I have ongoing symptoms of UTI and even if my GP requested urine "culture" test, the lab only had done basic cell test. I needed to know the cause of my symptom so came across The STI Clinic's culture... Voir plus
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No answers from the GP to explain recurrent pelvic pain despite a full panel being done. Organised my own through STI clinic, only to establish I had Ureaplasma Parvum, which the GP’s “full panel” h... Voir plus
Received the blood test kit in the post next day, unfortunately had a nightmare trying to obtain a sample. I’m unsure how anyone would be able to fill the whole vial from a pin pric(k) in your fing... Voir plus
L'entreprise a répondu
Really prompt results! Also great customer service on the phone lines! No judgement, just very professional and friendly customer care. Medication dispatched quickly! And common sense used throughout... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We provide access to affordable private sexual health screening through one of the UK's leading pathology laboratories. We are able to offer patients access to treatment following a positive test result. All treatments are sent by overnight delivery by our registered partner pharmacy.
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4,8
Excellent
1 k avis
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Great and reliable service
Kit came quick and with very clear instructions. Had the results back in two days.
13 mai 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
BV Gardnerella test - not a test
Considering the information below:
"A normal level of Gardnerella is a concentration of less than 10 (7) CFU/ml of vaginal fluid,
per The Journal of Clinical Microbiology, while higher levels can indicate BV. "
unless the concentration is specified it rather makes this test redundant. I do realise that other tests were carried out as well, but I do have a sense of unprofessionalism/inaccuracy within your lab.
The whole point of the test is not that Gardnerella is present (it naturally is) it is what concentration is there.
I was hoping I could rely on this test going forward on a regular basis but obviously not.
6 mai 2025
Réponse de The STI Clinic
Thank you for taking the time to write a review.
We do not offer a standalone Gardnerella test for exactly the reason that you have pointed out in your review. The test panel you have referenced includes a microscopy using the Hay/Ison grading technique to establish if the balance of vaginal flora indicates BV or not. The Gardnerella element of the the test panel uses DNA PCR - this is a qualitative test. As you say, this is not helpful on its own, which is why other elements are included in the panel.
The purpose of this test is to identify the cause of symptoms; it is not a test for patients to monitor levels of naturally occurring vaginal organisms.
I am sorry if this panel did not meet your expectations. We will review the website content to ensure that this is fairly represented. The Gardnerella page was however recently reviewed to explain why it was no longer offered as a standalone test.
Kind regards,
Robert MacKay
Quick and easy
Quick and easy! I ordered a ureaplasma test which came a couple of days later. The results also came through very quickly.
1 mai 2025
Super convenient and discreet service
Super convenient and discreet service. I ordered the test online, it arrived quickly, and the instructions were very easy to follow. Sending the sample back was simple, and I received my results fast.
18 mars 2025
Professional and convenient as always
Professional and convenient as always. Very quick service and fast delivery after order is made. The test result turn around is also very quick. Will use again!
18 mars 2025
Excellent service
Excellent service. Fast dispatch. Even though is was a bank holiday I did get results swiftly. Many thanks
14 avril 2025
Blood Draw
Second time using them, I need to do HIV and Hep B tests for boxing and they have been super useful for getting me an appointment beyond what they normally dispatch. Second time even more straightforward than first!
16 avril 2025
Very efficient service
Very efficient testing. The company are very responsive to any questions you have. The test arrived quickly after purchase and the results were back within 36 hours. Would use this clinic again if needed.
31 mars 2025
Accurate testing and results easy to…
Accurate testing and results easy to understand!
20 février 2025
Discreet fast delivery
Discreet fast delivery, results available within expected time frame. I recommend
12 mars 2025
Easy to do but results took one week
24 mars 2025
Réponse de The STI Clinic
Thank you for taking the time to write a review.
I am so sorry that this took longer than advertised. The culture element took longer to report than normal. This should have been back within 3 days, but there appears to have been a longer incubation.
Please accept our sincere apologies for this delay.
Kind regards,
Claire Davenport
Quick and discreet.
Really easy to order. Discreet. Instructions easy to follow, tracking of progress on site good and a really quick turnaround of results.
18 mars 2025
Quick postage and results
Quick postage and results
Only difficulty was some conflicting information in the test kit about where to write sample collection data which was a bit confusing
16 février 2025
Réponse de The STI Clinic
Darcy
Thank you for taking the time to write a review and for your helpful feedback. We will review the documentation to ensure consistency.
The sample date and time should be entered at the bottom of the pathology request form. It used to go on the sample label also, but this is no longer required.
Please accept our apologies for the confusion.
Kind regards,
Claire Davenport
I was worried as I had some kind of…
I was worried as I had some kind of infection, I ordered a Urine Analysis test kit . Very quick delivery and the results came thru in 48 hours . I would recommend the service to anyone needing any sort of sti or uti test . Very professional and organised. Paul
10 décembre 2024
Quick to arrive, Discreet and Quick Results
Easy to order, arrived on time and results were quick to arrive. Instructions were good and clear.
23 janvier 2025
Easy to do samples
The samples are extremely easy to take and well-explained. Instructions are easy and mailing the packages is easy too.
31 janvier 2025
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