Surrey Park Women's Clinic Avis 

So disappointing

The secret extra cost that were continually added to my bill. When I made a complaint no one has gotten back to me in 5 months and still I am awaiting a refund . They said I needed a call with the doctor who was 15/20 minutes late to zoom and only arrived after I chased the reception. They then changed me additional for this when I was told everything had been paid for. So sad that they do this to woman who just want help or reassurance and instead we are just a cash cow for them.

Efficient, friendly , nothing to fault

I just wanted to let you know some feedback from my appointment with Dr Kalu. I was incredibly nervous for the appointment and had already geared myself up to feel frustrated and disappointed. I left my appointment feeling completely emotional but in a good way, as I finally felt like someone was listening to me. Dr Kalu was amazing , not only did he listen to me but put me at ease by explaining what might be going on with my body but also letting me know what options are open to me. I drove home with a smile on my face, I know I still have a long journey ahead of me but I feel confident I’m going to be looked after. It’s important for a patient to feel they can trust their doctor and I certain feel that way with Dr Kalu, especially as it’s such a personal journey, which quite often makes you feel alone in it, Dr Kalu told me exactly what I can expect and I now know I have a plan of action and a realistic one too. The nurse who completed my checks before my appointment (I want to say her name is Morgan but I’m not sure) had so much empathy and consideration for my situation, she also made me feel at ease. I want to thank you all and Dr Kalu in helping me so far on this journey.

What a lovely experience at the Surrey Park Clinic - we’re so glad we found this clinic, they put our mind at ease during every appointment and we would highly recommend!

My experience at the clinic went very smoothly and I felt at ease as soon as I entered. Everyone was very kind and friendly especially as I felt quite nervous.

Very welcoming and calm environment. Seen promptly and sonographer was kind and professional.

I attended The Surrey Park Clinic for tests after getting results for cell changes after an abnormal smear. Dr Chatterjee and the nurses I saw (Louise and Jan) were really reassuring and explained everything to me in detail and put me at ease- thankfully all came back clear. They gave me time and were interested in what I had to share about my own body, and found that I also needed to have PCOS investigated, which was really important after my own GP wouldn’t take me seriously about my concerns of this.
I would highly recommend !!

I went to the clinic about 2 years ago. They were running very late (an hour or more) and gave me a bog standard service plus a prescription that wasn't tailored to my needs. I didn't react well to the meds and was told to talk to my doctor. A waste of time for a lot of money. Find a better place there are many out there

Regrettably having to report a very distressing experience at this clinic. My primary concern with this clinic is the appalling service received by the staff, in particular the manager, Jo. Rather than go into the actual medical treatment received (which was all given to an acceptable standard) it was the customer service that was disappointing. As we all know, fertility treatment can be an emotional rollercoaster and it is important that the professionals who treat you remain just that, professional. Unfortunately, Jo spoke to me in an unprofessional and unempathetic way and left me very distressed and upset. At no point did Jo express any empathy or offered an apology for an error the clinic had made. Instead she chose to speak about my personal business in front of other members of staff and other patients. My friend has also advised me that the clinic breach personal data on a daily basis which I also witnessed during my visit. I would avoid this clinic in future and shall certainly not be recommending it to anyone.

I went to the clinic for an early scan at nearly 7 weeks. On their website they advertise an early scan from 6 weeks, à appointment for 30 minutes and 4 framed pictures.
I was received by a cold women, keep saying I was so early in pregnancy that it would be difficult to see something. She didn’t warn before putting the internal ultrasound in, the appointment took 10 min and I received 3 poor quality paper pictures in an envelope and that was it.
Very disappointed, the most expensive 10 minutes ever.

This clinic is the only place I have ever found that took the time to listen to my symptoms and diagnose. The NHS didn’t even offer me a basic hormone profile. I dread to think the quality of life I would still have if I hadn’t been lucky enough to attend The Surrey Park Clinic. Full marks!