I have ongoing symptoms of UTI and even if my GP requested urine "culture" test, the lab only had done basic cell test. I needed to know the cause of my symptom so came across The STI Clinic's culture... Voir plus
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Lisez les avis des autres
No answers from the GP to explain recurrent pelvic pain despite a full panel being done. Organised my own through STI clinic, only to establish I had Ureaplasma Parvum, which the GP’s “full panel” h... Voir plus
Received the blood test kit in the post next day, unfortunately had a nightmare trying to obtain a sample. I’m unsure how anyone would be able to fill the whole vial from a pin pric(k) in your fing... Voir plus
L'entreprise a répondu
Really prompt results! Also great customer service on the phone lines! No judgement, just very professional and friendly customer care. Medication dispatched quickly! And common sense used throughout... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We provide access to affordable private sexual health screening through one of the UK's leading pathology laboratories. We are able to offer patients access to treatment following a positive test result. All treatments are sent by overnight delivery by our registered partner pharmacy.
Écrit par l'entreprise
Coordonnées de contact
4,8
Excellent
1 k avis
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Very quick delivery and turnaround
Very quick delivery and turnaround time, plus transparent info about what each test includes
3 septembre 2024
I found them to be a great service
I found them to be a great service. Fast delivery and when receiving the tests had easy to use instructions. I also received the results in a timely manner. I 'll definitely use them again if needed.
12 août 2024
Handled my mistake professionally
I messed up the first time and forgot to include my documentation, so my sample was destroyed. When I followed up a new kit was sent immediately at no cost and without question (and with precompleted documentation).
The recovery from my mistake couldn't have been handled better
18 août 2024
Prompt and efficient!
A professional, prompt and discreet service. Quick turnaround for delivery of kit and of results. Peace of mind knowing any positive results can be dealt with accordingly. Would recommend to others guaranteed.
19 août 2024
Fast and friendly service
Fast and friendly service. I had to ring to ask sone questions and the staff were very helpful and results were very quick indeed. Excellent
12 août 2024
Excellent Service All-round
There are a number of reasons I would use the STI Clinic again and recommend their use to others. Easy to use website, discreet packaging, quick turnaround time, consistent communication. However the biggest reason is how knowledgeable their team are. I was testing for Ureaplasma which only recently had its treatment recommendation changed to no treatment needed by the UK Government. So even though I tested positive, I was unable to be referred for treatment. While this was disappointing, the level of detail and explanation I was given as to why was impressive and above and beyond what they had to do. That is why this gets a 5*.
5 juin 2024
Quick efficient delivery and results
1 août 2024
Very clear guidance and quick results
Very clear guidance and quick results, plus responsive customer services team to any questions
9 août 2024
10/10 service
Easy procedure to order the test. Came quickly and results were back 1-2 days after they received the sample!
25 juin 2024
Everything went as advertised
Everything went as advertised. Prompt service and no problems at all. I will definitely use them again if needed (hopefully not!)
3 juillet 2024
Quick testing
Would highly recommend The STI Clinic.
Very fast testing and simple, easy to follow instructions.
And If you have any questions a helpline is available for you to use.
25 juin 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
First test lost
My first sample sent through was somehow lost and therefore I had to wait a week before another test was sent out after chasing.
7 juin 2024
Réponse de The STI Clinic
Amanda
Thank you for taking the time to write a review.
I can see that the first sample appears to have been lost by Royal Mail and the second one was delayed with them. When the sample arrived, the results were processed in around 18 hours, but this is no consolation as there was a delay from the point of postage.
All items come back to us via RM24 Tracked, so most samples are with the lab the day after posting. I am very sorry this did to happen on this occasion.
I hope that we can be of service to you in the future and your next experience is more in line with those of other patients. As you will see from the other reviews, this type of issue is very unusual.
Kind regards,
Claire Davenport
Best clinic I’ve used so far
Best clinic I’ve used so far! Very prompt results. Thank you again
Michael
19 juin 2024
Amazing service
Amazing service! Very quick results and staff are friendly when you call and answer your questions to the best of their knowledge.
19 juin 2024
Absolutely amazing service very…
Absolutely amazing service very professional will recommend to any one that is worried and want a rapid response thanks
3 juin 2024
Quick and easy.
6 juin 2024
Very good business, happy customer
Good experience with this business, they provide an excellent service and easy access results quite quickly.
Pros:
- Very communicative - I emailed customer service and they were fast to respond.
- Easy access results.
Cons:
- Pricing is pretty high, especially for the comprehensive test sets.
4 juin 2024
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