The Little Green Sheep Avis 

230
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Bought a moses basket, stand and bedding for our daughter's first baby and it's beautiful. Such good quality. Also amazing service. Had a question when ordering and was able to speak to a very h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

As I was assembling my snuzpod, my dog damaged one of the castors. I emailed Snuz to enquire about buying a replacement and they were so quick to respond and extremely helpful. I received a replacemen... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

**READ BEFORE USING*** Sold me a faulty Moses basket which would have caused serious injury if used. Once contacted and finally got a response (they take more than the 1-3 days stated, and they do no... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

An item was mistakingly missing from my delivery and the company have been amazing. Straight away ensured that the item has been re-sent express and will be received within 24 hours. The quality of th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Maison & jardin

Écrit par l'entreprise

The Little Green Sheep was born in 2007 from a simple idea… To provide the very best for babies! This led us to discovering natural and organic materials and creating beautiful, long-lasting products that are away from chemicals.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

230 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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3,7

Tous les avis

(230)

57 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

It's five yes's from me...

I can't recommend this company more highly! I ordered a mattress to go with our Snuzkot and mattress protector, the quality was second to none and delivery was swift and hassle free.

However, we did have to return our goods which happened to be no fault of The Little Green Sheep. Our Snuzkot ordered from John Lewis was not up to scratch so we had to return it, meaning the mattress and protector had to be sent back too.

The returns process was made easy by the lovely sales representative Demi who was more than helpful and attentive to my needs as a person expecting a child soon.

I will definitely be ordering from The Little Green Sheep again.

3 mai 2022
Avis spontané
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a wonderful review Kelly! We pride ourselves on our products and service and we are so pleased that we have been able to help. Thank you for naming Demi, we love a name shout out!

Noté 1 sur 5 étoiles

Looks good online, but rubbish in real life.

Sharp points on the wicker, wrong legs for the basket, twisted straps and rubbish staff.

26 avril 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to share your feedback Toby. We are so sorry to hear that you have experienced an issue with your order but I do want to reassure you that our Customer Care Team are here to help resolve any problems you may experience. We hope that the new items resolve the issues for you and that you can enjoy using your Little Green Sheep items.

Noté 5 sur 5 étoiles

Excellent products and brilliant…

Excellent products and brilliant customer service!

22 avril 2022
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Réponse de The Little Green Sheep

Thank you for your wonderful review Annabel! We pride ourselves on our products and service and it is great to hear about your experience!

Noté 5 sur 5 étoiles

Excellent customer service

A piece of plastic on my LGS stand snapped and I contacted their customer service team asking for a replacement. Demi from their customer service team was so helpful and swiftly arranged for an entire replacement stand to be sent to me. Couldn’t have asked for better customer service.

22 avril 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a review! We are so sorry for the issue you have experienced but we are so pleased that we have been able to resolve this promptly. Thank you for naming Demi, we love a name shout out!

Noté 3 sur 5 étoiles

Product lovely but assembly instructions TERRIBLE

Product lovely. Instructions TERRIBLE!

Be very mindful when purchasing the Moses basket. Unless your physic good luck building it - no words and the images literally tell you nothing. A very simple Moses basket stand should have taken 10 minutes tooks nearly 2 hours because of poor instructions and no where to find the information as online instructions don’t match the ones in the box with different pieces!!!

Very frustrating!

20 avril 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a review Amy! We are so sorry to hear about your experience with the assembly of your Moses Basket Stand, we appreciate all of the feedback from our customers. Please contact our Customer Care Team on hello@thelittlegreensheep.co.uk and this can be reviewed further for you.

Noté 5 sur 5 étoiles

Excellent - highly recommend it!

Very happy with the service provided by The Little Green Sheep. The delivery didn’t take long at all. The way in which their items came wrapped make sure that these were kept intact during transportation. One item had been missed from the order, however, the customer service team resolved the issue straightaway and we received the missing part in the post the next day. Very receptive team and grateful we chose this company. Last but not least, their Moses baskets are the most beautiful and delicate thing for your expected new born - we love it!

6 avril 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a wonderful review Laura! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Little Green Sheep items with your new arrival!

Noté 5 sur 5 étoiles

Amazing service from Nikki at The…

Amazing service from Nikki at The Little Green Sheep! Received my item which was ever so slightly damaged and she didn’t even hesitate in sending out a replacement for me. Gorgeous item and despite there being a problem it was very quickly rectified. Will definitely shop with them again!

29 mars 2022
Avis spontané
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Réponse de The Little Green Sheep

Thank you for leaving us a wonderful review Jodie!
We are so sorry to hear that you experienced an issue with your item but it is great to hear that this has been resolved promptly for you - Nikki will be pleased that she has been able to help!

Noté 5 sur 5 étoiles

Great service

Great service. Very quick to respond and really helpful with my query.

18 mars 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a review Charlotte! We pride ourselves on our products and service and it is great to hear about your experience with us!

Noté 5 sur 5 étoiles

Great customer service and products

Have bought many things from little green sheep since my first child was born, who is now 6. Love their products and feel so much better that my children aren’t sleeping on lots of chemicals. We haven’t had a problem with any product until recently when something came up with one of our mattresses and Demi at little green sheep worked quickly to resolve it and we had a replacement within a few days. Great customer service, thank you LGS!

13 mars 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you continue to enjoy using your Little Green Sheep items!
Thank you for naming Demi, we love a name shout-out!

Noté 5 sur 5 étoiles

Outstanding experience.

The customer journey with Little Green Sheep is second to none— absolutely exceptional. We have purchased a few items from them and the quality have always been top notch. However, they set the bar even higher with our latest experience. We had a slight issue with our last purchase, contacted them and an agent called Nikki dealt with us. She was absolutely incredible and the way she dealt with us gave us even more confidence that we are spending money at the right place. It was literally the most hassle free resolution and we cannot sing her praises enough. Thank you!

We highly recommend them and then some!

(P.s., Sorry the review was a little later than expected but we went into labour shortly after speaking with you Nikki lool).

Rox & Timi

13 mars 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a fabulous review!
Congratulations on the arrival of little one, we hope that you are all doing well.
We pride ourselves on our products and service and we are so pleased to hear about your experience with us.
Nikki will be so pleased that she has been able to help, we hope you continue to enjoy using your Little Green Sheep items with your new arrival!

Noté 5 sur 5 étoiles

Beautiful products

Beautiful products. Effective and efficient customer service, dealt with my enquiry in a sympathetic and timely manor.

10 mars 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to share your feedback Jo! We pride ourselves on our products and service and it is great to hear about your experience with us.

Noté 5 sur 5 étoiles

The Snuz range is very good quality and…

The Snuz range is very good quality and was easy to assemble despite some reviews to the contrary. Our delivery arrived damaged but a member of the team Demi has resolved the issue for us in a timely manner.

7 mars 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a review! We pride ourselves on our customer experience and it is great to hear about your experience. Thank you for naming Demi, we love a name shout out!

Noté 5 sur 5 étoiles

Super helpful and efficient customer…

Super helpful and efficient customer service support. Exactly what busy parents need!

28 février 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a wonderful review Sangeeta! We pride ourselves on providing the best experience for our customers and it is great to hear your feedback!

Noté 5 sur 5 étoiles

Great customer service

Jane was lovely and very friendly when helping me.
The products of the little green sheep are nice and good quality.

25 février 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a review Hanna!
We pride ourselves on our products and service and it is great to hear about your experience. Thank you for naming Jane, we love a name shout-out!

Noté 5 sur 5 étoiles

Love the product and quality of the…

Love the product and quality of the Moses basket I ordered. The delivery from the UK to Singapore was organised super quickly. The customer service has been amazing first helping to correct my postal code, and then helping me with sorting out the replacement of a missing item in my order instantly. I will definitely order again from Little Green Sheep! Thank you.

23 février 2022
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Réponse de The Little Green Sheep

Thank you for leaving us a wonderful review Anna! We are so pleased to hear about your experience with us and hope you enjoy using your Little Green Sheep items!

Noté 5 sur 5 étoiles

Great customer service

Great customer service! We had an issue with delivery and a replacement was quickly sorted to be sent out to us!

21 février 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a review Lucy! We pride ourselves on our products and service and it is great to hear about your experience with us!

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service

Demi was so helpful when we had a problem with a product and we were sent a replacement a day later

21 février 2022
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Réponse de The Little Green Sheep

Thank you for your wonderful review Louise! We are so sorry for the issue that you have experienced but we are so pleased that we have been able to resolve this for you. Thank you for naming Demi, we love a name shout-out!

Noté 5 sur 5 étoiles

Really good service today from Demi

Really good service today from Demi. She went out of her way to help me and I really appreciate it. The crib mattress I bought for my grandson last year was so good I wanted to buy another for my next grandchild due this summer. I couldn’t remember the details but she sorted everything for me. Delighted.

14 février 2022
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Réponse de The Little Green Sheep

Thank you for your wonderful review Sharon!
We are so pleased that we have been able to help, we hope little one loves using the new mattress! Thank you for naming Demi, we love a name shout-out!

Noté 5 sur 5 étoiles

Great customer service

Great customer service. Our mattress arrived faulty so I called to have it replaced. They were very apologetic, organised a replacement straight away and a courier to collect the faulty one. All super easy and professional.

10 février 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a review Katarina. We are so sorry for the issue that you have experienced but so pleased that we have been able to resolve this promptly for you!

Noté 5 sur 5 étoiles

Great Customer Service - one happy customer!

I had ordered a Moses basket about 3 weeks ago. Delivery was very quick but when I opened it, I discovered that it came with the wrong colour liner. I felt a little disappointed at first as I thought that I would probably need to send the whole thing back and wait even longer to receive the original order I had placed. I emailed customer service straight away and got an immediate reply back first thing in the morning. I was dealing with a very kind lady called Nikki from Customer Services. She explained how sorry she was that this had happened. As it was only the Liner that was the wrong colour, she allowed me to keep the one that I had received in error and to use as a spare until my new Liner arrived. The new Liner arrived a few days later. I was really impressed with the way this was handled and was kept up to date throughout.

1 février 2022
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Réponse de The Little Green Sheep

Thank you for taking the time to leave us a wonderful review Samaira! We are so sorry for the issue you have experienced but we are so pleased that we have been able to resolve this promptly for you, we hope you enjoy using your Moses Basket. Thank you for naming Nikki, we love a name shout-out!

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