Amy has gone above and beyond to help us exchange some boots which had a broken zip. When the boot company sent the wrong size she assisted in the return, keeping me updated throughout. When I still... Voir plus
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I didn't find my perfect saddle, but I can't fault the service. My horse had an abscess and the saddle company were super understanding and extended my trial until I could actually see whether the sad... Voir plus
Quick turn around on an order, sent via standard delivery but arrived well within the time frame. Good value for money compared to other retailers. Will use for equestrian purchases again!
What fabulous service!! Ordered a pony size Equilibrium massage pad yesterday morning as this was the best price I could find online for my daughter's 16th birthday present in 2 weeks so was not in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel d'équitation
- Magasin de vêtements et d'articles de plein air
- Sellerie-bourrellerie
Écrit par l'entreprise
BETA Mail Order/Internet Tack Shop of the Year 2017 winner & recommended by Horse & Hound as the best one stop equestrian shop. With free shipping!
Coordonnées de contact
Beaworthy, EX21 5XE, Devon, Royaume-Uni
- 0344 8806900
- customerservices@thesaddleryshop.co.uk
- www.thesaddleryshop.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Great service
Order arrived quickly
Order arrived quickly. Well packaged, exactly as ordered.
Very happy with my purchase ( scoot boots) and service.
Really quick delivery (very appreciated…
Really quick delivery (very appreciated with a pony with sore feet!) and excellent measuring instructions for the boots I purchased - many thanks
Very helpful re the products
Very helpful re the products, always replied and guided - shame in the end the product just didn’t fit. Would recommend for sure, excellent customer service 🌟 🌟🌟🌟🌟
Always love buying from this company
Always love buying from this company.
No nonsense, fast delivery and great communication.
Great company
I've always found The Saddlery Shop to be so very helpful and knowledgeable especially when buying horse boots. Highly recommended.
Needed the rug quite quickly
Needed the rug quite quickly and was very pleased with the speed in which it arrived. Good efficient service. Rug arrived safely and within 2 days.
For my granddaughter
I bought these for my granddaughter and they are really good quality. They arrived promptly too.
Great service and communication
Great service and communication. Item arrived within a couple of days. Perfect 😊 Thanks
Super helpful and quick delivery!
They were very easy to deal with, I had a query on my order and they answered and dealt with it within a couple of hours including refunding part of my order.
The order was also received 1 day earlier than expected too 😁
So thrilled with Mattie’s scoot boots.
My amazing horse, who has never worn boots before, stood calmly as I easily fitted the scoot boots, glanced down at them and carried on eating hay. Once tacked up she was eager to go. She walked, trotted and cantered over all types of surfaces in comfort. I am thrilled to bits…..smiling all the way..
Scoot boots
Scoot boots purchased. The guides are really helpful in selecting the correct size, quick delivery and items arrived nicely packaged.
Amy has gone above and beyond to help…
Amy has gone above and beyond to help us exchange some boots which had a broken zip. When the boot company sent the wrong size she assisted in the return, keeping me updated throughout. When I still hadn't received the right size boot she was brilliant in chasing them and we now have the replacements. Thank you Amy, what a credit to your company - displaying excellent customer service and communication.
Lovely Staff
After really awful delivery service from DPD the staff at the saddlery shop were absolutely super.
Very disappointed paid for express…
Very disappointed paid for express delivery for an item that was over £180, assuming express delivery meant just that. Item took 3 days to arrive, despite being dispatched the same day. I did contact The Saddlery Shop and their emails were far from helpful, not even a "sorry this happened". When arrived the box even said DHL24 on it. Apparently it says in the small print that express delivery is anything up to 5 days. Which had I realised I would have just used the free delivery. Won't use again.

Réponse de The Saddlery Shop Ltd
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