The Cornish Store Avis 

My small item arrived and was falling apart and badly stitched. It may have been a lower value item, but I do expect it to be finished to the quality of the picture. Fur had fallen out of the trim.
I was very disappointed as it was meant as a gift.

I contacted the Cornish Store on the 16th July and again on the 23rd of July, but have received no reply. Would think twice and order from another company. Once they have your money they do not respond.

I was unable to get to this little Cornish gift store in Falmouth, so ordered online for the first time. The website was easy to use and order, and I was able to pay with Paypal. Postage appears to be calculated on the number of items ordered, which pushed up costs a little, but it meant I received my order all the way up country the very next day. For a small independent business, this is first class service and beats a number of bigger online retailers (including one I pay a subscription for next day delivery that often stretches to 2 or 3 days). For quirky Cornish gifts, the store is worth a visit in Falmouth, but if that's not possible then I can highly recommend using the online shop for amazing service

Bought some gifts, needed to contact the shop and the customer service was excellent would definitely recommend. They package everything so well and the delivery was speedy.

Was very helpful and very polite. Assured me item would be delivered in time and they would do it straight away for when the postman came that morning which was a Saturday. Item arrived the next morning sunday packaging was perfect and couldn't ask for better customer service.

I knew that the prices were ridiculously high in that shop but I did not have a choice this time. I ordered a pair of earrings from this store online to be collected from the store. The earrings was a gift. They charged £2 extra for the wrapping paper for a tiny earrings box. I suggest them to charge people for the air they inhale in their shop. I asked them to write a note for the gift. The handwriting was terrible and slipshod. I had to tear up the note and buy a gift card separately.

I have been to this place at least 10 times to date. I have never seen them smiling at customers or responding customers' inquiries with care and attention. They are always in a mood as if they are doing us a great favour with their existence and we all have to appreciate it. It is the other way around needless to remind.

I don't understand why they offer an online service at all, when their postal charges are so outrageously high that it makes no sense ordering from them. £7.50 postal charge for a small jar of honey?!!! Who's going to pay that?!