Thesphere Avis 2

Beware of preferential treatment by the staff. Went to the Wizard of Oz. Waited in a line for more than five minutes to use a photo kiosk, only to be denied when I was finally at the kiosk. There were several people in front of me who were using the kiosk multiple times in a row. If you haven’t been to the Sphere - the kiosks are designed for a single use, choosing one of 3 background options - then after the photo - it reverts back to the main page for the next person to use. I get that the employees are trying to get the guests out in a timely manner. To me - the employee - Anthony V - should have advised the guests using the kiosk multiple times, to step out of line and get back in if they wanted to get photos using all 3 backgrounds. He just allowed all the people in front of me to take multiples, then cut me off from even being able to use the kiosk. He insisted that there were kiosks downstairs - but as I stated - they need to get guests out of the areas for the next showing. By the time we got downstairs - all the kiosks were programmed to the Home Screen and unusable. For the amount of money that we spent on tickets, food, and merchandise - to be denied a use of the photo kiosk when I was literally the last person in line and the kiosk still usable - is very despicable. The whole incident felt a bit racial being that the Latino employee allowed several black and latino guests to use the kiosk multiple times in a row - not saying anything to them about their multiple uses without exiting the line and allowing the next guest to get a photo - but as soon as the white person and his child got to the kiosk - it was then off limits. I’ll spend my money elsewhere.

Our family's visit to see The Wizard of Oz at the Sphere was completely ruined by the hostile, contradictory, and utterly inconsiderate staff and their ridiculous bag policy enforcement.
As a family of five, including small children and a necessary diaper bag (which is supposedly an exception), we already had a full plate. We were initially cleared by security who checked our small bag containing two folded kids' jackets and a tiny teddy bear.
However, once we were near our floor, a separate security staff member—with a stunning lack of common sense or empathy—stopped us and aggressively demanded we take our bag all the way back down to the lockers. There was no acknowledgment of the fact that we were struggling with young, tired kids, just a cold, robotic insistence on "the policy."
This forced detour, running across the venue to store a couple of jackets and a child's toy, was stressful, time-consuming, and entirely unnecessary given that the first security guard had no issue. We were made to feel like criminals for bringing basic items for our children. We barely made it back to our seats, thoroughly stressed and upset.
The technology is amazing, not sure if it worth $1000 and the experience is shattered by management that prioritizes inflexible bureaucracy over basic human decency and customer service. If you are visiting with children, be prepared for a miserable, confusing confrontation. The Sphere needs to train its staff to be welcoming, not hostile. We will not return.