Thomas Jacks Limited Avis 59

I recently purchased a Pulsar Axion XG30 thermal imager for birdwatching purposes, which has already proven itself as a superb piece of kit. Being new to such technology I managed to run up quite a list of queries and requests for advice and throughout my learning curve the Thomas Jacks Support Team have been superb. There are highly experienced, extremely quick to respond, and extremely patient; I cannot commend them highly enough 

Had an item repaired, top notch service from start to finish.

I have used Thomas Jacks on several occasions and most recently in April 2026. I sent an item in for a warranty repair. As on every previous occasion, the service from Thomas Jacks has been outstanding. The communication and updates are really good and the service commitment to respond within 10 days has always been achieved.
They completed the repair and the item was back with me in no time at all.
They are a company with clear customer focus at the centre of business.

Had a slight problem with thermal scope spoke with TJ , sent a link filled in online either fault details was quickly sent a RMA number returned scope as requested at no cost to me , avery helpful young man James was in touch with me & problem was resolved with in days under warranty absolutely brilliant service couldn't have asked for better .
Thankyou guys at TJ 5 star service & another very happy customer.

Had some warranty work needed on my Mergers, very quick assessment and remedy. They needed some cosmetic work too which caused a slight delay but nothing drastic. Got them back in double quick time and they really are as good as new now. Great company, thoroughly recommend!

I had a problem with my Telos LRF unit but Paul sorted it out over the phone, no problem.
Fantastic customer service. Very patient and really wanted to help.

Amazing customer service again from Thomas Jacks.

I have dealt with TJ's several times now and they have always been helpful and efficient. They are one of the very few companies that go over and above what they need to do.

Easy to send back, very efficient service and systems. Kept informed throughout. Returned within 10 working days.

Quick, professional responses from experts who can diagnose and repair equipment. This is what good looks like.

Excellent web site and after an enquiry I was directed to their outlet site where I found everything I wanted at discount. Email communication with the sales department was second to none, most excellent.
Equipment was delivered the next day and what great equipment it is surpassing all my expectations.
All in all very satisfied with the whole experience.

Had a problem with my Thermal spotter I contacted Thomas Jack to try and fix it myself after sending footage to them I had an email asking me to send the Thermal in for service, I was updated regularly a few days later had an email saying that it was on its way back to me. Amazing service thanks to all involved.

I had a problem with my pulsar C50, which was out of warranty. After posting it to Thomas Jacks, they sent me a message acknowledging receipt. I was then kept informed of every stage of the inspection and repair process. The item was returned promptly and very well packaged. Overall a great experience.

Good after sales, most problems can be sorted quickly, but sometimes we get the one that not so easy, it's them problems that need more patience and time remember time is money, now having said all that and having one of them not to easy to diagnose was successful repaired, thanks guy's for your good work.

Initially had some issues with claiming under my warranty but these were resolved and the repair was all made under my warranty. Very fast service posted Monday and had it back by Friday the same week. Really good job of repairs very grateful and happy with the team at Thomas Jacks thanks Paul

Returned a Thermal unit, out of warranty. The unit was returned without charge, including the postage.
Great customer service

Problem with a Pulsar monocular which needed resolving under warranty. Quick, efficient service and great communication resolved the issue and product now back with me in full working order.

Have ongoing issue with a Spypoint Flex s camera. Was unable to upgrade the firmware yet Joe my contact didn't hesitate in agreeing to return it and upgrade for me. Unfortunately a couple of problems remain but again good communication skills and assistance is forthcoming. I have confidence they will rectify.
Brilliant customer service in an age where it's like gold dust to find. Cannot recommend highly enough.

I recently sent an expensive scope back for service / repair, the experience from start to finish has been fantastic.

Extremely swift response to all to phone calls and emails and always kept updated with progress on work.

If you are looking for Thermal or night vision technology, these are the people to buy from. They not only import but also have a dedicated team of service engineers on site and handle repairs and service of products they supply in the UK

Wonderful service from sales to repair!

A truly unique company with full backup and support when required

Would highly recommend

Contacted Thomas Jacks as I had a feeling a device I bought was faulty.

The whole process of returning, TJ inspecting the device and replacing the faulty product was absolutely faultless.

Fast, smooth, great communication.

So refreshing in this day and age of automated messages and call centres abroad.

Will be using again 👍🏽

Returned XM30 after faultless 6 years of use and wouldn’t switch on
The customer service from start to finish was excellent, great communications and to top it all it was repaired with no charge

Thank you