The Saddlery Shop Ltd Avis 

148
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Amy has gone above and beyond to help us exchange some boots which had a broken zip. When the boot company sent the wrong size she assisted in the return, keeping me updated throughout. When I still... Voir plus

Noté 5 sur 5 étoiles

I didn't find my perfect saddle, but I can't fault the service. My horse had an abscess and the saddle company were super understanding and extended my trial until I could actually see whether the sad... Voir plus

Noté 5 sur 5 étoiles

Quick turn around on an order, sent via standard delivery but arrived well within the time frame. Good value for money compared to other retailers. Will use for equestrian purchases again!

Noté 5 sur 5 étoiles

What fabulous service!! Ordered a pony size Equilibrium massage pad yesterday morning as this was the best price I could find online for my daughter's 16th birthday present in 2 weeks so was not in... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matériel d'équitation
  2. Magasin de vêtements et d'articles de plein air
  3. Sellerie-bourrellerie

Écrit par l'entreprise

BETA Mail Order/Internet Tack Shop of the Year 2017 winner & recommended by Horse & Hound as the best one stop equestrian shop. With free shipping!


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

148 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,8

Tous les avis

(148)

22 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very helpful re the products

Very helpful re the products, always replied and guided - shame in the end the product just didn’t fit. Would recommend for sure, excellent customer service 🌟 🌟🌟🌟🌟

28 mars 2026
Noté 5 sur 5 étoiles

Great company

I've always found The Saddlery Shop to be so very helpful and knowledgeable especially when buying horse boots. Highly recommended.

26 janvier 2026
Noté 5 sur 5 étoiles

Super helpful and quick delivery!

They were very easy to deal with, I had a query on my order and they answered and dealt with it within a couple of hours including refunding part of my order.

The order was also received 1 day earlier than expected too 😁

28 novembre 2025
Noté 5 sur 5 étoiles

So thrilled with Mattie’s scoot boots.

My amazing horse, who has never worn boots before, stood calmly as I easily fitted the scoot boots, glanced down at them and carried on eating hay. Once tacked up she was eager to go. She walked, trotted and cantered over all types of surfaces in comfort. I am thrilled to bits…..smiling all the way..

24 novembre 2025
Noté 5 sur 5 étoiles

Scoot boots

Scoot boots purchased. The guides are really helpful in selecting the correct size, quick delivery and items arrived nicely packaged.

26 octobre 2025
Noté 5 sur 5 étoiles

Amy has gone above and beyond to help…

Amy has gone above and beyond to help us exchange some boots which had a broken zip. When the boot company sent the wrong size she assisted in the return, keeping me updated throughout. When I still hadn't received the right size boot she was brilliant in chasing them and we now have the replacements. Thank you Amy, what a credit to your company - displaying excellent customer service and communication.

7 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Lovely Staff

After really awful delivery service from DPD the staff at the saddlery shop were absolutely super.

26 octobre 2025
Noté 1 sur 5 étoiles

Very disappointed paid for express…

Very disappointed paid for express delivery for an item that was over £180, assuming express delivery meant just that. Item took 3 days to arrive, despite being dispatched the same day. I did contact The Saddlery Shop and their emails were far from helpful, not even a "sorry this happened". When arrived the box even said DHL24 on it. Apparently it says in the small print that express delivery is anything up to 5 days. Which had I realised I would have just used the free delivery. Won't use again.

21 octobre 2025
Avis spontané
Logo de The Saddlery Shop Ltd

Réponse de The Saddlery Shop Ltd

I am sorry you had an issue with your delivery. We do explain at the checkout that express delivery is ‘usually next working day’, and do go on to explain that although 99% of parcels do arrive next working day, on very rare occasions it can take up to 3 days to arrive (as we have no control over the parcel has left ourselves, and very occasionally there are delays etc).
I am also sorry you felt our service was not good enough. We tried to always reply to your emails in good time, and we spent a lot of time checking the parcel and communicating with the courier to ensure a successful delivery. Unfortunately due to the nature of couriers, we are unable to offer a guaranteed next day service. We have tried to make this clear at the checkout (and in other areas) with quite extensive information to help manage customers expectations, however I will ask for this to be reviewed to see if there is any way make this information even clearer.

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