Bought two terrariums and they were both beautifully made and carefully delivered with helpful care instructions. Will buy again as they offer a great variety of products that make excellent gifts.
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Lisez les avis des autres
Lovely product, packed really well. Was delighted when what arrived was exactly as the website (something that isn’t a given these days). Plants are healthy and the whole thing feels very good qual... Voir plus
Wasn't sure if this would make delivery in one piece but nicely surprised by the way it was packaged most carefully as it took a while to completely unpack. Not in at time of delivery but left in s... Voir plus
We had an extremely last minute request for a number of Terrariums to be used as part of an event at Cop26. The team went above and beyond to fulfill the order at very short notice and we cannot thank... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.
Coordonnées de contact
4,8
Excellent
382 avis
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Réponse de The Urban Botanist
Thank you so much!
Réponse de The Urban Botanist
Thank you! We're so happy to hear it arrived safely and that you’re pleased with how it looks — that means a lot to us
Amazing gift for my wife
Amazing gift for my wife. Comes perfectly packaged and customer support is first class. Highly recommended.
14 mars 2025
Réponse de The Urban Botanist
Thank you so much — we love this! 💚 We’re delighted to hear it made such a special gift for your wife, and that everything from the packaging to the support hit the mark.
Thanks again for the recommendation — it truly means a lot!
Looks great
Arrived as arranged. Everything well packed and in great condition. Instructions easy to follow and looks good so far. Plants have space to grow but don't look too small either.
3 mars 2025
Réponse de The Urban Botanist
Thanks so much for the lovely feedback! We’re really happy to hear everything arrived on time and in great condition — and it’s great to know the balance of plant size and space feels just right.
Enjoy watching it grow — that’s the best part!
So pleased with my purchase
So pleased with my purchase. Absolutely beautiful. Well packed. Very helpful about missing item so sorted out without hesitation.
Thank you
25 février 2025
Réponse de The Urban Botanist
Thank you so much! We're really happy you love your purchase — and even more glad we could sort things quickly when something was missing. We always want you to feel looked after.
Thanks again for your kind words — it means a lot!
Plants arrived quickly
Plants arrived quickly, well packaged and just as described. Excellent service.
13 février 2025
Réponse de The Urban Botanist
Thank you! We're so pleased to hear everything arrived swiftly and just as expected. Really appreciate your kind words — enjoy your new plants!
Delivered on time and well packaged.
Delivered on time and well packaged.
Instructions on care and maintenance thorough and informative.
11 février 2025
Réponse de The Urban Botanist
Great to hear that your ready-made terrarium arrived on time and well-packaged! We're glad you found the care instructions helpful—our goal is to make sure your terrarium thrives for years to come. Enjoy your little green world!
Réponse de The Urban Botanist
Thank you for your kind words! We're delighted to hear that you're happy with your Limehouse terrarium and our service. Enjoy your new greenery! 🌿😊
Came packaged really well
Came packaged really well looked great when it arrived. Also came really fast
30 janvier 2025
Réponse de The Urban Botanist
We’re so happy to hear that your Monument Ficus terrarium arrived safely and quickly! Hope it brings a touch of greenery to your space. Thanks for your support! 🌿✨
Réponse de The Urban Botanist
Thank you so much! We're thrilled that you love your Limehouse terrarium. Enjoy your little green oasis! 🌿😊
Excellent service
Excellent service. Prompt response to my request for help in looking after my plants.
21 janvier 2025
Réponse de The Urban Botanist
Thank you for your review! We're glad we could assist you with plant care. Hope you enjoy creating and caring for your Bank terrarium! 🌿😊
Excellent Product & Service
I was able the terranium I wanted off the website. It was delivered and the date chosen and was well-packed. The terranium and plants were good quality and the instructions (for a beginner) were good
10 janvier 2025
Réponse de The Urban Botanist
Thank you for your lovely review! We're delighted to hear that your terrarium arrived on your chosen date and that you found everything well-packed and easy to follow. Enjoy your new greenery! 🌿😊
Excellent service
Easy to use website and very carefully packaged with substantial padding. Delivered on time as a present for a family member.
10 janvier 2025
Réponse de The Urban Botanist
Thank you for your feedback! We're glad you found the website easy to use and that the Baker Street terrarium arrived safely and on time. Hope your family member loves their gift! 🎁🌿😊
Arrived infested with black flies
While the product is exceptional, it arrived absolutely infested with fungus gnats (black flies). When I asked the company for a solution they told me to open the lid. A weak and disappointing answer, I had hoped for better customer service. I have no desire to infest the rest of my houseplants, so we will be avoiding just leaving it open and are looking into other control methods.
15 janvier 2025
Réponse de The Urban Botanist
Thank you for taking the time to share your feedback. We’re glad to hear you found the product exceptional, but we’re truly sorry that the experience was frustrating due to fungus gnats.
Fungus gnats are a common issue in humid, enclosed environments, which is why we recommend opening the lid. This helps reduce gnat activity by lowering excess moisture and also plays a key role in regulating the ecosystem inside, ensuring a healthier balance for your plants.
That said, we understand that you were hoping for a more detailed solution, and we apologize if our initial response felt insufficient. In addition to airing it out, other effective methods include adding a thin layer of sand to the soil, using sticky traps, or introducing beneficial nematodes.
We appreciate your feedback and hope these solutions help keep your terrarium thriving. Thank you for your support!
The item was not worth the price that…
The item was not worth the price that was paid . I was disappointed when I saw it in person
14 janvier 2025
Réponse de The Urban Botanist
Thank you for sharing your feedback. We're truly sorry to hear that you felt the terrarium didn't meet your expectations or represent good value for the price paid. We put a lot of care into selecting and presenting our products, and it’s disappointing to know that your experience fell short of that standard.
We take customer feedback very seriously as it helps us identify areas where we can improve. If you have any additional details you'd like to share or if there's any way we can address your concerns further, please feel free to reach out to us. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.
Navigating Parcel Delivery
I was surprised at the level of packing of my terrarium. However it was obviously born of experience as the plants were in perfect condition. Well done!
6 janvier 2025
Réponse de The Urban Botanist
Thank you! We put a lot of care into our packaging to make sure your terrarium arrives in perfect condition. Glad to hear it reached you safely—enjoy your new greenery! 🌿😊
Réponse de The Urban Botanist
Thank you for your review! We're glad you found DIY terrarium kit great value and easy to assemble. Hope you enjoy your new creation!
Great Service & Lovely Terrarium
Lovely Terrarium, pre-planted with healthy plants in pretty colours. It was a birthday gift for my husband, delivered promptly and very well packaged. It's now been some months since delivery, and it's still beautiful and thriving...he loves it!
24 octobre 2024
Réponse de The Urban Botanist
Thank you for your wonderful review! We're so happy to hear that the terrarium made a perfect birthday gift and that it's still thriving months later. Wishing you and your husband many more moments of green joy! 🌿🎁😊
Absolutely stunning
Absolutely stunning, excellent quality very well packaged and quick delivery. Can’t ask for more than that. Thank you.
29 novembre 2024
Réponse de The Urban Botanist
Thank you so much for your kind words! We're thrilled that you're happy with the Westminster terrarium. It's our largest and most premium piece, so we're glad it arrived safely and met your expectations. Enjoy your stunning new centerpiece!
Réponse de The Urban Botanist
Thank you for your lovely feedback! We're so glad you’re happy with your Monument Ficus terrarium and its presentation. Enjoy your new greenery!
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