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Lisez les avis des autres

Noté 5 sur 5 étoiles

Recently ordered some envelopes from Paperbox, two sizes, but the same colour, Moss Green. Lovely quality, and they arrived quickly! Would certainly buy again and would recommend.

Noté 5 sur 5 étoiles

Unfortunately some card was damaged during transit even though their packaging is amazing however it was replaced straight away which is vital to keep my business ticking over smoothly. Thank you!!

Noté 5 sur 5 étoiles

Found the company through google, after looking at their website I noticed they offer free samples (I’m not going to denied that the work “free” was the best incentive). So I ordered the 3 different s... Voir plus

Noté 5 sur 5 étoiles

We’ve ordered both Pine Card and Envelopes on two separate occasions. Both experiences were great. Exactly the colours we wanted. And they matched as sometimes colours are slightly different. But ulti... Voir plus

À propos de l'entreprise

  1. Magasin de matériel artistique

Informations provenant de diverses sources externes

The Paperbox is your one stop shop for card making, DIY wedding invitations, wedding stationery and paper crafts.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

799 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(799)

56 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

High quality paper and envelopes

I have ordered from The Paperbox multiple of times as their paper and envelope quality is of high standards and shipping was super efficient. I particularly like how they send out samples of anything you may want to see before bulk buying. I would highly recommend them.

14 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Great

Ordered both sample pack then 300 sheets of card! Excellent sample pack and really helpful that you offer this.

28 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Appalling customer service

I've shopped with Paperbox a few times over the years and always was impressed with the quality of the products. I've also sent other business their way by recommending Paperbox to friends who have all used them for their wedding stationery.

I had a problem with one product on a recent purchase which I wrote to customer service about. The assistant was so rude, I was not happy at all with the way the situation was handled that I returned the whole order. I've since placed orders, all of which have been cancelled apart from ones that I've had to ask friends to place for me because I'm being refused service! Disgusting people they have working for them. No way to treat your customers. I needed an extra small pack of card to complete my sisters wedding invitations and they've just cancelled my order and refused my custom once again. Beyond appalling. Avoid.

It's also interesting to note that there are a few TrustPilot reviews stating that the customer service is poor.

11 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

I've been shopping with paper box a…

I've been shopping with paper box a while now. Loved how fast and how much variety there is. But once you contact customer services its a complete different story! So unbelievably rude. They put stickers on samples which I paid for to try printing on.(which is recommended on their site if you want to print on them , they recommend you sample them!) The stickers tore the page so I couldn't even get a print to sample to customers! The response I got was. They've never had anyone request Samples to print on. And your just meant to look at the samples apparently. Not do anything you might need to sample it for! Will not be going back. Papermill here I come! Will not be going back just because of how poor the customer service is.

18 février 2024
Avis spontané
Logo de The Paperbox

Réponse de The Paperbox

We are sorry to hear that you were not happy with your labelled samples. It does state very clearly in the item description -
'All samples are clearly labelled for identification purposes'

Of course samples are for printing and the labels are there so that each individual A4 sample sheet can be easily identified.

We stated that no-one had ever requested samples without identification labels on, which is true.

We did not make the statement you are claiming as the samples are of course used for sample printing. We are sorry that you misunderstood this.

Noté 5 sur 5 étoiles

Great product and friendly service

We have decided to buy Paperbox Mini and A5 envelopes for our store so to hand out a copy of the reciept to ur clients along with our business card. The quality of the paper is amazing and the service fron ordering to delivery is very frendly and easy to approch. We have placed a second order already.
We could not be more happy! Highly reccomended.

1 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Crafters Dream!

Brilliant experience start to finish! I started by ordering the sample books to help me pick the card I like and when I received them I was blown away by the quality of the card. I very shortly after this ordered my perfect card for crafts which is the A4 Recycled White Grain Card 250gsm. It is the most reasonable price and the postage was very quick and more importantly very secure so there was 0 damage at all. Very impressed and I will be returning to purchase more!

2 février 2024
Avis spontané

L’expérience Trustpilot

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