The Edit LDN Avis 1 489

I ordered a pair of trainers on 9th December - being aware of the 10 day lead time, I thought this would still allow for the trainers to arrive in time for Christmas. According to the site’s AI bot, my trainers are in transit to The Edit and should be with me in 2-4 days; although this has been the status for the last week. I emailed customer services for an update but this email has been ignored. Very disappointed with the service from this company, both the delay and the lack of communication. I would not recommend.

Against all the odds you got me the coveted but also the most sold out Tazz slippers for my daughter! Took a while but Jack in customer service helped me hold my nerve!!

I wrote a review a few days ago with a bad review
However today I have finally received my parcel and I am happy with my product so I can say it’s not a scam but just takes a lot of time and patience
I also received a free t shirt thank u

Late delivery, very poor communication
Won’t shop again

products came that i ordered plus a gift bag and a t shirt from the edit ldn nice little touches overall great company customer service is a bit slow and wasn’t completely helpful hense the 4/5 but still happy.

Poor communication & took 5 weeks to arrive

Took a little longer than I thought it would, but as soon as I emailed them, they got straight back to me.
I received my order a few days later and I am so happy with their customer service.
Great quality trainers for a really good price and a free tshirt! My son is going to be over the moon! Thank you SO much!!

Hi , Here is the mail I send to LDN , and they have for sure received it.
Dan Sorensen

Fra:
Til

lør. 30. nov. kl. 15.10

Hi ,

I wonder what happen to my order - 1386

Which I ordered 15th of November. 2024

It is unbeliveable that I havent heard anything from you , you are fast enough to

get the money from my account , but from there - NO NEWS.

You send me shipping no YT2433121272344722

But when you want to track the shipment , it is unknown

So my question - Are you only a BULLSHIT company who steal money from customers ????

If that shipment is not delivered Monday ot latest Tuesday ( 02 or 03 Nov. 2024 ) on my address here in Denmark
you can keep the T-shirt and refound my money into my account immediately.

Ans you can be sure I will write on Trustpilot and elwhere what kind of company you are.

Hope thats enough additional information

This site doesn’t deserve a star! Been waiting on a pair of shoes for a weeks and still haven’t revived them. Do not recommend this site at all. SCAMMM

Please avoid at all cost worse experience of my life order came really late and wrong size they would not exchange or refund.

Still not received trainers… places order on the 14th November! I want a refund or the trainers asap! I’ve got an upset little boy I’m beginning to think the website is a scam! No customer service disgusting… AVOID ITS A SCAM SITE! Needs investigating..

Placed an order 3 weeks ago, 9 Nov….now being given the run around.

Was told by customer service it “can take up to 10 days for to ship” order will ship week of 25 Nov. When I requested confirmation of a shipping date was then told ‘they’re busy because of the festive season.

A lot of money spent with nothing to show as yes.

Unacceptable

Update 6-Dec-24:

Mail received from Customer services 5-Dec-24.

And I quote: "Having checked this further, I can see that your order has being sourced.

We usually aim to process within 10 days, but it can sometimes take longer- we apologise if this was not clear at the time.

With this in mind, I can now confirm that your ordered items are due to despatch on the week commencing 9th December."

As opposed to mail received on 26-Nov-24:
"Having checked this further, I can see that your order has been sourced.

We usually aim to process within 10 days, but it can sometimes take longer- we apologise if this was not clear at the time.

With this in mind, I can now confirm that your ordered items are due to arrive on the week commencing 25th November."

Clearly a boiler plate response. Have they really "checked this further" or merely changed the week commencing date?

Fool me once....

The trainers I ordered never turned up. Tried multiple times contacting TEL and never heard anything back. Total scam, do not use!

Ordered on the 16th October….. still no shoes…. No ones getting back to me….. I either want to know where my shoes are or a refund….. no customer services at all!!!! Avoid at all costs!!!

If I could give zero stars then I would, placed an order which has not arrived within the 10 days that it states and is now weeks later. Cannot get hold of anyone at customer services after requesting a refund and sending multiple messages which is very frustrating, seem to be going round in circles with no answers or resolution whatsoever. Avoid at all costs.

Authentic shoes, timely delivery 😊

Very good and straight forward I got my Trainers with no problems.

Honest and excellent customer service

I have to be honest, looking at the reviews after ordering I was sceptical, but having placed the order on Sunday and it arrive on the Tuesday, well inside the 10 working days estimate, I’m extremely pleased and couldn’t knock this at all. Trainers in mint condition too!
Credit where credit is due, bang on, 10/10

I was recommended to you and you had what I wanted and you delivered in time and the trainers were perfect