The Chocolate Smiths Avis 1 159

TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The chocolate quality is amazing. You can really taste how much thought and effort has gone into the product. Order process was easy and it arrived in a timely manner. My only feedback would be... Voir plus

Noté 5 sur 5 étoiles

Absolutely THE BEST chocolate I have ever tasted. I am not a huge caramel fan but The Chocolate Smiths caramel is something else and not like 'normal' caramel, it is sooo tasty! The black forest bar h... Voir plus

Noté 2 sur 5 étoiles

Maybe it just wasn’t my thing and I’ve been spoiled by other (better quality?) chocolate. Appreciate the work to try to replicate flavours. Nana’s biscuit tin was a fantastic idea but the flavours and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing chocolate and something new that no other company are doing. They have incredible and amazingly different fillings that just stand out with flavour and texture. It’s the closest we will ever g... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Producteur de produits alimentaires

Écrit par l'entreprise

The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

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Noté 5 sur 5 étoiles

Exceptional quality

I've tried several Chocolate Smiths bars and I haven't come across one I dislike. The chocolate is exceptional and you can tell it's good quality by the 'snap' it makes when you break it. Can't wait to keep trying the new creations in future 🤎

3 avril 2026
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Réponse de The Chocolate Smiths

Thank you so much for such a lovely review! 😊 We’re absolutely delighted you’ve enjoyed every bar so far — and we love that you noticed the snap too! 🍫✨

We can’t wait for you to try the future creations as well. 🤎

Noté 5 sur 5 étoiles

Cherry Bakewell hit the spot!

This time I chose the cherry bakewell and it was just so good.
What I find remarkable is that it wasn't sickly sweet. But it hit the spot!
I just couldn't bring myself to share it...

3 avril 2026
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We’re delighted you loved the Cherry Bakewell — and we completely agree, sometimes a good bar is just too good to share! 😄🍒🍫✨

Noté 5 sur 5 étoiles

Don't dilly dally, just buy it!

It's just the best tasting chocolate ever! And the packaging on all the products is just brilliant, you know you are about to eat something special!

3 avril 2026
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you love both the chocolate and the packaging — we always want it to feel like opening something really special. 🍫✨

Noté 5 sur 5 étoiles

Lovely chocolate no palm oil

Lovely chocolate no palm oil

3 avril 2026
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We’re so glad you enjoyed it — and yes, absolutely no palm oil here. 🍫✨

Noté 5 sur 5 étoiles

Great chocolate

Great chocolate, easy ordering.
Delivery is usually quick, given the chocolate is freshly made, all-round great service.

3 avril 2026
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We’re delighted you’ve enjoyed the chocolate and the overall service — and we really appreciate your understanding that everything is freshly handmade. 🍫✨

Noté 5 sur 5 étoiles

Shop opening day!

Had such a great time at the opening day! Loads of samples, free ice cream, plus fun extras like singers and caricatures. The shop looks amazing and it was really cool seeing the chocolatiers making everything. Such a lovely atmosphere, will definitely be back!

25 avril 2026
Avis spontané
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you had such a great time at the opening day — it was an amazing atmosphere, wasn't it!

So glad you enjoyed the samples, the extras and getting to see everything being made — we can’t wait to welcome you back again! 🍫✨

Noté 4 sur 5 étoiles

This company make fantastic products…

This company make fantastic products which are beautifully packaged. It’s evident that a lot of care and love goes into making these items.
My only reason for not being totally satisfied on this occasion was that one item was lacking one of the main items (stroopwaffle) which is pretty much the star of the show in the piece. I have ordered the same item before so know it was 💯 lacking. A little disappointing but only on this occasion.

8 mars 2026
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Réponse de The Chocolate Smiths

Thank you so much for your lovely feedback 😊

We’re delighted you enjoy our products and packaging — that really means a lot to our team. We’re sorry to hear that your Coffee and Stroopwafel Bar was missing a key element, especially as you’ve had it before and know what to expect — we completely understand how disappointing that must have been.

We really appreciate you bringing this to our attention. 🍫✨

Noté 5 sur 5 étoiles

OMG there is no words good enough to…

OMG there is no words good enough to describe this mouth watering chocolate.. it’s really not for sharing… I’m totally addicted to it,, my dark choc Easter egg was so so good.. I had to hide it so the husband didn’t find it… awaiting my next purchases ❤️❤️❤️❤️

28 mars 2026
Avis spontané
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We absolutely love this — sounds like it didn’t stand a chance! 😄🍫✨

So glad you enjoyed the dark chocolate egg… and we won’t tell your husband! 🤫❤️

Noté 5 sur 5 étoiles

I love The Chocolate Smiths products…

I love The Chocolate Smiths products and find their flavour combos to be well thought out. I often try and buy as part of the Yumble sale as the chocolate is discounted and most of the time theres no obvious reasons why. If i had to provide anything 'negative' id say that on the bars that are filled with something soft, the first layer of chocolate in the mould (which ends up being the top of the bar) could do with being a bit thicker as they never break well and end up being messy. Still a 10/10 product for me, even if i get it everywhere! Great job Steffi & the team

20 avril 2026
Avis spontané
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Réponse de The Chocolate Smiths

Thank you so much for such a thoughtful review! 😊 We’re absolutely delighted you love the flavours and that you enjoy picking up bits in the Yumble sale too. 🍫✨

We really appreciate your feedback on the chocolate shell as well — that’s really helpful for us to hear. And we’ll take “10/10 even if it gets everywhere” all day long! 😄

Noté 1 sur 5 étoiles

Overpriced and short dated! ☹️

Been waiting a year to actually manage to order something from this company as always sold out!
Anyway placed my first order, (and the last!), on the 8th March for the box of 10 mini taster bars which costs £42!
I had to pre-order for the 22nd April, which I do find a bit excessive, and the price also pretty high, but it was going to be a birthday treat for myself and my husband.
Fast forward to today (7 weeks since placing the order), and I’m waiting with bated breath for my postie to deliver my long-awaited order….it was dutifully delivered this morning, and I am absolutely gobsmacked at what the hype is all about!
Think the box that the chocolate is packed in weighs more than the actual product!
10 tiny bars of chocolate (slightly longer than the size of a small box of matches)
2 bars extremely short dated- Black Forest one expires on the 30th April and the creme brûlée one expires on the 11th May!
Not acceptable charging £4.20 a bar that’s going to be out of date in less than a week, and another that has roughly 2 weeks on it!
And yes, I am very familiar with “best before “ and “use by” dates, but chocolate of that price needs to come with a longer date on it!
Tasted the pistachio cannoli one- not a fan… just tastes like every other Dubai themed chocolate bar.
And tasted the golden bar- just so sickly sweet and nothing special either.
I’m sorry about the negative review, but if I’m spending my money on expensive chocolate that’s supposed to be amazing, I expect it to be just that!….. and I am just so disappointed with it! 😢

20 avril 2026
Avis spontané
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Réponse de The Chocolate Smiths

Thank you for taking the time to share such detailed feedback 😊

We’re really sorry to hear how disappointing this experience has been, especially after such a long wait and with it being a birthday treat — we completely understand how frustrating that must have felt.

In terms of the dates, we do use best before rather than use by, and many of our bars (particularly those with fresh, handmade fillings) naturally have shorter shelf lives. That said, we completely appreciate your expectations given the price and your comments are really important for us to hear.

We’re also sorry the flavours didn’t hit the mark for you — we know how subjective taste can be, but we do understand how disappointing it is when something doesn’t live up to the anticipation.

Thank you again for your honesty — feedback like this is genuinely helpful for us as a small team. 🍫

Noté 4 sur 5 étoiles

Chocolate

The chocolate is really nice just wish it was easier to break, it ends up a bit messy

17 avril 2026
Avis spontané
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Réponse de The Chocolate Smiths

Thank you for your feedback 😊

We’re so glad you enjoyed the chocolate, though we understand it can be a little messy to break — that’s really helpful for us to hear. 🍫

Noté 5 sur 5 étoiles

The toffee mallow Easter egg was…

The toffee mallow Easter egg was absolutely off the scale! Beautifully packaged, the tastiest chocolate with an amazing thick caramel mallow filling, just awesome. 👏🏼

10 avril 2026
Avis spontané
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you loved the Toffee Mallow Egg — “off the scale” is exactly what we aim for! 🍫🥚✨

Noté 5 sur 5 étoiles

Sara from America here

Sara from America here.
Hands down BEST CHOCOLATES EVER!!!!
You all are So Amazing and fun to watch on TikTok.
The carmel is like no other. Chocolate is chef's kiss!!
Thank you so much for bringing so much happiness to us Americans with (not so good chocolate) haha...
Love you all!!!
A 100 💫💫💫💫💫💫

1 avril 2026
Avis spontané
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Réponse de The Chocolate Smiths

Thank you so much, Sara! 😊 We’re absolutely delighted you love the chocolate — and it’s lovely to hear you enjoy watching us on TikTok too! 🍫✨

So glad the caramel hit the spot… we’ll take “chef’s kiss” all day long! 😄

Sending lots of chocolatey love your way! 💛🍫

Noté 5 sur 5 étoiles

Take my money

There is nothing that these guys make that I don’t love! The best quality ingredients and clearly made with love and passion.

8 mars 2026
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you love everything we make — that really means the world to our team. 🍫✨

Noté 5 sur 5 étoiles

Amazing chocolate

Amazing chocolate! Helps to be on the newsletter for early access and exclusive

13 mai 2025
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We’re so glad you enjoyed the chocolate — and great tip about the newsletter too! 🍫✨

Noté 5 sur 5 étoiles

Amazing chocolate such good quality

Had the Geordie bar this time as well as I’ve never tried it . Lucky to be on subscription bar list so get chocolate regularly. Lovely packaging

8 mars 2026
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We’re so glad you enjoyed the Geordie Bar — and how lovely to hear you’re part of the subscription too! Delighted you like the packaging as well. 🍫✨

Noté 5 sur 5 étoiles

Teacake Easter Egg

Received my Teacake Easter Egg. Wow this was unbelievable. I broke into it and heard the snap. It was gooey and messy just how so like it. You can taste everything that is in this chocolate egg, you can tell the quality of ingredients that have been used to create this extremely amazing egg. Well worth the wait.

5 avril 2026
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you enjoyed the Teacake Egg — that gooey, messy centre is exactly what we love too! So glad it was worth the wait. 🍫🥚✨

Noté 1 sur 5 étoiles

Still haven’t received anything

Still haven’t received anything

8 mars 2026
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Réponse de The Chocolate Smiths

Thank you so much for your review 😊

Just to reassure you, your order is a pre-order and is due to be dispatched by 22nd April, as noted on the product page, at checkout and on your order. We’ve also popped an email over with your order details for easy reference.

If there’s anything at all you’re unsure about, please do feel free to get in touch — we’re always happy to help. 🍫

Noté 5 sur 5 étoiles

Oh my word....

Upon arrival, the packaging was next level, so well put together, great graphics and colours on the presentation box.
Once I opened it, I felt slightly underwhelmed, as the pictures I'd seen, seemed to show the bars being larger...or maybe that was just my expectations; but the rest exceeded mine.

As I unwrapped it, it looked like it was going to be a messy eat, as there didn't seem to be any order to break off a small piece; so I ripped at it and it seemed to divide itself perfectly, in caramel perfection.
The taste was unbelievable, I've never had a chocolate bar quite like it (trying not to swear here) but, oh my word, I went into another world for a bit.
They are pricey, so it's an occasional treat for me, but I'll definitely be a returning customer.

8 mars 2026
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Réponse de The Chocolate Smiths

Thank you so much for such a thoughtful review! 😊 We’re delighted you loved the packaging and that the taste took you to another world — that’s exactly what we hope for. 🍫✨

We really appreciate your honest feedback on the size as well, and we’re so glad the flavour made up for it. It means a lot to hear you’ll be back for another treat.

Noté 5 sur 5 étoiles

The Black Forest bar is to die for I…

The Black Forest bar is to die for I now order 4 at a time 🤦🏻‍♀️ me and my son love the chocolate from here

4 février 2026
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Réponse de The Chocolate Smiths

Thank you so much! 😊 We’re thrilled you and your son love the Black Forest bar — sounds like it’s become a firm favourite! 🍒🍫✨

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