Teuta Matoshi Avis 

I bought a dress because everyone told me they paid no customs for the UK - horrified a £250 bill arrived! Then, worst of all, DHL did not listen to me and faked a signature (I was in Africa travelling), and the parcel then went missing/ stolen. DHL admitted their fault and said I should contact the company for a refund. Teuta Matoshi are now refusing to refund me, despite me having proof from DHL and no longer wanting the dress as the event has passed.

It feels like a scam because they're trying to use the situation to get a free £700 as they can claim a refund from DHL for the dress back, then send another to replace it, so yes, they send two dresses, but they get £1400 overall without bothering to make another sale.

Now I'm having to go through my bank to try get a chargeback instead!

Absolutely horrendous ! I spend around 800€ for a dress that has threads coming out of, itches everywhere, its so poorly made, the zipper gets caught in the tule and rips it apart. The undergarment of the dress is not sowed in the dress , its literally a cheap mesh skirt that you put under the dress! I sent my measurements, its loose on my breasts and all around my waist is loose and baggy.
its literally the worst dress i ever purchased!
On top of this, she never responds to any messages or emails! Do not order its a waste of money and you literally can’t wear it because thats how bad it scratches your skin!

Ordered a dress for my wedding in January. I got nervous since I hadn't heard anything so I emailed and received a response in less than 24 hours. They were very responsive and friendly. Received my dress in March.

I came back in April to request a fabric sample so my groom could have a matching bow tie, and they returned my email in 12 hours. I even created an account on this website just so I could submit a review the experience blew me away so much!

AND THEN THE DRESS—literally, pictures do not do it justice. The quality of the beading, embroidery, and overall craftsmanship is INCREDIBLE! The custom sizing option was fantastic and gave me peace of mind.

I admit I was nervous to order a dress sight unseen, but it has worked out far better than I could have imagined. There are dupe dresses out there, but they are prints of these fabrics and not the embroidered and beaded versions. Great value for money!

It has been over the 7 weeks they take for an order to arrive and It hasn't been shipped. I ordered a dress on the 19th of January and now it's the 11th of March. It is a normal size, not custom made. The website just says "awaiting fulfilment ". The last time the team answered my message was on the 3rd of March when they told me the dress would be shipped later that week. It didn't. I found the whole situation frustrating and kinda unprofessional.

EDIT:
I contacted the brand on their email. They're more likely to respond there compared to their website. Turns out there was " a small delay in production" that I was not informed about in any way. We kind of settled the issue and the dress will thankfully come on time for the event I ordered it for. They promised me free return shipping and full refund for the order if there were any issues.

EDIT 2:
I received the dress, it was beautiful and very high quality.
Over all they were understanding and managed to work out a solution. I still feel they can work on their communication with clients

i am so stresse because my son's wedding is in 9 days from today and I bought you a dress in your shop I chose the the 3-5 weeks delivery and nothing I have nothing not even a mail from your agent I still have nothing and I CAN'T CONTACT ANY OF YOU SERVICES nobody answer my multiples questions that I sent you a bad reviews because I have nothing for MY SON WEDDING and the deadline is too short to find an another dress in the time !!!!!

I purchased 2 dresses totalling $1793 USD on 23/12/2022. The prices do not include import taxes and GST to Australia, which amounted to approx. $500 AUD. Due to delays in import tax documentations, I received my shipment 2 weeks after the estimated time. All is well until I open the parcel and inspect the goods. The quality was NOT worth the price I paid i.e craftsmanship, poor materials and machinery embellishments (not hand sewn).
The first dress 'Aurora Cape Gown' corset did not have any metal wiring in the bustier, so there was not much structure. The material, tulle, was very thin and had been heavily crinkled due to transit and being in a small box. The wrinkled could not be steamed or reverted back to a smooth texture (the crinkled material was throughout the dress).
The second dress 'Blue Starry Dress' had stars glued to the tulle fabric and again no underwire.

I decided to return the first dress due to the poor quality in the materials. The customer representative, Jon, had been fabulous up until the refund process.

They advised: "After further inspection by our team, we have determined that the dress you returned is not eligible for a return or exchange due to excessive wear and use. Regardless of the circumstances of how the dress arrived, it is still in a heavily used and worn condition which is not acceptable as per our return policy.

We understand that the shipment was delayed, the dress arrived late, and that the weather may not have been suitable for wearing it, but we are unable to process a return or exchange due to the condition in which it was returned."

I reiterated multiple times I did not wear the dress, it arrived in the condition it did due to the packaging and poor quality of materials. I had the shipment less than a week, it is summer in Australia and I did not intend to wear it this season due to it having 3 layers of fabric. Due to the design being extravagant and whimsical, there was no functions to attend. Still, they did not refund me. I've raised a paypal enquiry already.

This is a warning to people looking to purchase from them, hoping this is helpful. Summary:
* beware of import tax
* the quality may not seem as it is pictured
* they do not list the materials online
* refund process is horrendous

Update: Refund was processed after multiple exchanges of emails. I decided NOT to remove the review as I want to warn others that the quality is not what you expect and all the reviews on the website seem fishy.

See other reviews (hard to find): http:// www.scamion. com/ teuta-matoshi-duriqi-a1