Rushed into store on Friday morning in desperate need of a WiFi solution. Left within a few minutes with a solution that has not only saved me £70 but also provided a far better download speed than... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 34, Wesley Walk, Festival Place, RG21 7BE Basingstoke, South, GB
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Lisez les avis des autres
I went in for a desperate upgrade because my current phone stopped charging and I rely on it for work, schools and home. Paul was nothing but amazing. I was on a time limit as I started work in 30 min... Voir plus
L'entreprise a répondu
I was served by Harry Cannon today. I met Harry at the beginning of September when I was changing the phone contracts for my son and his GF. Harry was super helpful and informative. He explaine... Voir plus
L'entreprise a répondu
I ended up in the 3 store after smashing my phone and my old network being incredibly unhelpful. Dave was amazing he helped find the best phone model for me, told me exactly how to save everything fro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store Basingstoke
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
Unit 34, Wesley Walk, Festival Place, RG21 7BE, Basingstoke, South, Royaume-Uni
- 01256350538
4,9
Excellent
103 avis
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Les gens ont aussi consulté
Harry was very helpful in 3 mobile
Harry was very helpful in 3 mobile. He explained everything very nicely and thoroughly.
21 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Basingstoke
Hey Nazanin 😊
We're so happy to hear that Harry was helpful and explained everything clearly for you. Great 5⭐ review! -Jade
Perfect service
Perfect service, helpful and knowledgeable. Would recommend his personal services being “Ben” :)
21 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Basingstoke
🌟 Thank you, Shaun. We’re thrilled Ben provided such great support and that your experience was so positive. -Shivam
Nik the manager helped update my phone…
Nik the manager helped update my phone and transferred all my photos and apps while we went for lunch and when we came back he gave us a tour of our new phone. Fantastic service from three
19 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Basingstoke
Lynda, thank you so much for the fantastic feedback you shared. We’re glad that Nik was able to provide such remarkable and outstanding support. Your kind words encourage us to keep striving for excellence every day. -Manavata
Paul very knowledgeable
Paul very knowledgeable, helpful and most importantly I could understand and follow his advice. Avery good communicator
17 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Basingstoke
Superb, Anne! 🌟 A big shoutout to Paul for making your experience truly extraordinary. We appreciate you taking the time to share this! 💛 -Suhaas
Paul is a very friendly and…
Paul is a very friendly and knowledgeable person,we had a conversation about the plan was best for me . The process was simple and straightforward.
18 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Basingstoke
You made our day! 🎈 Huge thanks for the 5 ⭐ review. We're glad to hear that Paul made your experience fantastic and ensured you got the best deal. Have an amazing day ahead! -Afaq
Very helpful
Very helpful, explained a lot of features I didn't know.
Thanks Nik
5 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Basingstoke
Thank you so much, Trevor 🎉 We’re so happy Nik made everything easy and positive for you. Your amazing review absolutely made our day. -Arvind
Réponse de Three UK - 3Store Basingstoke
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Helpful assistance
Paul was very helpful, knowledgeable and patient with us. He took the time to explain all available options and we were able to make a very well informed decision.
21 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Basingstoke
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Paul was amazing
Paul was amazing - a genuinely lovely guy, very helpful and worked hard to get me the best price.
20 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Basingstoke
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Went into 3 in basingstoke regarding…
Went into 3 in basingstoke regarding setting up 2 new iphone and 2 new ipads. At first we was told that they can only set up devices during week as it can be quite time consuming and was easier to do as they have more staff during week to. Paul Who served me At first told us how we could do it ourselfs At home Which i was grateful for. Paul then told us to come over and take a seat and he ended up setting up all our devices With ease and giving us great advice and customer service being very professional. I Will be coming into this store again into new year as very impressed with customer service that they provide. 10/10. Thanks again Paul great customer service.
14 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Basingstoke
Hey Chris and Natasha. We're delighted that Paul found time to walk you through setting up each device, making it easier for you both to get connected. We'll be glad to have you back in the New Year, and any time you have any questions. Happy holidays :) -Scott
Paul was great
Paul was great! SO helpful and informative, I’m someone who’s clueless on phones - he was super knowledgeable and sorted everything out
3 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Basingstoke
We totally appreciate your 5* review - Have a nice day -Maxine
Paul was amazing
Paul was amazing, very knowledgeable and took time to clearly explain
3 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Basingstoke
Thanks for your feedback, Lynne, and it's lovely to hear that you enjoyed great customer service from Paul. We appreciate you taking the time to share this with us. -Michael
Paul was amazing and managed to upgrade…
Paul was amazing and managed to upgrade my data for me so so helpful
2 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Basingstoke
Hi Megan, thanks for letting us know about the experience you had with Paul, we're so happy to hear it, we'll also be passing this on! -John
Réponse de Three UK - 3Store Basingstoke
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
The customer support given my ben was…
The customer support given my ben was great. Entered the store. Was seen within a very short amount of time. Made very welcome by Ben. Talked about the problem I had. And within 5 minutes. All fixed.
Remember three. Dumb computers and online is not the same as it is talking to a human.
9 novembre 2025
Avis spontané
Réponse de Three UK - 3Store Basingstoke
That's very kind, Ian, we're grateful for your support. It sounds like Ben was an absolute star :) -Scott
Réponse de Three UK - 3Store Basingstoke
Thanks for your feedback, Mike, and it's lovely to hear that you enjoyed great customer service from Harry. We appreciate you taking the time to share this with us. -Michael
Réponse de Three UK - 3Store Basingstoke
Thank you for the five star review, that's brilliant :) -Scott
Réponse de Three UK - 3Store Basingstoke
Thanks for the 5* review! We’re always working on way on making our customer experience the best it can be, so we appreciate your feedback. -John
Paul! You’re the man! Thank you!
Great help from Paul, top guy and really easy going, down to earth. Explained everything I needed to know, answered all my questions! Couldn’t ask for a better person to speak to! 3 mobile have got a really good guy working for them! Cheers Paul!
4 novembre 2025
Avis spontané
Réponse de Three UK - 3Store Basingstoke
Wow, that's a wonderful review, Jack. We're ecstatic that Paul could be so helpful and covered every answer you wanted. Thank you for letting us know :) -Scott
Friendly and supportive
Paul has been an unbelievable support over the years I have been using the Three shop in Festival Place, Basingstoke.
I find Paul to be polite and approachable, he takes time to ascertain my needs before making unbiased and appropriate recommendations.
Paul has helped me and my family with new plans, insurance claims, new phones and returns and we've never been disappointed with his diligence, person centred approach and knowledge.
Thank you Paul
2 novembre 2025
Avis spontané
Réponse de Three UK - 3Store Basingstoke
Hello there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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