Zero customer care unfortunately. Waited at the desk On arrival for around 3 minutes whilst two guys who worked there were busy filling up the prize cabinet and gave me no acknowledgement. Wa... Voir plus
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Établissement
Changer d'établissementValley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
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I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... Voir plus
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Easy to check in names and game play waiting for you to begin, food came right after my boys had finished playing, burger and fries where tasteie
L'entreprise a répondu
Fun activity, near to home. Only a couple of snags - having to wait in queue, despite having pre-booked online. Also, there was food waste lying around on some of the tables, so prompt tidying up woul... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Coordonnées de contact
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, Royaume-Uni
- 0333 034 6100
4,1
Bien
227 avis
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Nothing spectacular
Nothing spectacular. Area was dirty when we got there. Not great value for money.
26 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Birthday bowling …
Easy to check in names and game play waiting for you to begin, food came right after my boys had finished playing, burger and fries where tasteie
24 août 2026
Réponse de Tenpin - Croydon
Hi Sacha
We are so pleased to hear that you and your boys had such a great time with us! It's wonderful that the food arrived at the perfect moment after their game. We're glad you enjoyed the burger and fries. Best wishes - Clare
Good service, communication from all staff involved from booking over the phone to the ground staff at work.
Good service, communication from all the staff involved
26 août 2026
Réponse de Tenpin - Croydon
Hi Constance
Thank you for your 5-star review! We are so pleased to hear that you experienced such good service and clear communication from our team. We look forward to welcoming you back again soon! Best wishes - Clare
Réponse de Tenpin - Croydon
Hi Joycelyn
We appreciate the time taken to leave us a 5* rating. We are glad you enjoyed the fast service. Best wishes - Clare
Bowling was great but the cheese burger…
Bowling was great but the cheese burger and chips were cold and dry
26 août 2026
Réponse de Tenpin - Croydon
Hi Maggie
We're glad you enjoyed bowling. We're concerned to hear about your food experience; we are addressing this with our kitchen team. Best wishes - Clare
My partner and I had a wonderful time
My partner and I had a wonderful time. Not bowled in years
22 août 2026
Réponse de Tenpin - Croydon
Hello
We're so glad you and your partner had a wonderful time bowling with us! We appreciate your kind words and hope to see you soon. Best wishes - Clare
It's ok.
It's ok.
Fries were standard. Burger was microwaved. Would recommend avoiding food.
Bowling was again fine.
26 août 2026
Réponse de Tenpin - Croydon
Hi Brad
Thank you for your feedback. We're glad to hear you found the bowling fine. We're sorry to hear that the food didn't meet your expectations, especially regarding the burger. We will share your comments with our team for improvement. Best wishes - Clare
Good
Fun activity, near to home. Only a couple of snags - having to wait in queue, despite having pre-booked online. Also, there was food waste lying around on some of the tables, so prompt tidying up would be good.
26 août 2026
Réponse de Tenpin - Croydon
Hi Iffat
Thank you for your 4-star rating and feedback. We're glad you enjoyed your activity and found our location convenient. We apologize for the wait despite your online booking and for the untidy tables. We will address these points with our team to ensure a better experience for future visits. We hope to see you again soon! Best wishes - Clare
Réponse de Tenpin - Croydon
Hi Neckisha
Thank you for your wonderful 5-star rating! We are so pleased to hear that our team provided such helpful and polite service during your visit. We hope to welcome you back again very soon! Best wishes - Clare
Réponse de Tenpin - Croydon
Hi Khyati,
Thank you for your lovely 5* review at Tenpin Croydon! We are delighted to hear you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
I was able to get a last minute booking…
I was able to get a last minute booking over the phone whilst flying back from holiday the same day, lanes were together and no issues. Only reason for 4 stars and not 5 is because the bar service was long and the bar staff were not very friendly.
20 août 2026
Réponse de Tenpin - Croydon
Hi Charlene, thank you for leaving a 4* review of Tenpin Croydon! We're so glad to hear that we were able to accommodate you and that your experience ran as smoothly as possible, however we are sorry to hear about the long wait times at the bar and that the customer service could have been better. We will be addressing these problems internally. Regardless, we hope to see you again soon! Best wishes-Leila
Zero customer care unfortunately.
Zero customer care unfortunately.
Waited at the desk
On arrival for around 3 minutes whilst two guys who worked there were busy filling up the prize cabinet and gave me no acknowledgement.
Waitied way too long for the burger and chips. Had to ask 3 times and still nothing. This turned up 15 minutes after our game had finished.
Dissapointing
20 août 2026
Réponse de Tenpin - Croydon
Hi Wayne, thank you for taking the time to leave a review of Tenpin Croydon. We are very sorry to hear about the issues you experienced on your recent visit including the fact that you felt that you weren't acknowledged upon check-in and the long wait times for food. We will ensure that the relevant team is made aware to prevent this from happening in the future. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Croydon' for somebody to contact you regarding this. Best wishes-Leila
Friday Frenzy Evening
I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us in 25 mins earlier. That was nice of him. Me & my date had 2 goof games were it was a tie. Enjoyed our evening. Until next time which could be coming in October??
20 août 2026
Réponse de Tenpin - Croydon
Hi Jeanette, thank you for your fantastic 5-star review of Tenpin Croydon! We are so pleased to hear that you and your date had such a great time and that our team was able to get you booked in early. We look forward to welcoming you back again very soon! Best wishes - Mel
Excellent outing
20 août 2026
Réponse de Tenpin - Croydon
Hi there, thank you for leaving a 5* review of Tenpin Croydon! This is wonderful to hear and we look forward to welcoming you back again soon! Best wishes-Leila
Friendly team and atmosphere
Team were friendly and organised; place was kept at a good temprature.
20 août 2026
Réponse de Tenpin - Croydon
Hi Simone, thank you for your 5* review of Tenpin Croydon! We're so glad to hear that you found our team nice and friendly, and that you enjoyed the air-con. See you again soon! Best wishes-Leila
Good experience
It was easy to book. Everyone had fun, we used the arcade and bar while waiting for lanes to become available. They were free by the time of our booking. Went smoothly. Only reason I have not given full stars is the screens put up during covid are still there separating the lanes, we had two lanes and they separated our party which wasn't great when the kids wanted to be with eachother but there were too many for one lane. Hollywood bowl didn't have these and was much better as a bigger party for socialising between lanes.
8 août 2026
Réponse de Tenpin - Croydon
Hi Sarah, thank you for your 4* review of Tenpin Croydon! We're so glad to hear how simple you found the booking process and how fun and smooth your recent experience was. We also appreciate the feedback regarding the screens in-between the lanes and we will ensure that this is passed across to the relevant team for future improvements to be made. Nevertheless, we hope to see you again soon! Best wishes-Leila
Seemed silly that there was only 2…
Seemed silly that there was only 2 people waiting to be served. Me and one other. But u had to move round the other side to then be served by the same person who check us in when I wanted drinks.
12 août 2026
Réponse de Tenpin - Croydon
Hello Michele, Thank you for taking your time to leave us a 4* review. We are sorry to hear the issues you faced while checking in with us. We will look into the reason why this happened. We do hope to see you again soon for a much smoother visit. Many Thanks - Kimberley
Réponse de Tenpin - Croydon
Hi there,
Thank you for your fantastic 5* review at Tenpin Croydon! We are delighted that you've had such a great time whilst on your recent visit to us! Your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph
Very unclean and unhygienic....BEWARE
Son became severely unwell following a visit, picking up a bug requiring hospital intervention.
Cleanliness is extremely poor!
7 août 2026
Réponse de Tenpin - Croydon
Hi there, thank you for taking the time to review Tenpin Croydon. We're sorry to hear that there had been issues with the cleanliness during your visit. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Croydon'. We hope to see you again soon for a better experience. Best wishes, Jade
Réponse de Tenpin - Croydon
Hello Player 1,
Thank you for taking the time to rate Tenpin Croydon 1 stars. We are very sorry to hear about the issues you encountered during your recent visit. We understand your frustration regarding the wait times and the staff experience. Your feedback is important to us and will be shared with the team for improvements. We hope to welcome you back again for a better experience. All the best ~ Laura
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