TFM Farm and Country Superstore Ltd Avis 27

Arrived at the Bridgnorth store to trip over a folded over door mat in the entrance way. Folded over so a member of staff could skim the concrete floor. No warning signs and to be frowned upon for stepping on the skim. Should this not be done during closing hours?
Also told we couldn’t go and look at tools because they’re “winding down” at 5:15pm. The stores opening hrs are till 5:30pm so surely we can shop or at least look till closing time. Rude staff! Will definitely use the Newport store from now on, the staff are far more helpful and friendly.

Thank you to John for going the extra mile!

We called up needing to quickly grab two saws, and although there was only one in stock, John went out of his way to sort another from a different store so we could get what we needed.

He was really friendly and helpful on the phone and made the whole thing so easy. Honestly, it really made my day - such great service!

Thanks again! 😊

Bought a lawnmower from TFM last year. It cost well over £300. It's meant to have self propulsion. This ceased to work after around 4 uses on my ordinary lawn (I don't have a huge field just a normal lawn). I took it back, was without it for several weeks. They then wanted £40 to return it to me. I refused to pay because they hadn't said there would be any charge and I'd assumed it would be covered by the guarantee. Now on my 3rd cut of this year, with a mower still less than a year old the same thing has happened again. What a joke. It's a load of rubbish but sold to me as a quality product at a high price. My advice DO NOT BUY A MOWER FROM TFM. My experience is that they are useless.

Our new gas bbq had a propane regulator that needed to be changed to butane. The assistant worked out how to change this over and after a lot of effort managed to disconnect the regulator from the factory fitted hose so we could fit a new one. Absolutely fantastic service, really got us out of a tricky situation. Thanks so much for all your help

Extraordinarily helpful, both on enquiry and in the store. This stores is a gem in a desert. There just aren't agricultural stores with this range anywhere around any more.

Wanted a new mower, selected the cobra, phoned for availability, Will an older guy answered, said he would check and phone back,Never did !!
Went there next day spoke to a supervisor in her little glass office, same again, she took my details,I'll phone you back, she Never did, over 30 years I've been using TFM very poor service, very poor

I recently changed from my nearest agri store to TFM because of bad service from the other company. TFM have been nothing but kind, helpful and a pleasure to deal with. They have a great range of products, all at great prices. Thanks TFM Ludlow from a new but loyal customer!

We have just purchased 2 x bags of hydro soft granule salt at £20.99 per bag.

We appreciate there may be a small price difference with other local suppliers, but the same product at another store (Cambers, which is also a Farm and Country store of a similar size) is £14.25 per bag.

Why is there such a huge difference for a comparable product is the same type of store?

The staffs knowledge is next to none they have so much help in choosing the correct food and wormer for my horse
Will be returning

I have been buying dog food there for a number of years - everyone is always very helpful and friendly. The range of raw foods for dogs just isn't available anywhere else in the area, and its been very useful that they also stock Millies Wolfheart dried complete food.
Always quick to offer help carrying things out to my car :-)

I would really like to praise Phil one of the very helpful person there also When I don't know where something in the shop or something about lawnmower/products Phil is there to show me and I want to point out he is very polite and take 5 minute to stop help me . Bromsgrove

Really unhelpful man who responded to my email. I had to email twice, as he didn't have the courtesy to even read the entirety of my email. Stuff might be cheaper but when staff are unhelpful, why bother shopping through here?

I absolutely love this store in Banbury. The staff are incredibly friendly, helpful and knowledgeable. I have been helped several times by Abdul who is engaging and always willing to help me load heavy bags into my car. The range they have is vast and the prices are very reasonable. The tall slim lady with wild blonde updo hair is so lovely and welcoming… as well as knowing the stock.

Delivery arrived morning instead of afternoon! Had to come out of important zoom meeting! Delivery note specified afternoon delivery plus phone first !! None of this was followed! After inquiry manager was too busy to respond and left to junior to reply ! Reason : new driver which is suspect??

If I could I give them no stars.
Took my poorly running Stilh combi unit into Newport store in the Autumn for it to go to Stableford to be fixed. After a while had call to say it needed a new carburettor so instructed them to go ahead. Picked it up 5 days later and used if for 5 mins to do the job it had failed in.
Went to cut my hedges in February and it was just as poorly as when it had gone in to be fixed in the Autumn. Down to Newport again and after 3 weeks away called in Stableford today to see what was happening. Told it was at Newport and fixed FoC with an adjustment to the "New" carburettor. Picked it up in Newport and is it fixed ? Is it *********. Just as bad as before and totally ripped off. Do you not check your work .Would post video here if I could do ,.but utterly ***** off with them

Helpful in store and quick delivery

It is easy to take for granted having easy access to these stores. A visit is more joy than chore. Staff are pleasant and helpful - especially Ellie in the workshop.
Prices are at least fair

Been Using the Ludlow branch for a couple of years. The staff are always so helpful & friendly, particular mention for Connor who was super helpful yesterday.

Bought a Stihl Kombi in 06/2009 from TFM. I needed the serial number from the machine as the label had worn off and I needed it to identify spare parts.

With the limited information my memory could supply they spent time looking back through their records and found the transaction from 15 years ago!

TFM then rang me back with the serial number of the machine which has allowed to me to look online for spare parts.

They could have just re-directed me to the nearest dealer as the unit is well outside warranty but they made the effort to check and call back even though they don't sell "engine spares".

Impressive customer service that is difficult to find these days.

For several years, I've been a loyal customer of TFM Super Store, entrusting them with the maintenance and servicing of my two ride-on lawnmowers. Each time, I've invested a significant amount of money in their services, expecting quality work in return. Earlier this year, I once again turned to them to service and repair both of my lawnmowers. Disappointingly, it became evident just a few days after receiving them back that the repair work had been subpar; both machines had to be picked up for a second round of servicing and repairs.

Fast forward to September, after several rounds of chasing them, I was able to retrieve one of my lawnmowers. At this point, the store insisted that I make another payment for the service, even though the second mower was still not operational despite their previous attempt to fix it. Naturally, this led to a considerable amount of frustration on my part.

I conveyed my dissatisfaction to Richard, the service manager, stating that although I would reluctantly settle the bill this time, I had no intention of bringing either of my lawnmowers back for servicing in the future. To my surprise, Richard's response was curt and abrupt. He told me I didn't have to pay and added that he would be perfectly content not to see any more business from me in the future.

This interaction left a bad taste in my mouth and certainly ranks as one of the worst customer service experiences I've had. It also raised concerns about the leadership of the business, making me hope that Richard isn't the owner. Such an approach to customer service is far from encouraging and has led me to reconsider where I'll take my business in the future for both Servicing and parts.