now we know they are being taken over next year we can probably expect them to do even less than they are at the moment as they wind down their operation. Hopefully the new administrators will be better, hard to see how they could be any worse.

There's 'useless', and then there's Teachers' Pensions. Almost an hour's wait on the phone, only to be then informed that their system was down. So nothing doing. Breezily told to ring back later. Well why not. Spend a few more quid, wait another hour on hold. Who cares. Well certainly not TP. I thought they were hopless last year, yet twelve months on they're even worse. All this rigmarole just to let them know I'm still alive; the dreaded 'change in circumstance' letter having its annual outing.

Teachers Pensions are not fit for purpose. Underfunded and understaffed. Still not received my RSS to address the McCloud ruling, despite multiple promises and timescales that have all fallen by the wayside. The government is partly to blame for this, of course, but couldn't give a monkeys.

After receiving my RSS I am still waiting for my 18K to be paid. This was supposed to happen within 90 days and it has now been 9 months since I sent my form back. I have made complaints to teachers pension and to the DfE but they just give the same standard reply. Disgusting treatment of people who gave their all to educating children during their working life. A real kick in the teeth!

I taught for a short time , for a university as a associate lecturer and at college as a lecturer. I am a nurse and decided to return to nursing. With only 10 months teaching I decided to withdraw my pension payment and reinvest. After four months and a complaint I received a reply stating that they hadn't received information from my employer over my pension payment and they can't do anything. Except, they have in black and white all monies taken . Again it's up to your employer I stated that I left as can be seen four months ago. There response in a passive aggressive letter there hand were tied until they hear from my employer. My ex employer stated not recieving any correspondence from TP and they have all the information. But TP refused my refund and state they are within their rights . I have no idea what they want or what I can do

Negative stats.
Like many others I am waiting for my RSS payment. Choice wax sent back promptly in Feb 25. Owed approx£3k of my hard earned money. Chased numerous times with no reply. Complaint sent with no reply. The 90 working days wait for payment has come and gone. The 15 working days for reply to complaints had come and gone. I did get an automated reply by email stating my application would be processed in 10 working days and that had come and gone. Difficult to contact and no helpful answer as to when to expect payment when you get through. Absolutely appalling service. Not fit for purpose.

After more than a decade of regular pension being duly received Capita deemed me to be deceased and abruptly stopped my payments. No warning given. I went without any money for a week, missed appointments and a funeral. They had confused me with another person who had died. This despite unique National Insurance, Teacher Registration, date of birth and address. No trouble taken to check. No duty of care. I reported the missing money to the police as a theft. Called by Capita the following day. Money paid the day after. No guarantee that this will not happen again though. And so I email Teachers' Pensions prior to pay date every month to remind them I am still not dead. And intend to remain so for the foreseeable future. This November marks the anniversary of my experience.

TP are an utter disgrace. What a shambolic and chaotic pension provider. They don't reply to emails, they don't reply to complaints. In any correspondence they ignore important queries. I've had to escalate my complaint to the DFE and fully expect to have to take it the ombudsman. They have caused me serious stress and anxiety and yet seem utterly unaccountable.

Teachers pensions are now going to be in operation by Tata IT (an Indian IT company based in Mumbai where most pensioner hackers are based). WHY has this been even considered!! I am a retired teacher for several years now. I feel like we are being offered up to the lions to lose our pension funds to possible fraudulent groups, who will be able to access all our details , bank accounts etc.
A very worried person. ( We were not even consulted!)

Trying to log into the website. It doesn't recognise my saved password. It won't let me reset my password. Just going round in circles. The chat bot just referred me back to the same circle of doom. Hopeless.

Once upon a time Teachers' Pensions was reliable and helpful, now it is absolutely dreadful. My benefit statement for re-employment has not been visible online for well over a year and apparently IT are still trying to sort it!? I am also affected by the transitional arrangements and have been promised for over two years that it is being sorted out. I have not even received the form to fill in yet and the agent on the telephone said she had no idea when they would get to me as they have so many people to sort out. I retired in 2019 so they have had considerable time for this! I have phoned many times and each time I get a different answer, basically they fob you off with some excuse and do nothing. Secure messages get answered after a few weeks but most questions are unanswered! Let's hope the new pension provider can sort it out, Capita obviously can't! It really isn't fair that people don't know what their final pension amount is. It's very stressful and hard to plan retirement.

Sadly I have to agree with the mountain of one star reviews already on here. Shockingly bad service, ignored messages, long delays, and zero effective help, leaving you feeling completely helpless! Having to go to Ombudsman now.

The Teachers Pension Service are staggeringly bad. It is now ONE YEAR since I applied to receive my pension and have got nowhere. Over the last six months, I have tried lodging complaints and am still waiting for a vague response about their investigation taking longer than expected.

Am still waiting for a response to a complaint made on the 24th September. The depth of uselessness with which the teachers pension is handled is mind boggling. Organising jolly times in breweries springs to mind.

At last you are being exposed for the broken and unaccountable company you are. Well done BBC Watchdog.

Like others, regrettably I can't give a 0 rating. I requested a CETV a year ago, and paid for it in Jan 2025. I was then informed I was affected by the Transitional Protection issues and would need a Remediable Service Statement (RSS) first. I have sent multiple secure messages online, and a number of complaints asking when I'll receive my RSS, but only ever receive a 'holding' letter, if I'm lucky enough to get a response at all. They've had my money for a CETV for 10 months but are nowhere near providing it, so why demand payment from me, then? It takes an hour plus, each time to get through on the phone and then they say they can't give timescales for delivery, or even for answering formal complaints. How is it possible to be so completely inefficient and unprofessional, and inadequate as a pension provider, and not be hauled over the coals by the Government?! Meanwhile, thousands of us are suffering financially and emotionally through no fault of our own. I honestly don't know what to do next as I'm at the end of my tether.

I have been trying to get a resolution (which should be straightforward) to an issue I raised in April 2025. I am still waiting to get this resolved. The communication has been dire. When I call the operatives have no clue and are keen to move you on with (broken) promises that the ‘team’ are on to it and it will be resolved soon. I have made 3 official complaints and still nothing. In addition I am affected by the transition arrangements and was promised a resolution letter (18 months ago) by the end of September. No letter has arrived and no communication has been made. This is seriously affecting my ability to plan for my future and has caused a great deal of stress.

Like everyone else on here I am just adding my voice to the dreadful lack of service and communication at Teachers' Pensions. I recognise that I am in a more fortunate position than many, as I have received the pension due to me at 60. However, since then, I have been unable to access my remaining pension statement/forecast for pensions due at 65 and 67 respectively, so am in limbo over the next stage of my retirement. Like many, I can't make any financial decisions regarding continuing to work or reducing hours further. As with all the other reviews on here the online messaging service receives no answers.

I have been shocked by how poor the customer service has been. I reached out back in April 2025 regarding an issue and it has only been resolved today, 7th October 2025. During this time, I sent multiple contact requests which were just ignored, including two official complaints which have still not been responded to. I sent another message in September 2025 to which I did receive a response - however this was responding to a message from April 2024 and asking if I still needed help with it and if so, I needed to open a new contact form. A year and a half later! When I finally did get a response, which was only when I raised a complaint outside of my teachers pension, there was no apology or even acknowledgement of the stress and worry that this has caused and even now not all issues have been answered. I am incredibly disappointed with the customer service and am still dissatisfied with where I have been left today.

Like many others I would give a minus. I applied to take a 75% draw down on my pension in February 2025 but there is query regarding my years of service which TP seem unwilling or unable to confirm. I am therefore working at a lower salary and receiving none of my pension payments. I have written 2 letters of complaint and sent numerous emails complaining, including many phone calls. I am asked to remain patient.