thanksben.com Avis 

Answered my question quickly and thoroughly.

A prompt response to my query. It would be better if the website was clearer about when AVC changes will take effect.

Sofia was incredible! She got back to me really quickly on my issue and was really helpful. Thank you Sofia!

Sofia was amazing in assisting with solving my issues. Appreciative of the prompt responses and the support

The support experience / wait times are really horrible. I get half answers any time they do respond and never a full answer, dragging the issue out for so long.

This benefit is AMAZING! Almost everything qualifies and it's been very helfpul financially! But most importantly, I had 2 receipts to submit for reimbursement. I entered all info from one receipt, but mistakelnly uploaded the other receipt. So on my 2nd submission I uploaded teh other rcpt, made a note about what I'd done & to please swap rcpts for me to fix the error. THEY APPROVED BOTH, SWAPPED RECPTS FOR ME, EMIALED ME THAT IT WAS APPROVED AND ERROR CORRECTED, I NEEDED TO DO NOTHING! THAT IS INCREDIBLE CUSTOMER SERVICE! NOTHING IS THAT EASY ANYMORE, NOTHING. SO I WAS SO RELIEVED WHEN THAT WAS SUCH AN EASY FIX AND THE GUY THAT SENT THE EMAIL WAS SO NICE, FRIENDLY, AND PROFESSIONAL! THANK YOU AGAIN! The last thing I needed was another hassle/headache dealing with a company. Thank you for making this a breeze!

Good customer service and got back to me right away.

I found getting to the live chat tricky (just a little hidden compared to other sites) and it took a while to speak to a human HOWEVER when Hamish picked up my query it was solved quickly and efficiently. 5 stars for Hamish and his support but 3.5 stars for the journey getting to Hamish.

Wonderful support team!!!
Sofia responded in less than a day and helped recover my account.

I truly appreciate your help.

Issue was immediately resolved and options given to move forward, which made my life so much easier

Really and truly diabolical on every level. They never fund the account so it’s impossible to spend this so called “perk” - seriously how hard is it to keep money in there so we can spend it?? It’s happened so many times now, very amateur and unprofessional. The support team are slow and unbothered. The app also never works properly. Employers SEEK AN ALTERNATIVE as this is hell.

I had a bad experience with a merchant charging my card. I reached out to them via their process. They never got back to me. So I reached out to Fidelity to see if we could dispute the transaction. They were great and took the worry and trouble out of my hands. It took time. But that is normal if you ask me. Everyone was kind and knowledgeable. They explained everything to me. I didn't have any issues. In the end the charge was returned to me. My card was replaced and everything is well. Thank you Ben!!

Truly diabolical service for employees who are actually trying to use it. Impossible to actually spend money on the card...HR Managers, DO NOT sign up for this, it's excruciatingly poor...

I wish I could give them a good review but It's close to 2 months already since I got signed up, still they haven't been able to provide me with a solution to my user not being able to register, many things happened, account being locked out, two entries in database, and many more excuses. Honestly I'm getting tired, I still cant register/log-in, so I started paying from my own wallet medical expenses although I'm paying for coverage because I can't wait anymore, I'm pretty much paying for a service I can't use, this is frustrating.

One problem after another, no hope of resolution. The absolute worst

One issue after another, would not recommend, a costly product for something which could be managered much better in house

Hamish was very patient with me and my issue.

If I could, I’d give it a zero star.
I had an issue with a payment and I need that money back to my account but no one is responding. There’s no support during weekend time and the chat box is like talking to a wall. No one replies either by chat nor by email and they have no other way to contact them. I asked my company if they can contact them as they probably have a direct support and nothing, they won’t reply to them either. Truly an awful customer service.

I had input my checking account number and routing number incorrectly, once I fixed it and messaged the support team, my reimbursements went through that same day without any issue. Great service, thank you.